커뮤니티 게시판 글상세

Hello, this is STOVE.

To improve account accessibility and convenience, we are pleased to inform you that the Account Recovery feature has been updated.

■ Effective Date
-January 29, 2026 (Thurs) 05:00 UTC
 
■ Update Details
 - The Find ID and Find Password features have been integrated into a single "Find Account" service.
  · In addition to existing identity verification methods, account recovery options have been expanded to include verification through member service information.
· Password recovery will continue to be provided within the unified "Find Account" service under the same policy as before.

* This update will be applied first to PC Web and Mobile Web, and will be rolled out sequentially to the Client and App environments.
 

■ STOVE Account Recovery Feature Notes

 - Identity Verification 
  · When selecting "Find using another method", you will be taken to a screen to choose a verification method.
  · For global users outside Korea, selecting "Find Account" on the login page will also direct you to the verification method selection screen.

- Verification Method Selection
  · Select "I know my STOVE ID": You will be directed to the password reset screen.
  · Select "I don't know": You can proceed with account recovery through information verification.

- Enter Information
   · Required Information: Country of registration, date of birth, game title played, world name, character name

   · Optional Information: Month the game was first played, month of last login

We will continue to do our utmost to provide a safer and more convenient service experience.
 
Thank you.