2/6 (Fri) Client Launch Issue Affecting Some Members

Hello. This is STOVE.

Starting 2/5 (Thu), an issue preventing the client from launching has been identified for some members.

Please refer to the solutions below and follow the instructions to continue using the service.

■ Issue

- An issue where some users are unable to use the client after an error message appears when launching it

■ How to Fix

- Install the Microsoft Visual C++ Redistributable Package (x64)

▶ Download the Redistributable Package

- After installation, please be sure to restart your PC.

※ If the same issue persists, please contact Customer Support and include logs collected using the log collector.

▶ Go to Log Collector Help

We are currently reviewing this issue internally as quickly as possible, and if there are any updates, we will provide additional information through this notice.

We continue to work toward providing you with the best service possible.

Thank you.

Reply 4

idk about thise but you can try mine it did work for me : a workaround go to the STOVE app right click it (this part is important) then run it as administrator You can’t open it normally or the bug will happen again Also make sure the app isn’t running in the background before trying this It’s only a workaround I hope they fix it [for me it did fix it completely]

This did not work for me. Still can't open the Stove launcher.

Hello!
We sincerely apologize for this serious inconvenience.
Since the issue persists even after installing the Visual C++ Redistributable Package, we need to conduct a more detailed technical review of your specific environment.
Please run the STOVE Log Collector to gather your system logs and submit a 1:1 inquiry to the Customer Center with the log file attached and we will check the cause as quickly as possible.
👉 Customer Center : https://cs.onstove.com/en