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FAQ

[FAQ] How do I contact Customer Support?

We kindly ask all players to use the in-game Support button when submitting a new support request. You can find the Support button by tapping Menu, then Options and selecting Support tab. Contacting us this way helps us to serve you better and solve your request faster.

Should you be unable to contact us through the game, the Submit a New Request link is visible after each FAQ article and on top of the support page on mobile devices. When sending us a new ticket this way, the system will automatically include details of your Konto and device, necessary for fast and efficient support service.

Please note - For the time being, we offer support only in Japanese. Should you have problems understanding our replies, please take advantage of online translation services such as Google translate: https://translate.google.com/.


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