Hello, This is STOVE Customer Center.
You've sent your Inquiry to STOVE Customer Service Center, not to Epic Seven Customer Service Center.
STOVE Customer Center only handle issues regarding Account and Password and Access issues.
Please send your inquiry to Gaming Customer Center if your issues is involved in hacking issue or issue which is suspicious on hacking.
We recommend you check your Inquiry category again and further submission.
We apologize for your inconvenience again.