FAQs Regarding Access Restrictions
Epic Seven
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  • Turn-Based RPG
  • Smilegate Holdings

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FAQs Regarding Access Restrictions




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1. I'm experiencing an error related to STOVE while playing the game.

2. I cannot access the game due to an account suspension.


1. I'm experiencing an error related to STOVE while playing the game.

If you're encountering STOVE-related errors while accessing the in-game shop, community button, or web events, 

please consider following these steps:

 

[Steps]

1. Log into STOVE on your PC

 http://www.onstove.com/ 

 

2. Log out, log in again, and then access the game.

 PC Login > Log Out > Log in again and then try to access the game again. 

 


2. I cannot access the game due to an account suspension.

We will provide you with information on how to appeal an account suspension.

 

■ Account Suspension Appeal 

 - Heirs who wish to appeal should submit a 1:1 inquiry to the customer center within 7 days using the provided form.

     

  [Epic Seven Customer Service]


 
[Account Suspension Appeal Inquiry Format]

- Nickname of the suspended account:

- Suspension details:

 

■ Please Note

  If your account was suspended due to misuse of the Shop payment system, please include the refund receipt order number in your inquiry.

    e.g. GPA.1234-1234-1234-12345

- For accurate inquiry verification, please log in to STOVE and submit your appeal under the Appeal category.

- Inquiries submitted not in accordance with the provided format may experience delays in processing, or the investigation may be hindered.    



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