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General News

[Issues] 9/13 (Tue) Unpaid Web Event Reward Issue (Compensation Announcement) [8]

  • OFFICIAL Dominiel
  • 2022.09.14 09:00 (UTC+0)
  • 조회수 6439


Hello Heirs!

This is GM Dominiel.

 

We would like to inform you of the measures we are implementing and the distribution of the Unpaid Web Event Reward issue on 9/13 (Tue). 

 

All Heirs will be able to claim unpaid Web Event rewards through their in-game mailbox and from the event page.

We would like to apologize for any inconvenience that this issue may have caused.

 

Please see below for more detailed information.

 

■ 9/13 (Tue) Unpaid Web Event Reward Distribution

1. Schedule: 9/16 (Fri) 09:00 UTC

2. Details: Heirs will be able to claim unpaid Web Event rewards.

   * The distribution method for the unpaid reward for each event is different. Please see the table below.

Category

Distribution Method

Event

Event Link

Delivered to your in-game mailbox

Log into the game during the period below to receive the unpaid reward in your in-game mailbox.

- Schedule: 9/16 (Fri) 09:00 ~ 9/23 (Fri) 08:59 UTC

2 Fortune Teller Shop Events

(Collect Rice Cake,

Fortune Teller Shop)

[LINK]

MolaGora Challenge!

[LINK]

Tap the Receive Button

Tap the [Receive] button on each event page to claim the unpaid Web Event rewards due to the error issue within the event period.

1 Fortune Teller Shop Event

(Moon Bunny Dominiel’s Gift)

[LINK]

Beginner’s Guide 

[LINK]

Welcome Back Event

[LINK]

Hunt Expert

[LINK]

Ezeran Foundation Day Celebration Check-In

[LINK]

The Call to Adventure

[LINK]

 

We apologize for the inconvenience that was caused due to the Web Event error issue. We will provide compensation for this issue as shown below. Please make sure to collect your compensation from your mailbox within the stated period.

 

■ 9/13 (Tue) Compensation regarding Web Event Error Issue

1. Schedule: 9/16 (Fri) 09:00 ~ 9/18 (Sun) 08:59 UTC

2. Eligibility: All Heirs

3. Compensation: Leif x3 (Mailbox, Storage Period: 7 days)

 

 

If the event reward is not distributed normally, please contact the Epic Seven Customer Service 1:1 inquiry. We will do our best to assist you.

 

We will continue doing our best to provide you with the best service possible.

 

Thank you.






An issue has been discovered on 9/13 (Tue) 21:00 UTC, where the Web Event rewards have not been distributed.

We apologize for any inconvenience that this issue may have caused.

 

We’re currently investigating all rewards that were not distributed.

Further details and measures will be announced through this notice.

 

■ 9/13 (Tue) Unpaid Web Event Reward Issue Details

1. Date of Issue: 9/13 (Tue) 21:00 ~ 22:14 UTC

2. Issue Details: 

- An issue where an error code is displayed when a player tries to collect rewards on the Web Event page. The rewards are not sent to the mailbox after tapping the Receive button.
3. Affected Content: All ongoing Web Events

 

Once again, we apologize for any inconvenience that may have been caused.

We will provide our Heirs with more information regarding this issue as soon as possible. 

 

Thank you.




댓글 8

  • images
    2022.09.14 10:59 (UTC+0)

    BEST4 years in playing and yet didn't learn to stop complaining..? What a clown

  • images
    2022.09.14 10:15 (UTC+0)

    4 years in and you somehow mess up copy/paste...? What a circus.

    • images
      2022.09.15 13:43 (UTC+0)

      epic7#gij310Its weird af i agree since the point is already clear xD they made a mistake and corrected it and u instead are busy complaining. Its like getting scolded for recognising a mistake and fixing it. Ngl it seriously weirds me out

    • images
      2022.09.24 08:22 (UTC+0)

      BlackBlade0Oh boy you got down on your knees amd jammed the whole thing in your mouth eh? 

  • images
    2022.09.14 11:31 (UTC+0)

    You should put web events back where they used to be.


    and nerf some units 

  • images
    2022.09.14 20:32 (UTC+0)

    Thank you SG your response on this error was very fast

  • images
    2022.09.15 11:24 (UTC+0)

    I'm surprised that they actually listened because I thought it was an issue for me only 

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