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[Issues] 11/11 (Fri) Unpaid Point Exchange Event Reward Distribution

  • OFFICIAL Dominiel
  • 2022.11.14 09:00 (UTC+0)
  • 조회수 3608



Hello Heirs!

This is GM Dominiel.

 

An issue was discovered on 11/11 (Fri) where the Point Exchange rewards were not been distributed between 03:00 ~ 05:45 UTC. We apologize for any inconvenience that this issue may have caused.
 

Any unpaid mission rewards during the period stated above will be sent to the in-game mailbox by 11/14 (Mon) 11:00 UTC. Please see below for the details.

 

■ 11/11 (Fri) Unpaid Point Exchange Event Reward Distribution

1. Data of Issue: 11/11 (Fri) 03:00 ~ 05:45 UTC

2. Issue Details: 

- An issue where the error code -800002 or 1000 was displayed when a player tried to collect rewards from the [Collect Daily Points] page. The rewards were not sent to the mailbox after tapping the [Receive] button.

※ The points to enter the prizes have been paid normally.
3. Distribution Schedule: 11/14 (Mon) 11:00~ 11/21 (Mon) 10:59 UTC

4. Distribution Details: Log into the game during the distribution period to receive the unpaid reward in your in-game mailbox.

 

If the event reward is not distributed normally, please contact the Epic Seven Customer Service 1:1 inquiry. We will do our best to assist you.


We will continue doing our best to provide you with the best service possible.

 

Thank you.



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