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FAQ
작성 시간 2022.04.13
How do I enter a coupon?
You can enter your coupons at the [Redeem Coupon].You need to fill out 3 fields (Member Number, Character Name, Coupon Number) to enter a coupon.Check your info in the game and enter them with the coupon number, and then the reward will be sent to your mailbox. 1. Member Number (how to check it in-game)Management > Settings > Account > Member Number 2. Character NameCheck the name on your character at the lobbyTap the profile at the upper left in the lobby > Check the character name next to Level If the reward is not provided or an error occurs after you enter a coupon,then please contact us through Customer Support.
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2022.04.13 04:00 (UTC+0)
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I want to know the minimum/recommended specifications for Magical Atelier
The minimum/recommended specifications for Magical Atelier are as follows.You may experience inconvenience in gameplay if you’re using a device close to the minimum specs. [AOS]- Minimum Specifications: Android 5.0 Lollipop (API 21) or above- Recommended Specifications: Android 6.0 Marshmallow (API 23) - Device: RAM 3G or above, Storage 16G or above [iOS]- Minimum/Recommended Specifications : iOS 12.0 or above - Device: RAM 3G or above, Storage 16G or above ※ Even if the OS version of your device meets or exceeds the recommended specs, you may experience inconvenience depending on the device’s hardware performance and gameplay circumstances.
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I paid for a product but didn’t get the currencies/items
Every pack product that includes currencies is sent into your mailbox,and once you tap the [Receive] button, the product box gets sent to your materials storage. ◈ How to Receive the Items You Paid for 1) Pay for the item 2) Item gets sent into your mailbox 3) Tap the [Receive] button in your mailbox to send the item to the materials storage 4) Tap the [Receive] button at the materials Storage to receive the currencies and items If you're not sure what happened after paying for a pack product,please check your materials storage for received items. If you can't see the item, even though you followed our guidance,please contact us through Customer Support. [Go to Customer Support]
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I’m having a Google Play Store error
Please contact Google Play Store customer support if you’re having a Google Play Store error.The following are examples of such errors. [Google Play Store Errors]- Fail to download the game or get an error message.- Can't run the Google Play app or can’t use certain features. ◈ Google Play Store Customer Support [Go]
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작성 시간 2022.04.13
What can I do in the Square?
The Square is the space where you can meet other witches.You can help other witches with their Requests and get help from them. There's also more entertainment that you can enjoy in the Square.You can play Mini-Games and participate in a Costume Contest. Please refer to the related guide for details.
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작성 시간 2022.04.13
I didn’t get the product after making payment
If you didn’t get the product after making the payment, please restart the game and check it again. If you still don't get the product after restarting the game, please contact us using the form below. ■ Google Play Store [Go] - Nickname: - Member Number: - Date and amount of payment: - Purchased item: - Request: Cancel the payment/provide the item - Google account used for the payment - Purchase order number: ■ Apple App Store - In the case of iOS, you have to contact Apple because every payment is handled by them. Please request a refund at the Apple App Store [Go] directly. We’re sorry for this inconvenience. If Apple requests evidence, then attach the receipt in the mail and contact us through a 1:1 inquiry. We will check if the product was provided or not and offer you further guidance.
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작성 시간 2022.04.13
There's an error when I made payment
We regret to inform you that we can’t find out the exact reason or help youbecause payment is done through markets (payment agencies)such as Google Play Store or Apple App Store. If you’re unable to make payment, please contact the Customer Support of the market you use. ◈ Apple App Store [Go]◈ Google Play Store [Go]
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작성 시간 2022.04.13
I got charged an extra dollar when I made payment
You may receive a message saying that you have been charged 1 dollar upon purchasing a product. This is because the store itself charged you a dollar to check if your registered card is a payable card.This usually happens if the paying card information was changed or it was the first purchase using that card. Please note that these dollar payments will be canceled automatically.
2022.04.13
2022.04.13 02:13 (UTC+0)
작성 시간 2022.04.13
What is a Guest Account?
It is a temporary ID that is not a full member of STOVE, Google Play, Facebook, etc.You can play the game and make payments with a Guest Account, but the game data does not get saved on the server. So, changing your device or re-installing the game may cause data loss if you're using a guest account. In those cases, we’re unable to recover your data. Please link a full-member account to the game for your safe gameplay.[How to Change into a Full Member]1. Management > Settings > Account > Manage Account2. Tap Link STOVE Account3. Choose a link method and change to a full member
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2022.04.13 02:11 (UTC+0)
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My account got suspended
Magical Atelier strictly follows our own policy to provide a more pleasant gaming environment.You may get punished if you go against the operation policy. Please understand that we can't help you if you have been suspended due to the operation policy.If you want to dispute or are curious about the cause of suspension, please submit a request through Customer Support using the form below.[Form: Disputing Account Suspension]- Suspended in-game nickname:- Detailed dispute:- Receipt order number (in the case of disputing refund abuse): e.g., GPA. 1234-1234-1234-12345※ Please check this! Please log in to the account that has the suspended character on the PC version of the STOVE page before you contact us.
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2022.04.13 02:10 (UTC+0)
작성 시간 2022.04.13
My item disappeared
If your item suddenly disappeared or there has been an error, please contact us at [Main screen > Management > Settings > Customer Support] using the form below. Please be sure to contact us using the ID to which the error happened.We will do our best to help you as soon as possible.[Item Verification Request]- Time of error:- Item name: (precisely)- Circumstances at the time of disappearance:
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2022.04.13 02:10 (UTC+0)
작성 시간 2022.04.13
I can’t see the update button
If the app doesn’t update by itself, you have to update it manually. Check below for the guide on how to update Magical Atelier manually.[iOS Manual Update Guide]1. Go to the iOS device’s home screen.2. Tap the App Store icon.3. After the App Store is opened, tap the update icon at the bottom right and then pull to refresh.4. Tap Magical Atelier, and then enter the password if needed.[AOS Manual Update Guide]1. Run [Google Play Store] app > Search [Magical Atelier] manually and access the game page to check the update button2. Go to [Google Play Store > Profile icon at the top > Manage apps and device], and then check [Updates].3. Go to [Apps > Google Play > Clear cache], then start Google Play Store again to check
2022.04.13
2022.04.13 02:08 (UTC+0)
작성 시간 2022.04.13
An item in my mailbox disappeared
If there are more than 100 mail messages in your mailbox, you can only view the most recent 100 mail messages. (You will be able to view the unseen mail after receiving the recent mails.)Also, mail messages have expiration dates. If they have expired, then the mail and the item attached to it are deleted.Please note that items deleted this way can't be recovered.
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