작성 시간 2024.02.27
image

STOVE Operational Policy Updates (Starting from 2024.03.07)
이미지

Hello, this is STOVE. We would like to sincerely thank all of our users for using STOVE. We are informing our users in advance as some of our operational policies have changed in order to provide better services. Please refer to the major changes to the STOVE operational policy outlined below. 1. Changes - Article 3 Nickname Policy "Clause 9" newly added 2. Reason for Change - In order to provide a smoother service, the STOVE operational policy has been partially revised. Users with duplicate nicknames will be requested to change their nicknames, and if they do not comply within the grace period, the company reserves the right to change their nicknames at its discretion. 3. Changes Current Revised Policy 3. Nickname Policy Members have the right to select a nickname freely. However, in the following circumstances, the company can change/delete a member's nickname and restrict use of service. ... 8. If a nickname is not socially acceptable <NEW> 3. Nickname Policy Members have the right

2024.02.27
2024.02.27 09:52
작성 시간 2023.06.05
공지

Change your password periodically
이미지

Hello, This is STOVE. We strongly ask our members to change passwords periodicallyand set different passwords for each website to protect their personal information. If you had registered on STOVE with E-mail,please set a different password compared with your original E-mail account. Also, STOVE accepts E-mail addresses when members register on our service and sends verification numbers to received E-mail account. So, please set Security functions and change your password periodically. ● Set password in safe - please set a different password compared with your original E-mail account. - Please avoid using a name, phone number, predictable password. - Please use a combination of letters and number and special symbols like !,@,^^,* on your password - Please add a number or special symbols in the middle of the English letter like 'st^^ove' ● Privacy Policy - Withdrawal from unused website - Don't register on the suspicious website - Don't offer personal information from public computer or

2023.06.05
2023.06.05 07:11
작성 시간 2023.06.05
공지

[Notice] STOVE STOVE Security Setting CampaignSetting Campaign
이미지

Hello, This is STOVE. We would like to guide how to set OTP security services to protect from being stolen from hackers. Please refer to STOVE OTP set and essential security guidance as below. ● About Changing password We consider that changing password is one of the easy but difficult method in security field. We assume that many users usually set and use their password in common. But STOVE recommends setting and managing password separately in each site, not to use consolidated password. If you use same password in every site, your account would be targeted in case your account is revealed to hackers. Even worse, other accounts which are using on other websites could belong to stolen case. Please be noted that your password can be changed from ' My info' section. ※ Changing password : My info → Basic information → Click 'change' button located in the middle of the page. ※ We recommend using 8~64 digits which are mixed with English and number and special symbol when you change your pa

2023.06.05
2023.06.05 07:06
작성 시간 2022.11.28

Terms and Conditions Revision (29 DECEMBER 2022)

Hello, This is Smilegate STOVE. We would like guide our members that Smilegate STOVE will merged into Smilegate Holdings. Please refer to the following change to avoid any inconvenience to the service. ■ Reason for revision - Policy and company name are revised due to Smilegate STOVE is transfered to Smilegate Holdings ■ Revision contents - Terms and Conditions of Service Use of STOVE - Terms and Conditions of Paid-Services of STOVE - STOVE Operational Policy Before Amendment After Amendment Smilegate STOVE INC Smilegate Holdings INC ■ Application date and time: 29 DEC 2022 ※ Revised contents will be applied if there is not opposite opinion on the revised terms ■ Rejection and Inquiry - If you have any opinion or question about revised contents, please contact to Customer Center. We will answer your inquiry as soon as we can. Thank you.

2022.11.28
2022.11.28 08:14
작성 시간 2022.11.28

Announcement of Transfer of Personal Data Following Merger

Hello, This is Smilegate STOVE. We appreciate our members for using STOVE service and want to guide them about the migration of personal information. Please be notified that Smilegate Stove Inc.(“we” or the “Merged Company”) will be merged with and into Smilegate Holdings Inc.(“Smilegate Holdings”) based on the decision of our general meeting of shareholders to approve such merger (the “Merger”) on November 25, 2022. In line with personal data of members under our possession will be transferred to Smilegate Holdings on the date of the Merger: December 29, 2022. (However, please be noted that the dates of the Merger, the Merger and transfer of personal data are subject to change or postponement, and changes, if any, in such dates will be further announced.) ■ Who is Responsible? The following companies are responsible for the processing of personal data within the transfer: ◎ Merged Company, as the transferor : - Smilegate Stove Inc. - 8F, 10F, Smilegate Campus, 344, Pangyo-ro Bundang-g

2022.11.28
2022.11.28 08:14
작성 시간 2022.10.20
image

9/27(THU) Change password function updated (completed)
이미지

Hello, This is STOVE. We've announced enhanced security system has been applied on change password function. Please refer to followed details from each environment you've used. ■ Updated date - Mobile environment: enhanced function has been applied from PM 9:58 27/09/22 (KST) - PC environment: enhanced function has been applied from PM 10:42 27/09/22 (KST) ■ Updated contents - Members need to verify their account by E-mail verification when they change their password. -☞ Go to how to change password ※ If your account hasn't verified yet, you can change your account after E-mail verification. We will do our best to serve you better service. Thank you.

2022.10.20
2022.10.20 02:24
작성 시간 2022.04.04
image

Phenomenon that receiving unrequested E-mail on 4/2(SAT)
이미지

Hello, This is STOVE. We have received inquires regarding the the issue that users received resetting password E-mail though they had not asked. resetting password E-mail is the security process to protect the member's ownership If you received though had not asked the resetting password E-mail, it seems abnormal request. Please set security functions and change your password periodically. Also, we strongly recommend setting different password on STOVE account and E-mail account. ☞ Go to set STOVE security functions ☞ Go to change your password ☞ Go to the explained guide why you have to change your password periodically STOVE is still monitoring and providing guidance that what members need for better safe service. Thank you.

2022.04.04
2022.04.04 05:33
작성 시간 2022.03.12
image

3/11(FRI) Guidance for receiving E-mail asking to reset password
이미지

Hello, This is STOVE. We have received many inquires members have checked the E-mail which requires reset the password from their mail box. We usually send resetting password E-mail as our security process when users ask us to find their password We would like to recommend setting a security function and change your account, periodically. If you have registered our service with your E-mail account, set a password different on your E-mail account account and STOVE account. ☞ Go to STOVE Security setting page ☞ Change your password We are keep monitoring the reported circumstance and provide the guidance to provide safe service. Thank you

2022.03.12
2022.03.12 05:52
작성 시간 2022.03.07
image

3/16(WED) Part of STOVE account will appear with masked status from mobile Env
이미지

Hello, This is STOVE. We are scheduled to update that parts of STOVE account are shown with special letter such as ** (masked) when users try to access to STOVE APP with one touch log-in. Please refer to this circumstance when you play games via Application Environment. ● Application date - 2022-03-16 (KST) ● Changed contents - When you play game with STOVE account via one touch log-in, parts of e-mail related information will be shown with **(masked) status ●Example Before update After update stove@smilegate.com st***@smilegate.com We serve you with best service we can provide. Thank you.

2022.03.07
2022.03.07 10:36
작성 시간 2022.03.03
image

Guidance for resetting password E-mail (3.3 edited)
이미지

We would like to share additional announcement about resetting password E-mail STOVE has updated the system including E-mail receive function and STOVE security system on 3/3(THR) We will keep monitoring on the circumstance and react as soon as we can to serve you best service. Thank you. ------------------------------------------------------------------------------------------------------------------------------------------------------------ Hello, This is STOVE. We have received many inquires members have checked the E-mail which requires reset the password from their mail box. We usually send resetting password E-mail as our security process when users ask us to find their password If you have not asked to us this E-mail, it could be regarded as not permitted access. Please set STOVE security functions and change your password periodically. . ☞ Go to STOVE Security setting page ☞ Change your password We are keep monitoring the reported circumstance and provide the guidance to provid

2022.03.03
2022.03.03 02:36
작성 시간 2022.02.18
image

2/18(FRI) Log-in record page error occurs from some users (fixed)
이미지

Hello, This is STOVE We additionaly share that the phenomeon which Log-in record doesn't appear from the my page was fixed around 9:39 PM(KST) We really sorry for inconvenience and promise serve you better service. Thank you. ======================================================================================= Hello, This is STOVE. We had detected error from Log-in Record page which page doesn't appear when some users try to check their log-in record. We will additionally share our announcement when phenomenon is fixed. ● Phenomenon - [My page] > [Security Setting] > [Login Record] When some users set "Today", Login Record doesn't appear - Shared phenomenon occurs only for some users (Not designated) ● How to check Log-in Record? [Go to Login Record] Process : Onstove.com → My page → Security setting → Login Record Sorry for your inconvenience. Thank you.

2022.02.18
2022.02.18 09:35
작성 시간 2022.01.01
image

1/1(SAT) Purchasing error occurred from Indie game shopping basket (Fixed)
이미지

Hello, This is STOVE. We had detected error on 09:00 AM JAN 2022 (KST) occurred when members try to purchase Indie game title from shopping basket. STOVE members were temporarily unavailble to buy Indie game title from shoppoing basket because this circumstance. Now we have just fixed on 14:49(KST) this circumstance and members can purchase title just like before. Please be aware that this error didn't affect other Mobile/PC titles served from STOVE. Sorry for your inconvenience. Thank you.

2022.01.01
2022.01.01 06:41
작성 시간 2021.11.05
image

11/5(FRI)Unable to Log in via Facebook account from STOVE Application (
이미지

Hello, This is STOVE. We have found the phenomenon that members can't log in via Facebook account from STOVE application. We are trying to find exact cause by communicating with Facebook and will share via announcement when the phenomenon is solved. ● Phenomenon - Unable to Log in via Facebook account from STOVE Application ●Occurred time - NOV 5 2021 13:37(KST) ※ Please be noted that Account set with one click log-in option can can log in to our service. We will share additional notice if we find any update. Sorry for your inconvenience. Thank you.

2021.11.05
2021.11.05 13:10
작성 시간 2021.11.02
image

STOVE shares the guideline about receiving unrequested verification E-mail
이미지

Hello, This is STOVE. We have received many inquiries regarding unrequested verification mail had been sent to our members from 11/1(MON) STOVE verification E-mail is our security process for registration and finding password service. We assume that there would be suspected access if you had received unrequested verification E-mail So, we recommend changing your password periodically and set security function. ☞ Go to STOVE Security setting page ☞ Go to changing password page Also, unverified account is really vulnerable from brutal force attack and easily be targeted by hackers. Please verify your account if your account is not verified yet by following process. STOVE homepage > Log-in > My info > E-mail verification. We will keep monitoring and proceed fulfill proper action to sustain our service in safe. Thank you.

2021.11.02
2021.11.02 10:58
작성 시간 2021.07.28
image

7/28(WED) Introduce improved STOVE main page
이미지

Hello, This is STOVE. We would like to introduce improved STOVE main page. ◎Improved contents 1) Focused on optimizing user's utility and serving consistency with componentizing all of the sources and reflecting responsive web 2) Announcement and Customer Center areas are excluded from the upper bar. - We will improve customer center's accessibility later. - How to access to customer center? : Click the 'Customer Center' from the footer area. ● Major updated function 1) Responsive web - We consider PC / Tablet / Mobile device environment by classifying the resolution with 7 levels 2) Banner - Improvement on upper banner : Small sized banner is removed and only provide Full sized banner - Add independent Banner : We add independent banner which is easily catching the eye 3) Game curation - We display variety games and pick some interesting topics 4) Improvement on design - Improvement on personalized area : Design has been changed to react for responsive web - Improvement on displayed c

2021.07.28
2021.07.28 08:28
작성 시간 2021.07.20
image

7/21(WED) Maintenance in STOVE services (Finished)
이미지

Hello, This is STOVE. We would like to announce that scheduled maintenance task has been Finished. We will prepare to our maintenance task to be done well and serve you best of our service Thank you We will conduct maintenance task on 21 JUL (WED) to provide improved recharging window delayed from 23 JUN Please be notified that STOVE will conduct maintenance as follow. ● Maintenance hour ◎ STOVE - 2021. 7. 21(WED) 06:00 ~ 10:00 (KST) ◎ Indie games recharging window - 2021. 7. 21(WED) 06:00 ~ 10:00 ※ Thus, Charging in Indie games is available from 10:00 (KST) ● Maintenance contents - STOVE BIilling service stabilization -Improvement on recharging window 1) Recharging window will be changed to simple UI 2) Automatically Select the purchase method which is previously used 3) Provide same purchase process regardless of environment 4) Provide purchase Notice on the recharging window ● Maintenance caution ※ Mobile games are available except community service ※ Charging in Indie games is not

2021.07.20
2021.07.20 06:32
작성 시간 2021.06.23
image

6/23(WED) Error occurred from STOVE services including Indie games (Settled)
이미지

Hello, This is STOVE. We have settled STOVE services including Indie games around 11:00 (KST) Sorry for your inconvenience again Thank you. We have detected errors from STOVE services including Log-in via Indie games. We are trying to find the cause and share via notice as soon as circumstances back to normal. Sorry for your inconvenience Thank you.

2021.06.23
2021.06.23 01:38
작성 시간 2021.06.22
image

6/30(WED) Google's changed Log-in policy is applied on STOVE client
이미지

Hello, This is STOVE. We would like to share Google's changed policy which is applied to STOVE Client. Please refer to following guide to avoid your inconvenience. ● Application date - 2021. 6. 30 (WED) 08:00 (KST) ※ Policy will be applied just after STOVE Client update ● Google type Log-in method after application of Google's changed policy 1. How to log in from Stove Client? When you try to log in with Google (3rd party) from the stove client, you can log in through the web browser set in your OS to use it. 1) Click Google login (3rd party) from the STOVE client 2) Go to the browser login page 3) Log-in after Put your Google ID and password in 4) Click Open STOVE Client 2. How to log in from the web page 1) Click the login button from STOVE web page 2) Click Google Login (3rd party) from the log-in page 3) Go to web page log-in page 4) Login after entering your Google ID and password 5) Click the [Start Game] button on the web page ● Reference 1. [Do you want to open STOVE Client?] p

2021.06.22
2021.06.22 06:52
작성 시간 2021.06.22
image

6/23(WED) STOVE Maintenance task (Delayed)
이미지

Hello, This is STOVE. The scheduled task has been delayed because of unexpected circumstances. We will share the updated notice when the scheduled task is settled. Thank you. We will conduct maintenance task on 23 JUN (WED) to provide improved recharge window and stable service. Please be notified that STOVE will conduct maintenance as follow. ● Maintenance hour ◎ STOVE - 2021. 6. 23(WED) 03:00 ~ 07:00 ◎ Indie games recharge window - 2021. 6. 23(WED) 03:00 ~ 10:00 ※ Thus, Charging in Indie games is available from 10:00 (KST) ● Maintenance contents - STOVE service stabilization - Applying to changed Google Log-in policy on PC Client ☞ Go to relevant Notice -Improvement on recharge window 1) Recharge window will be changed to simple UI 2) Automatically Select the purchase method which is previously used 3) Provide same purchase process regardless of environment 4) Provide purchase Notice on the recharge window ● Maintenance caution ※ Mobile games are available except community service ※

2021.06.22
2021.06.22 06:43
작성 시간 2021.04.27
image

STOVE coupons service maintenance 28 APR (WED) 07:00 ~ 07:10
이미지

Hello, This is STOVE. STOVE coupon service is scheduled to process maintenance from 28 APR 7 AM(KST) for better service ● Maintenance time table - 28 APR (WED) 07:00 ~ 07:10 (about 10 mins) ● Reason for Maintenance - Inspection for stable coupon service ● Range of maintenance - Unavailable to use Online/Mobile coupons from Games - Unavailable to use STOVE PC/Mobile coupon box - Unavailable to use discount coupon from Indie games ※ Maintenance time can be changed due to STOVE service conditions We always do our best to serve our members Thank you.

2021.04.27
2021.04.27 05:25
작성 시간 2021.04.13
image

[STOVE] STOVE Security campaign for account protection [1]
이미지

Hello, This is STOVE. We would like to introduce our security campaign because our member's accounts had been hacked frequently. Please set STOVE security services to enjoy our games more safely and refer to the following URL to get detailed information. [Go to STOVE Security Setting Campaign] Please contact to STOVE customer center if you have any question regarding our security services. [Go to STOVE customer center] Thank you.

2021.04.13
2021.04.13 11:43
작성 시간 2020.12.04
image

12/8(TUE) STOVE Timeline maintenance
이미지

Hello, This is STOVE. We would like to guide STOVE Timeline service maintenance as below Please be noted that Timeline service is not available during the maintenance ● Maintenance date - 2020.12.18(WED) 08:00 ~ 11:30(KST) (about 210 mins) ● Maintenance contents - STOVE Timeline service maintenance ● Maintenance effects - Unavailable to use STOVE Timeline page during the maintenance - There is no other effects on the Game service - Accessing community page and PC title's homepage is available - Accessing and Playing PC/Mobile titles is available If there is a change from the maintenance, we will share the change with additional notice. Thank you.

2020.12.04
2020.12.04 07:42
작성 시간 2020.09.25
image

9/25(FRI) Notice for maintenance on Timeline page [1]
이미지

Hello, This is STOVE. STOVE conducts Timeline page maintenance to provide better services for our members. Timeline service is not available during the following maintenance time ● Maintenance Time - 2020. 09 .25(FRI) 12:00 ~ 17:30 (about 340 mins) ● Maintenance Service - STOVE Timeline ● Effects on services - There is no effect on playing game titles - Nickname could not be shown about 10 minutes during the maintenance time when you add a comment with tagging STOVE nickname - Share on my timeline function could not work during the maintenance - Official homepage and Community pages are accessible - Playing Mobile and PC game titles is available If there is a change from the scheduled update, we will share it via notice. Thank you.

2020.09.25
2020.09.25 04:56
작성 시간 2020.09.11
image

2020.09.11 Client error occurred when accessing with a new account (solved)
이미지

Hello, This is STOVE. STOVE has detected error when user access to the Client with new account which is made from 09 SEP. We have just found the cause and update our client to fix this issue. [Process] 1. Log-in with new account 2. [PC Game] > Select Crossfire Zero 4. Install the Crossfire Zero and 6. After Installation, unable to play Crossfire Zero when 'Server checking...' message is shown Sorry for your inconvenience for playing Cross fire Zero. Thank you

2020.09.11
2020.09.11 03:05