Terms and Conditions Revision (29 DECEMBER 2022)
Hello, This is Smilegate STOVE.We would like guide our members that Smilegate STOVE will merged into Smilegate Holdings.Please refer to the following change to avoid any inconvenience to the service.■ Reason for revision- Policy and company name are revised due to Smilegate STOVE is transfered to Smilegate Holdings■ Revision contents- Terms and Conditions of Service Use of STOVE- Terms and Conditions of Paid-Services of STOVE- STOVE Operational PolicyBefore AmendmentAfter AmendmentSmilegate STOVE INCSmilegate Holdings INC■ Application date and time: 29 DEC 2022※ Revised contents will be applied if there is not opposite opinion on the revised terms■ Rejection and Inquiry- If you have any opinion or question about revised contents, please contact to Customer Center. We will answer your inquiry as soon as we can. Thank you.
Announcement of Transfer of Personal Data Following Merger
Hello, This is Smilegate STOVE.We appreciate our members for using STOVE service and want to guide them about the migration of personal information.Please be notified that Smilegate Stove Inc.(“we” or the “Merged Company”) will be merged with and into Smilegate Holdings Inc.(“Smilegate Holdings”) based on the decision of our general meeting of shareholders to approve such merger (the “Merger”) on November 25, 2022.In line with personal data of members under our possession will be transferred to Smilegate Holdings on the date of the Merger: December 29, 2022. (However, please be noted that the dates of the Merger, the Merger and transfer of personal data are subject to change or postponement, and changes, if any, in such dates will be further announced.)■ Who is Responsible?The following companies are responsible for the processing of personal data within the transfer:◎ Merged Company, as the transferor : - Smilegate Stove Inc. - 8F, 10F, Smilegate Campus, 344, Pangyo-ro Bundang-gu, Seongnam-si, Gyeonggi-do 13493 Korea - 82-1670-0399 - firstname.lastname@example.org◎ Smilegate Holdings, as the transferee: - Smilegate Holdings Inc. - 5F, Solidspace Building, 220, Pangyoyeok-ro - Bundang-gu, Seongnam-si, Gyeonggi-do 13493 Korea - 82-31-600-8200■ What Data Are We Transferring?We will transfer the personal data of our members that we hold at the time of the Merger and that are needed to conduct our business activities. Depending on the data subjects, the following categories of data that we have collected will be transferred: • Data collected when you sign up for our Services: - with your STOVE account: STOVE ID, Password, Stove Nickname and age; - with your SNS(Facebook, Google, Twitter, Apple) or Guest(Google Play Games, Apple Game Center) account:Identifier associated with your SNS or Guest account, STOVE Nickname and information you choose to provide to us, such as email address, name, profile, etc. • Data collected when you use our Services or the Websites: - service usage records, improper use records, login records, payment records, IP information, country, PC specifications information and device information(OS, model name, identifiers such as UUID, advertising identifier); • Data collected when you contact our customer services: - your STOVE Account Login Information, STOVE Nickname, PC specifications information and email address; • Data collected when you make a payment for part of our Services: - your payment records (payment amount, name of product, payment date, order number, etc.) by the payment service provider and mobile app market that you use to make such payment. • Data collected when you use the STOVE Studio as a Partner: - your name, email address, phone number, identity information, bank account and payment details, etc. ■ Why Are We Transferring the Data?Your personal data will be transferred for the purpose of effectuating the Merger, based on Merged Company’s and Smilegate Holdings’s legitimate interest to internally reorganize and thus promote enterprise value by enhancing management efficiency. We will only transfer the data which is strictly necessary for the described purpose. The data will be transferred to Smilegate Holdings’s competent departments and will not be passed on or used for any unforeseen or unexpected purposes.■ How Will the Data Be Processed Post-Merger?Smilegate Holdings is committed to the safe management of the personal data transferred from the Merged Company in accordance with applicable laws and regulations, including the Personal Information Protection Act and the General Data Protection Regulation, and will use and process the transferred data only within the same scope and for the same utilization purpose as the Merged Company prior to Merger (currently available at: http://terms.onstove.com/privacy_policy_en/index.html?date=20201125). Details on the personal data processing following Merger are provided in the Smilegate Holdings’s privacy notice. ■ What Rights Do You Have?You have the right to object to the processing of your personal data based upon our legitimate interest or other legal authorization recognized in your jurisdiction. If you do not want your personal data to be transferred as part of the Merger, please contact: - Business Support Team - 82-1670-0399 - email@example.com We will handle your request promptly and diligently and inform you about the balancing exercise we performed to support processing based upon such legal basis.As recognized in your jurisdiction, you also have the right to access, rectification, erasure, restriction of processing and data portability with regard to your personal data, and you can lodge a complaint with a supervisory authority (as a rule, you can contact the supervisory authority of your usual place of residence). Smilegate Holdings will do the best to reward our members with more reliable service. Thank you. November 28, 2022Smilegate Stove, Inc.
9/27(THU) Change password function updated (completed)
Hello, This is STOVE.We've announced enhanced security system has been applied on change password function.Please refer to followed details from each environment you've used.■ Updated date - Mobile environment: enhanced function has been applied from PM 9:58 27/09/22 (KST)- PC environment: enhanced function has been applied from PM 10:42 27/09/22 (KST)■ Updated contents - Members need to verify their account by E-mail verification when they change their password. -☞ Go to how to change password ※ If your account hasn't verified yet, you can change your account after E-mail verification. We will do our best to serve you better service. Thank you.
Phenomenon that receiving unrequested E-mail on 4/2(SAT)
Hello, This is STOVE.We have received inquires regarding the the issue that users received resetting password E-mail though they had not asked.resetting password E-mail is the security process to protect the member's ownershipIf you received though had not asked the resetting password E-mail, it seems abnormal request.Please set security functions and change your password periodically.Also, we strongly recommend setting different password on STOVE account and E-mail account.☞ Go to set STOVE security functions☞ Go to change your password☞ Go to the explained guide why you have to change your password periodicallySTOVE is still monitoring and providing guidance that what members need for better safe service.Thank you.
3/11(FRI) Guidance for receiving E-mail asking to reset password
Hello, This is STOVE.We have received many inquires members have checked the E-mail which requires reset the password from their mail box.We usually send resetting password E-mail as our security process when users ask us to find their passwordWe would like to recommend setting a security function and change your account, periodically.If you have registered our service with your E-mail account, set a password different on your E-mail account account and STOVE account.☞ Go to STOVE Security setting page☞ Change your passwordWe are keep monitoring the reported circumstance and provide the guidance to provide safe service.Thank you
3/16(WED) Part of STOVE account will appear with masked status from mobile Env
Hello, This is STOVE.We are scheduled to update that parts of STOVE account are shown with special letter such as ** (masked) when users try to access to STOVE APP with one touch log-in.Please refer to this circumstance when you play games via Application Environment.● Application date - 2022-03-16 (KST)● Changed contents - When you play game with STOVE account via one touch log-in, parts of e-mail related information will be shown with **(masked) status●ExampleBefore updateAfter firstname.lastname@example.orgemail@example.comWe serve you with best service we can provide.Thank you.
Guidance for resetting password E-mail (3.3 edited)
We would like to share additional announcement about resetting password E-mailSTOVE has updated the system including E-mail receive function and STOVE security system on 3/3(THR)We will keep monitoring on the circumstance and react as soon as we can to serve you best service.Thank you.------------------------------------------------------------------------------------------------------------------------------------------------------------Hello, This is STOVE.We have received many inquires members have checked the E-mail which requires reset the password from their mail box. We usually send resetting password E-mail as our security process when users ask us to find their passwordIf you have not asked to us this E-mail, it could be regarded as not permitted access.Please set STOVE security functions and change your password periodically. .☞ Go to STOVE Security setting page☞ Change your passwordWe are keep monitoring the reported circumstance and provide the guidance to provide safe service.Thank you
2/18(FRI) Log-in record page error occurs from some users (fixed)
Hello, This is STOVEWe additionaly share that the phenomeon which Log-in record doesn't appear from the my page was fixed around 9:39 PM(KST)We really sorry for inconvenience and promise serve you better service.Thank you.=======================================================================================Hello, This is STOVE.We had detected error from Log-in Record page which page doesn't appear when some users try to check their log-in record. We will additionally share our announcement when phenomenon is fixed.● Phenomenon- [My page] > [Security Setting] > [Login Record] When some users set "Today", Login Record doesn't appear- Shared phenomenon occurs only for some users (Not designated)● How to check Log-in Record?[Go to Login Record]Process : Onstove.com → My page → Security setting → Login RecordSorry for your inconvenience.Thank you.
Change your password periodically 
1/1(SAT) Purchasing error occurred from Indie game shopping basket (Fixed)
Hello, This is STOVE.We had detected error on 09:00 AM JAN 2022 (KST) occurred when members try to purchase Indie game title from shopping basket. STOVE members were temporarily unavailble to buy Indie game title from shoppoing basket because this circumstance. Now we have just fixed on 14:49(KST) this circumstance and members can purchase title just like before.Please be aware that this error didn't affect other Mobile/PC titles served from STOVE.Sorry for your inconvenience.Thank you.
11/5(FRI)Unable to Log in via Facebook account from STOVE Application (
Hello, This is STOVE.We have found the phenomenon that members can't log in via Facebook account from STOVE application.We are trying to find exact cause by communicating with Facebook and will share via announcement when the phenomenon is solved.● Phenomenon- Unable to Log in via Facebook account from STOVE Application●Occurred time- NOV 5 2021 13:37(KST)※ Please be noted that Account set with one click log-in option can can log in to our service.We will share additional notice if we find any update.Sorry for your inconvenience.Thank you.
STOVE shares the guideline about receiving unrequested verification E-mail
Hello, This is STOVE.We have received many inquiries regarding unrequested verification mail had been sent to our members from 11/1(MON)STOVE verification E-mail is our security process for registration and finding password service.We assume that there would be suspected access if you had received unrequested verification E-mailSo, we recommend changing your password periodically and set security function.☞ Go to STOVE Security setting page☞ Go to changing password pageAlso, unverified account is really vulnerable from brutal force attack and easily be targeted by hackers.Please verify your account if your account is not verified yet by following process.STOVE homepage > Log-in > My info > E-mail verification.We will keep monitoring and proceed fulfill proper action to sustain our service in safe.Thank you.
7/28(WED) Introduce improved STOVE main page
Hello, This is STOVE. We would like to introduce improved STOVE main page. ◎Improved contents1) Focused on optimizing user's utility and serving consistency with componentizing all of the sources and reflecting responsive web2) Announcement and Customer Center areas are excluded from the upper bar.- We will improve customer center's accessibility later.- How to access to customer center? : Click the 'Customer Center' from the footer area.● Major updated function1) Responsive web- We consider PC / Tablet / Mobile device environment by classifying the resolution with 7 levels2) Banner- Improvement on upper banner : Small sized banner is removed and only provide Full sized banner- Add independent Banner : We add independent banner which is easily catching the eye3) Game curation- We display variety games and pick some interesting topics4) Improvement on design- Improvement on personalized area : Design has been changed to react for responsive web- Improvement on displayed cards : Game information will be exposed without mouse over.- Accessibility from displayed cards has been improvedWe will do our best to serve you best service.Thank you.
7/21(WED) Maintenance in STOVE services (Finished)
Hello, This is STOVE.We would like to announce that scheduled maintenance task has been Finished.We will prepare to our maintenance task to be done well and serve you best of our serviceThank youWe will conduct maintenance task on 21 JUL (WED) to provide improved recharging window delayed from 23 JUNPlease be notified that STOVE will conduct maintenance as follow.● Maintenance hour◎ STOVE- 2021. 7. 21(WED) 06:00 ~ 10:00 (KST)◎ Indie games recharging window- 2021. 7. 21(WED) 06:00 ~ 10:00※ Thus, Charging in Indie games is available from 10:00 (KST)● Maintenance contents- STOVE BIilling service stabilization-Improvement on recharging window 1) Recharging window will be changed to simple UI 2) Automatically Select the purchase method which is previously used 3) Provide same purchase process regardless of environment 4) Provide purchase Notice on the recharging window ● Maintenance caution※ Mobile games are available except community service※ Charging in Indie games is not available until 10:00 (KST)※ Customer Center also is not available during the maintenance hour
6/23(WED) Error occurred from STOVE services including Indie games (Settled)
Hello, This is STOVE.We have settled STOVE services including Indie games around 11:00 (KST)Sorry for your inconvenience againThank you.We have detected errors from STOVE services including Log-in via Indie games.We are trying to find the cause and share via notice as soon as circumstances back to normal.Sorry for your inconvenience Thank you.
6/30(WED) Google's changed Log-in policy is applied on STOVE client
Hello, This is STOVE.We would like to share Google's changed policy which is applied to STOVE Client.Please refer to following guide to avoid your inconvenience.● Application date- 2021. 6. 30 (WED) 08:00 (KST)※ Policy will be applied just after STOVE Client update ● Google type Log-in method after application of Google's changed policy1. How to log in from Stove Client?When you try to log in with Google (3rd party) from the stove client, you can log in through the web browser set in your OS to use it.1) Click Google login (3rd party) from the STOVE client2) Go to the browser login page3) Log-in after Put your Google ID and password in4) Click Open STOVE Client2. How to log in from the web page1) Click the login button from STOVE web page2) Click Google Login (3rd party) from the log-in page3) Go to web page log-in page4) Login after entering your Google ID and password5) Click the [Start Game] button on the web page● Reference1. [Do you want to open STOVE Client?] popup is not exposed.Please apply it as the default web browser after installing the Google Chrome browser via following link☞ Go to Chrome download2. [Do you want to open STOVE Client?] pop-up in Edge browser is not exposed intermittently.Click Open STOVE Client again in the Edge browser.3. It is not possible to log in with a Google simple account for some reasonsIf the process does not proceed normally as described abovePlease submit 1:1 inquiries through the link connected STOVE Customer Center at the bottom.☞ Go to STOVE Customer CenterOther account types (Facebook, Twitter) can be used without change.We will become STOVE that provides better service.Thank you.
6/23(WED) STOVE Maintenance task (Delayed)
Hello, This is STOVE.The scheduled task has been delayed because of unexpected circumstances. We will share the updated notice when the scheduled task is settled.Thank you. We will conduct maintenance task on 23 JUN (WED) to provide improved recharge window and stable service.Please be notified that STOVE will conduct maintenance as follow.● Maintenance hour◎ STOVE- 2021. 6. 23(WED) 03:00 ~ 07:00◎ Indie games recharge window- 2021. 6. 23(WED) 03:00 ~ 10:00※ Thus, Charging in Indie games is available from 10:00 (KST)● Maintenance contents- STOVE service stabilization- Applying to changed Google Log-in policy on PC Client ☞ Go to relevant Notice-Improvement on recharge window 1) Recharge window will be changed to simple UI 2) Automatically Select the purchase method which is previously used 3) Provide same purchase process regardless of environment 4) Provide purchase Notice on the recharge window ● Maintenance caution※ Mobile games are available except community service※ Charging in Indie games is not available until 10:00 (KST)※ Customer Center also is not available during the maintenance hour We would share additional notice if the maintenance was over earlier than expected time or contents was changedWe will prepare to our maintenance task to be done well and serve you best of our serviceThank you.
STOVE coupons service maintenance 28 APR (WED) 07:00 ~ 07:10
Hello, This is STOVE.STOVE coupon service is scheduled to process maintenance from 28 APR 7 AM(KST) for better service● Maintenance time table- 28 APR (WED) 07:00 ~ 07:10 (about 10 mins)● Reason for Maintenance- Inspection for stable coupon service● Range of maintenance- Unavailable to use Online/Mobile coupons from Games - Unavailable to use STOVE PC/Mobile coupon box - Unavailable to use discount coupon from Indie games ※ Maintenance time can be changed due to STOVE service conditionsWe always do our best to serve our membersThank you.
[STOVE] STOVE Security campaign for account protection 
Hello, This is STOVE.We would like to introduce our security campaign because our member's accounts had been hacked frequently.Please set STOVE security services to enjoy our games more safely and refer to the following URL to get detailed information.[Go to STOVE Security Setting Campaign]Please contact to STOVE customer center if you have any question regarding our security services.[Go to STOVE customer center]Thank you.
12/8(TUE) STOVE Timeline maintenance
Hello, This is STOVE.We would like to guide STOVE Timeline service maintenance as belowPlease be noted that Timeline service is not available during the maintenance● Maintenance date- 2020.12.18(WED) 08:00 ~ 11:30(KST) (about 210 mins)● Maintenance contents- STOVE Timeline service maintenance● Maintenance effects- Unavailable to use STOVE Timeline page during the maintenance- There is no other effects on the Game service- Accessing community page and PC title's homepage is available- Accessing and Playing PC/Mobile titles is availableIf there is a change from the maintenance, we will share the change with additional notice.Thank you.
9/25(FRI) Notice for maintenance on Timeline page 
Hello, This is STOVE.STOVE conducts Timeline page maintenance to provide better services for our members.Timeline service is not available during the following maintenance time● Maintenance Time- 2020. 09 .25(FRI) 12:00 ~ 17:30 (about 340 mins)● Maintenance Service- STOVE Timeline● Effects on services- There is no effect on playing game titles- Nickname could not be shown about 10 minutes during the maintenance time when you add a comment with tagging STOVE nickname- Share on my timeline function could not work during the maintenance- Official homepage and Community pages are accessible- Playing Mobile and PC game titles is availableIf there is a change from the scheduled update, we will share it via notice.Thank you.
2020.09.11 Client error occurred when accessing with a new account (solved)
Hello, This is STOVE.STOVE has detected error when user access to the Client with new account which is made from 09 SEP.We have just found the cause and update our client to fix this issue.[Process]1. Log-in with new account2. [PC Game] > Select Crossfire Zero4. Install the Crossfire Zero and6. After Installation, unable to play Crossfire Zero when 'Server checking...' message is shownSorry for your inconvenience for playing Cross fire Zero.Thank you
2020.09.02(WED) Delay occurred from the Game Community pages (Not solved)
Hello, This is STOVE.We would like to share that STOVE just has fixed the delay issue from the Game community page.● Solved date: 9/2(WED) 20:00 (KST)Sorry for your inconvenience in using our service. Thank youHello, This is STOVE.STOVE has detected and shared delay that occurred from the Game Community pages when users use them.We are trying to find the cause and be notified that there is not a relevant issue for playing the game.We will additionally notify our users when we fix the phenomenon.Sorry for your inconvenience in using our service.
[Notice] STOVE Security Setting Campaign 
Hello, This is STOVE.We would like to guide how to set OTP security services to protect from being stolen from hackers.Please refer to STOVE OTP set and essential security guidance as below.● About Changing passwordWe consider that changing password is one of the easy but difficult method in security field.We assume that many users usually set and use their password in common.But STOVE recommends setting and managing password separately in each site, not to use consolidated password.If you use same password in every site, your account will be targeted in case your account is revealed to hackers.Even worse, other accounts which are using on other website can belong to stolen case.Please be noted that your password can be changed from ' My info' section.※ Changing password : My info → Basic information → Click 'change' button located in the middle of the page.※ We recommend using 8~64 digits which are mixed with English and number and special symbol when you change your password● Setting STOVE OTPOnce you set your account with OTP, your cellphone will receive 8-digits via STOVE app every time log in to our service.This security service requires to type on Authentication number in time.☞ Go to OTP service guidance page※ Setting STOVE OTP : Download STOVE Authenticator from Playstore or APP store by searching 'STOVE Authenticator'.● Block Overseas LoginIf you set Block Overseas Login function, you can block the access from other countries except your registered country.☞ Go to Block Overseas Login※ Block Overseas Login : My info → Security Settings → Click the 'Configure' button from Block Overseas Login field● Essential security guidance- Don't access to any information including E-mail, Text message which is sent from an unknown user- Don't download an application which is served not official site.- Update OS and vaccine program periodically.We promise STOVE will do our best to build the safest platform in the world.Thank you.