yet when i click the link it just written "ooops" and the page just says "The service connection is unstable."
i'm dissappointed
Since you cannot interact with the links due to the connection error, I have transcribed the official instructions for you below. this error occurs when the client is not installed properly. Please follow these official steps:
[Reinstall the Client]
Step 1: Go to Windows Settings (Windows Key + i) > Apps > Apps & features.
Step 2: Select the STOVE (New) program and click the Remove/Uninstall button.
Step 3: Visit the official STOVE website to download and reinstall the new client.
Note: Ensure your network environment is stable before downloading to ensure all files are received correctly.
if the issue persists, please submit a 1:1 inquiry through the STOVE Customer Center
CM YunaDone all that, even used Revo uninstaller to make sure even leftover registry entry is wiped out. Tried again multiple times & same result. All other popular launcher works on this pc, even ubisoft & EA app have no problem. Steam, Epicstore, Gog u name it. I don't believe anything will change now. Tell me if there's an update. I'll just wait.
Last line of your reply is just direct me to the very link I said as NOT working, this must be AI reply.
Another disappointment.
CM YunaJust fyi,
Every time i download the launcher it always stop halfway & I have to click resume through the browser. I think after installing the launcher, the subsequent download (perhaps plug-ins & missing library?) just stop halfway & the app just consider it as done. So it failed to start because some missing component.
Please just let it download in one go, maybe then it'll work for me.
This probably happens only to my country but in my years using GoG, I can't download anything pass 1GB because it always disconnect & have to restart from the very beginning, not where it disconnect. Only recently they can resume download where it stopped.
I really hope Stove can deliver better than this because even if the launcher can install, it's useless if I can't download anything.
MadRazieThank you for sharing,
I am sorry because it a technical issue I can not directly help rather than guide you to send a ticket to Customer Service.
I can understand that when installing launcher, it will download and install additional update packages to the latest version. There is a option to download full client if you did not try it yet.
Please choose the inquire type STOVE PC Client and Install / Launch Client Be sure to provide detailed information and attach screenshots of any errors or the specific installation stage where you are experiencing issues.
CM YunaOk I did download the full client & manage to install it successfully. Now I tried a game. I installed a 100mb game it can install & run, though weird warning does pop up. Later I tried 600mb ones called "infinite incantation", it failed to pass 75% (the extracted file size is invalid). It keep disconnecting but at least it resume at where it disconnect, not from the beginning. However it failed to continue to pass that point many times over.
Even the "STOVE overlay" download facing same issue.
Yea, don't ask me to go to customer service, i only got this picture & nothing else.
Hello! We sincerely apologize for this serious inconvenience. ๐ข Itโs difficult to resolve Client issues directly here in the STOVE official community. please submit a 1:1 inquiry through the STOVE Customer Center and include as much detail as possible (including the photos you provided). ๐STOVE Customer Center : https://cs.onstove.com/en Thank you.
found link that might address this issues
https://cs.onstove.com/service/10/help/1811281836
yet when i click the link it just written "ooops" and the page just says "The service connection is unstable."
i'm dissappointed
Since you cannot interact with the links due to the connection error, I have transcribed the official instructions for you below.
this error occurs when the client is not installed properly. Please follow these official steps:
[Reinstall the Client]
Step 1: Go to Windows Settings (Windows Key + i) > Apps > Apps & features.
Step 2: Select the STOVE (New) program and click the Remove/Uninstall button.
Step 3: Visit the official STOVE website to download and reinstall the new client.
Note: Ensure your network environment is stable before downloading to ensure all files are received correctly.
if the issue persists, please submit a 1:1 inquiry through the STOVE Customer Center
๐STOVE Customer Center : https://cs.onstove.com/en
CM YunaDone all that, even used Revo uninstaller to make sure even leftover registry entry is wiped out. Tried again multiple times & same result. All other popular launcher works on this pc, even ubisoft & EA app have no problem. Steam, Epicstore, Gog u name it. I don't believe anything will change now. Tell me if there's an update. I'll just wait.
Last line of your reply is just direct me to the very link I said as NOT working, this must be AI reply.
Another disappointment.
CM YunaJust fyi,
Every time i download the launcher it always stop halfway & I have to click resume through the browser. I think after installing the launcher, the subsequent download (perhaps plug-ins & missing library?) just stop halfway & the app just consider it as done. So it failed to start because some missing component.
Please just let it download in one go, maybe then it'll work for me.
This probably happens only to my country but in my years using GoG, I can't download anything pass 1GB because it always disconnect & have to restart from the very beginning, not where it disconnect. Only recently they can resume download where it stopped.
I really hope Stove can deliver better than this because even if the launcher can install, it's useless if I can't download anything.
MadRazieThank you for sharing,
I am sorry because it a technical issue I can not directly help rather than guide you to send a ticket to Customer Service.
I can understand that when installing launcher, it will download and install additional update packages to the latest version. There is a option to download full client if you did not try it yet.
Here's the link to send ticket: https://cs.onstove.com/en/service/10/contact
Please choose the inquire type STOVE PC Client and Install / Launch Client Be sure to provide detailed information and attach screenshots of any errors or the specific installation stage where you are experiencing issues.
CM YunaOk I did download the full client & manage to install it successfully. Now I tried a game. I installed a 100mb game it can install & run, though weird warning does pop up. Later I tried 600mb ones called "infinite incantation", it failed to pass 75% (the extracted file size is invalid). It keep disconnecting but at least it resume at where it disconnect, not from the beginning. However it failed to continue to pass that point many times over.
Even the "STOVE overlay" download facing same issue.
Yea, don't ask me to go to customer service, i only got this picture & nothing else.
Hello!
We sincerely apologize for this serious inconvenience. ๐ข
Itโs difficult to resolve Client issues directly here in the STOVE official community.
please submit a 1:1 inquiry through the STOVE Customer Center and include as much detail as possible (including the photos you provided).
๐STOVE Customer Center : https://cs.onstove.com/en
Thank you.