작성 시간 07.02.2024
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Notice

[Issue] Known Issues Following the 7/2 (Added on 7/12) [2]

The Action Anime, OUTERPLANE Hello, Masters! This is GM Proxxon. The following issues have been discovered. We apologize for any inconvenience that this may have caused. 1. An issue where the game softlocks when pressing Exit after losing the battle against Ziggsaron on Terminus Isle - The issue appears when pressing Exit after losing the battle, but not when clearing the stage or pressing Give Up, and we are currently looking into the issue. In the meantime, if it does not look like you can clear the stage, please use Give Up to forfeit the battle to avoid running into this issue. 2.An issue where, for some players, the 'All event missions cleared' mission in the new user missions is not being marked as completed. - We are currently investigating an issue where new Masters who joined the game between 6/19 and 6/24 are unable to receive the 'All event missions cleared' reward, even after completing the individual missions. 3. An issue where the game crashes under unspecified conditions

07.02.2024
2024.07.02 09:26
작성 시간 06.18.2024
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[Issue] Known Issues Following the 6/18 (7/2 Resolved) [2]
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The Action Anime, OUTERPLANE Hello, Masters! This is GM Proxxon. The following issues have been discovered. We apologize for any inconvenience that this may have caused. 1. An issue where an error occurs when attempting to purchase certain items in the Limited Shop - When players who already own the Shutendouji Rin costume attempt to purchase it, a pop-up should notify them that they cannot make the purchase. However, an error pop-up is currently being displayed instead. We are looking into this issue. Please note that if you already own this costume, you will not be able to purchase it again. → The issue has been resolved via the patch on 7/2 (Tue) 2. An issue where new user missions that were reopened for certain players could not be completed - We are currently looking into an issue where certain players, despite meeting the conditions for new user missions, are unable to complete them. ㄴ Affected Players: Players who did not finish the new user mission before the 6/18 update, but h

06.18.2024
2024.06.18 05:52
작성 시간 06.05.2024
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[Issue] Known Issues Following the 6/4 (6/18 Resolved) [1]

The Action Anime, OUTERPLANE Hello, Masters! This is GM Proxxon. The following issues have been discovered. We apologize for any inconvenience that this may have caused. 1. An issue where after entering the World Boss, certain heroes and monsters do not appear in specific situations, making it impossible to proceed - Reconnecting will allow players to proceed normally, so we kindly ask that you reconnect if you encounter this issue. As the World Boss is currently in its beta testing phase, we appreciate your understanding and patience. → The issue has been resolved via the patch on 6/18 (Tue) 2. An issue where an error occurs when attempting to receive the daily purification reward from the World Boss under certain situations. - The daily purification reward should be received upon saving the battle results during the World Boss period. However, we have identified an issue where an error occurs under the following condition, which is currently being investigated: [Issue Details] The er

06.05.2024
2024.06.05 07:09
작성 시간 05.21.2024
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[Issue] Known Issues Following the 5/21 (6/18 Resolved) [3]
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The Action Anime, OUTERPLANE Hello, Masters! This is GM Proxxon. The following issues have been discovered. We apologize for any inconvenience that this may have caused. 1. An issue where in certain situations, the screen freezes when entering The Archdemon's Ruins. - We are currently looking into this issue. Players can enter by relogging. We apologize for the inconvenience and ask that you please proceed by logging into the game again. → The issue has been resolved via the patch on 6/4 (Tue) 2. An issue where instead of Kanon, Vlada is duplicated in the Fire reward for Defeat the Doppelgänger. - We're currently investigating the issue where Vlada is duplicated instead of Kanon being awarded in the Fire reward. 1) When Vlada is selected : When Vlada is chosen, two Vlada pieces are selected. However, the total count selected remains correct at two, despite it appearing as if three have been chosen. 2) If Kanon was previously selected and then the player proceeded with Defeat the Doppel

05.21.2024
2024.05.21 05:53
작성 시간 05.07.2024
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[Issue] Known Issues Following the 5/7 (5/21 Resolved)
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The Action Anime, OUTERPLANE Hello, Masters! This is GM Proxxon. The following issues have been discovered. We apologize for any inconvenience that this may have caused. 1. An issue where no items are shown when receiving the 1st anniversary gift - If the player already possesses the Veornica chibi, receiving an additional Chibi Veronica shows an empty items list. - Please note that this is a result of being able to own no more than 1 of the same type of chibi at any given time. 2. An issue where set effects of certain equipment do not properly activate when entering parts of the game. - Affected gear sets: Revenge, Patience, Pulverization, Immunity, Swiftness, Weakness, Augmentation → The issue has been resolved via the patch on 5/9 (Thu) 3. An issue where the screen is incorrectly displayed in certain screen resolutions (5/8 08:45 Partially Resolved) - There is an issue where the data downloading and Base screen are cut off horizontally, and the option texts overlap on the Precise Cr

05.07.2024
2024.05.07 00:54
작성 시간 04.23.2024
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[Issue] Known Issues Following the 4/23 (5/21 Resolved) [1]
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The Action Anime, OUTERPLANE Hello, Masters! This is GM Proxxon. The following issues have been discovered. We apologize for any inconvenience that this may have caused. 1. An issue where the stats increase value is not displayed correctly on the ’Transcend Successful’ screen when transcending heroes - Please note that this is only a display issue; despite the discrepancy, the actual stats increase normally. → The issue has been resolved via the patch on 4/25 2. An issue where, in certain situations, the monster icons in ‘The Archdemon's Ruins’ are disabled, making them unselectable. - Please note that after navigating to a different content screen and re-entering, the monster icons become selectable again. → The issue has been resolved via the patch on 4/25 3. An issue where Dianne's pieces doesn't appear in the reward settings of Defeat the Doppelgänger after acquiring Dianne - We are currently investigating the issue. → The issue has been resolved via the patch on 4/25 4. An issue w

04.23.2024
2024.04.23 03:36
작성 시간 04.09.2024
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[Issue] Known Issues Following the 4/9 (4/23 Resolved)
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The Action Anime, OUTERPLANE Hello, Masters! This is GM Proxxon. The following issues have been discovered. We apologize for any inconvenience that this may have caused. 1. An issue where all previously acquired event-exclusive breakthrough materials were not replaced with Event Glunite. - Players can breakthrough using event-exclusive breakthrough materials or other event Equipment. - Event-exclusive breakthrough materials will be changed to Event Glunite following the 4/23 update. → The issue has been resolved via the patch on 4/23 (Tue) 2. An issue where damage is incorrectly applied when Edelweiss uses "Ninjutsu, Waterspout Technique" while wearing a necklace with a Penetration main stat. → The issue has been resolved via the patch on 4/23 (Tue) Once again we apologize for any inconvenience caused. We will continue to inform our Masters regarding this issue via this notice. Thank you.

04.09.2024
2024.04.09 10:06
작성 시간 03.26.2024
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[Issue] Known Issues Following the 3/26 (4/9 Resolved) [21]
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The Action Anime, OUTERPLANE Hello, Masters! This is GM Proxxon. The following issues have been discovered. We apologize for any inconvenience that this may have caused. 1. An issue where Kanon’s voice actor's name is incorrectly displayed. → The issue has been resolved via the patch on 3/26 (Tue) 2. An issue has been discovered where the red notification dot is continuously displayed in Shop. - We are currently investigating the issue. 3. An issue where Demiurge Drakhan's Priority doesn't increase if Demiurge Astei dies(+Resurrects) after Demiurge Stella's Revenge. → The issue has been resolved via the patch on 4/9 (Tue) 4. An issue where some users cannot access the game. - We have discovered an issue where users of devices with certain device languages cannot access the game. The affected languages are as follows, and we are implementing a fix to resolve the issue. We sincerely apologize for the inconvenience. ㄴ Affected languages: Russian, Polish, Ukrainian, Hungarian, Slovak, Czec

03.26.2024
2024.03.26 08:06
작성 시간 03.12.2024
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[Issue] Known Issues Following the 3/12 (Tue) (3/26 Resolved) [1]
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The Action Anime, OUTERPLANE Hello, Masters! This is GM Proxxon. The following issues have been discovered. We apologize for any inconvenience that this may have caused. 1. An issue has been identified where the buffs applied during World Boss battles remain even after the battle ends. - We apologize for any inconvenience caused by this issue. We will do our best to resolve the issue as soon as possible. → The issue has been resolved via the patch on 3/13 (Wed) 2. An issue has been identified where the World Boss, Dragon of Death Ragnakeus’s Immunity Info, is displayed incorrectly. - This is a text issue; the actual effect applied in the game is ‘Buff Removal,’ and it is being applied correctly. → The issue has been resolved via the patch on 3/13 (Wed) 3. An issue where the back button does not work on the Armor and Weapon Raid screen when tapping the ESC button after the ‘Sweep All’ pop-up screen is displayed. - We are currently investigating the issue. → The issue has been resolved v

03.12.2024
2024.03.12 09:58
작성 시간 02.27.2024
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[Issue] Known Issues Following the 2/27 (Tue) (3/13 Resolved) [2]
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The Action Anime, OUTERPLANE Hello, Masters! This is GM Proxxon. The following issues have been discovered. We apologize for any inconvenience that this may have caused. 1. An issue where some items sold in the shop are displayed in Korean on iOS devices. - There is an ongoing issue where the newly added items via the update on 2/27 are displayed in Korean. We are currently investigating the issue.Please note that you can still purchase them without any issues. → The issue has been resolved on 2/27 (Tue) 10:15 UTC 2. An issue where Dark/Light element weapon raid stages 11 and 12 missions are applied differently than intended. - We are currently investigating the issue. → The issue has been resolved via the patch on 2/27 (Tue) 08:00 UTC 3. An issue where Demiurge Vlada’s voice actor's name is incorrectly displayed. - We are currently investigating the issue. → The issue has been resolved via the patch on 2/27 (Tue) 08:00 UTC 4. An issue where some debuffs are applied to heroes after Rev

02.27.2024
2024.02.27 03:11
작성 시간 02.13.2024
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[Issue] Known Issues Following the 2/13 (Tue) Update (2/27 Resolved)
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The Action Anime, OUTERPLANE Hello, Masters! This is GM Proxxon. The following issues have been discovered. We apologize for any inconvenience that this may have caused. 1. An issue where the effects for an Event Dungeon Boss who is stunned or in Break State are displayed abnormally. - We are currently investigating the issue. → The issue was fixed during a temporary maintenance on 2/27 (Tue). 2. An issue where the Demiurge Recruitment Daily Missions Event is not displayed. - We are currently investigating the issue. → We will provide compensation for event rewards to all players based on the number of times you could not participate due to the error. We will do our best to resolve the issue as soon as possible and will notify you once again when compensation is being distributed. → The issue was fixed during a temporary maintenance on 2/16 (Wed) at 08:00 UTC. 3. An issue where 15 stages cannot be cleared with their designated story teams - We are currently investigating the issue. → T

02.13.2024
2024.02.13 02:30
작성 시간 01.30.2024
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[Issue] Known Issues for the Fifth Week of January (2/27 Resolved)
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The Action Anime, OUTERPLANE Hello, Masters! This is GM Proxxon. The following issues have been discovered. We apologize for any inconvenience that this may have caused. 1. An issue where Regina’s unique buff, “Regina’s World,” is not created when defeating an enemy with her Skill 3. - We are currently investigating the issue. → The issue has been resolved via the patch on 1/30 (Tue) 10:00 UTC 2. An issue where players could not enter the game due to an infinite loading issue in certain situations. - We are currently investigating the issue. → The issue has been resolved via the patch on 1/30 (Tue) 10:00 UTC 3. An issue where Rico’s Limited Shop information is displayed in the bottom right corner even when the Shop is not available. - We are currently investigating the issue. → This issue has been resolved with the patch that occurred on 2/13 (Tue) 4. Rico's Secret Shop An issue where the 'OK' button is displayed in Korean regardless of the system language settings. - We are currently

01.30.2024
2024.01.30 08:59
작성 시간 01.16.2024
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[Issue] Known Issues for the Third Week of January (2/13 Resolved) [2]

The Action Anime, OUTERPLANE Hello, Masters! This is GM Proxxon. The following issues have been discovered on 1/16 (Tue). We apologize for any inconvenience that this may have caused. 1. An issue where the priority of certain heroes before death is not preserved when resurrected or revived. - We are currently investigating the issue. → The issue was fixed during a temporary maintenance on 1/22 (Mon) at 02:00 UTC. 2. An issue where the method of displaying Gold differs from the intended display. - There is an ongoing issue where the method of Gold is displayed differently than intended when it should be displayed up to two decimal digits. → The issue was fixed during a temporary maintenance on 1/22 (Mon) at 02:00 UTC. 3. An issue where the Artifact with a Recovery +30% effect is displayed as a higher grade than the one with a Recovery +80% effect in The Archdemon’s Ruins Area 13 of the Deeps. - We are currently investigating the issue. → The issue was fixed during a temporary maintenanc

01.16.2024
2024.01.16 09:37
작성 시간 12.19.2023
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[Issue] Known Issues for the Third Week of December (3/26 Resolved) [4]
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The Action Anime, OUTERPLANE Hello, Masters! This is GM Proxxon. The following issues have been discovered on 12/20 (Wed). We apologize for any inconvenience that this may have caused. 1. An issue where after using her skill 3, Ame’s skill 1 attacks all enemies. - We are currently investigating the issue. → The issue has been resolved via the patch on 12/19 (Tue) 03:00 UTC 2. An issue has been identified where Demiurge Drakhan’s Transcendence effect, 'Reduces damage taken of all allies from attacks that target all enemies by 30%,' is not applied correctly. - There is an ongoing issue where the damage reduction effect is only applied when Demiurge Drakhan is transcended to 3 stars. We are currently investigating and working to resolve this issue. → The issue has been resolved via the patch on 12/20 (Wed) 08:00 UTC 3. An issue where Ame’s Burst Skill is applied as an attack that targets all enemies. - We are currently investigating the issue. → The issue has been resolved via the patch o

12.19.2023
2023.12.19 06:43
작성 시간 12.05.2023
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[Issue] Known Issues for the First Week of December (12/19 Resolved) [1]
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The Action Anime, OUTERPLANE Hello, Masters! This is GM Proxxon. The following issues have been discovered on 12/05(Tue). We apologize for any inconvenience that this may have caused. 1. An issue where Combat Power is displayed incorrectly in certain situations: - There is an ongoing issue where Combat Power is displayed differently than intended in certain situations, even when the actual stats are applied normally. (Certain situations: The difference in Combat Power occurs before entering a battle when the Guild Buff is applied, either when retrying after clearing or when moving to the Team Setup screen for the next stage.) → This issue has been resolved with the patch that occurred on 12/19 (Tue) 2. An issue with the display of the "Daily Extra Reward" UI on Side Stories - The "Daily Extra Reward" UI is intended for Challenge content only, but it is currently being displayed on Side Stories as well. We are currently investigating this issue. → This issue has been resolved with the p

12.05.2023
2023.12.05 03:00
작성 시간 11.21.2023
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[Issue] 11/21 Known Issues (12/05 Resolved) [9]
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The Action Anime, OUTERPLANE Hello, Masters! This is GM Proxxon. The following issues have been discovered on 11/21(Tue). We apologize for any inconvenience that this may have caused. 1. An issue where specific paid purchase items were inaccurately delivered - There is an ongoing problem where Recruitment Tickets (Event) were sent instead of regular Recruitment Tickets to those who purchased the Normal/Special Recruit Support Pack. We are currently investigating this issue. The item in question is unavailable, and after conducting a thorough check, regular Recruitment Tickets will be sent to those who received the incorrect items. [Item name] Normal Recruit Support Pack (7 Days) Special Recruit Support Pack (7 Days) [Target] - Those who purchased the items above ※ Please note that individuals who purchased the items before the maintenance on the 21st and have not yet received them from their mailbox will also have their items changed to the (Event) tickets. Consequently, these players

11.21.2023
2023.11.21 06:55
작성 시간 11.07.2023
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[Issue] 11/07 Known Issues (11/21 Resolved) [1]
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The Action Anime, OUTERPLANE Hello, Masters! This is GM Proxxon. The following issues have been discovered on 11/07(Tue). We apologize for any inconvenience that this may have caused. 1. An issue where an error occurs once when players attempt to purchase a pop-up item - We are currently investigating an issue where an incorrect request pop-up is displayed only once when attempting the initial purchase of a pop-up item. Players can purchase the item normally when they attempt to buy it again." → This issue has been resolved with the patch that occurred on 11/21 (Tue) 2. An issue where players are unable to claim Alpha's Guide Quest stage 1 rewards - We are currently investigating an issue where Masters who joined the game after 11/7 are unable to claim Alpha's Guide Quest stage 1 rewards. → This issue has been resolved with the maintenance on 11/9 (Thu). Players are now able to claim Alpha's Guide Quest stage 1 rewards. 3. An issue where in certain situations, despite having enough cur

11.07.2023
2023.11.07 05:29
작성 시간 10.24.2023
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[Issue] 10/24 Known Issues (11/07 Resolved) [1]
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The Action Anime, OUTERPLANE Hello, Masters! This is GM Proxxon. The following issues have been discovered on 10/24(Tue). We apologize for any inconvenience that this may have caused. 1. An issue where an error occurs, preventing players from reconnecting in Arena. We are currently investigating the issue where an "Invalid request" pop-up appears on the Arena result screen, causing players to be unable to reconnect to the game. Arena content will remain inaccessible until the issue is resolved. We will do our best to resolve the issue as soon. → The Arena issue has been resolved on 10/24 (Tue) 05:25 UTC and the Arena content is now available. 2. An issue where the game progress stops when the player enters a certain Side Story - There is an ongoing issue where the game progress stops when the player enters Chapter 10 of Fransceca's Side Story. → The issue has been resolved via the patch on 10/24 (Tue) 09:40 UTC 3. An issue where Arena Point decreases in abnormal number after experienci

10.24.2023
2023.10.24 05:48
작성 시간 10.05.2023
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[Issue] 10/05 Known Issues (10/10 Resolved) [1]
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The Action Anime, OUTERPLANE Hello, Masters! This is GM Proxxon. The following issues have been discovered on 10/05(Thur). We apologize for any inconvenience that this may have caused. 1. An issue where certain pop-up screen descriptions are not displayed correctly. There is an ongoing issue with the display of the Geas buff effect description for allies, one of the Stage five clear rewards in Guild Raids Strategic Defense Automaton. We are currently investigating this issue. → This issue has been resolved with the patch that occurred on 10/10 (Tue) 2. An issue where certain descriptions are not displayed correctly in stages featuring Hanbyul Lee as an enemy. Normally, Skill Burst effects should not be activated in these stages, however, the Skill Burst description is currently being displayed. We are currently investigating this issue. → This issue has been resolved with the patch that occurred on 10/10 (Tue) Once again we apologize for any inconvenience caused. We will continue to in

10.05.2023
2023.10.05 07:41
작성 시간 09.22.2023
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[Issue] 9/22 (Fri) Known Issues (9/26 Resolved)
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The Action Anime, OUTERPLANE Hello, Masters! This is GM Proxxon. The following issues have been discovered on 9/22 (Fri). We apologize for any inconvenience that this may have caused. 1. An issue where the skill description of the Season 2 Monster, Grand Calamari, is displayed incorrectly. - We are currently investigating the issue. → This issue has been resolved with the patch that occurred on 9/26 (Tue) Once again we apologize for any inconvenience caused. We will continue to inform our Masters regarding this issue via this notice. Thank you.

09.22.2023
2023.09.22 06:30
작성 시간 09.12.2023
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[Issue] 9/12 (Tue) Known Issues (10/10 Resolved)
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The Action Anime, OUTERPLANE Hello, Masters! This is GM Proxxon. The following issues have been discovered on 9/12 (Tue). We apologize for any inconvenience that this may have caused. 1. An issue where players are unable to progress in stages within specific maps (those with stairs or inclines). - We are currently investigating the issue. → The issue has been temporarily resolved via the patch on 9/12 (Tue) 11:50 For a quick resolution, we have temporarily changed the maps with the issue to flat terrain. Please note that we will revert them back to their original state as soon as we identify the root cause and fully resolve the issue. 2. An intermittent issue causing the app to crash when attacking a defense team with Tamara deployed in the Arena. - We are currently investigating the issue. → This issue has been resolved with the patch that occurred on 10/10 (Tue) 3. An issue where the app freezes on the loading screen when entering certain stages in normal/hard mode of Season 2. - We

09.12.2023
2023.09.12 05:36
작성 시간 09.04.2023
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[Issue] 9/4 (Mon) Known Issues(9/12 Resolved) [2]
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The Action Anime, OUTERPLANE Hello, Masters! This is GM Proxxon. The following issues have been discovered on 9/4 (Mon). We apologize for any inconvenience that this may have caused. 1. An issue issue causing the game progress to halt when failing to defeat monsters within the turn limit, causing them to escape in Bandit Chase. - We are currently investigating the issue. → This issue has been resolved with the patch that occurred on 9/12 (Tue) 2. An issue where the game progress halts with a pop-up screen displaying "Invalid Request" when attempting to set the Geas in the Madman's Laboratory of the Guild Raid. - To resolve this, you can resume progress by first removing all selected Geas, saving your settings, and then reapplying them. → This issue has been resolved with the patch that occurred on 9/12 (Tue) 3. An issue where Gold was not included in the list of items received from the Guild Dungeon Chest, obtained as a reward from the Guild Security Area. - The issue has been occurrin

09.04.2023
2023.09.04 06:01
작성 시간 08.29.2023
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[Issue] 8/29 (Tue) Known Issues (9/26 Resolved) [1]
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The Action Anime, OUTERPLANE Hello, Masters! This is GM Proxxon. The following issues have been discovered on 8/29 (Tue). We apologize for any inconvenience that this may have caused. 1. An issue has been discovered where an "Area Clear" pop-up is displayed when players clear the last difficulty level in Challenge content - A pop-up that differs from the Challenge content is being displayed. - Players can resume normal usage by tapping the Cancel button. We will do our best to fix this issue as soon as possible. → This issue has been resolved with the patch that occurred on 9/12 (Tue) 2. An intermittent issue has been discovered where the event window displaying all current event banners does not close, and the game freezes. - Players will be able to access the game normally after relogging in. 3. An issue where players are unable to clear certain Alpha Guide Quests - Currently, there is an issue where players are unable to clear certain Alpha Guide Quests. ㄴ Clear The Archdemon's Ruin

08.29.2023
2023.08.29 04:35
작성 시간 08.16.2023
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[Issue] 8/16 (Wed) Known Issues (8/29 Resolved)
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The Action Anime, OUTERPLANE Hello, Masters! This is GM Proxxon. The following issues have been discovered on 8/16 (Wed). We apologize for any inconvenience that this may have caused. 1. An issue where the displayed Combat Power requirements for Special Request: Ecology Study Stage 12 and Special Request: Identification Stages 11 and 12 differ from their values before the update. - This is a display issue only, and the actual required Combat Power remains the same as before the update. We will do our best to resolve this issue as soon as possible. We apologize for any inconvenience this may have caused. → This issue has been resolved with the patch that occurred on 8/29 (Tue) 2. An issue where specific packs are being sold at an incorrect price. - There is an ongoing issue where, following the update on 8/16, certain packs that should be priced at $22.99 are instead listed at $24.99. We have rectified this error and updated the price information accordingly. Please note that it might t

08.16.2023
2023.08.16 09:32