[Issues] 9/13 (Tue) Unpaid Web Event Reward Issue (Compensation Announcement) 
- 2022.09.14 09:00 (UTC+0)
This is GM Dominiel.
We would like to inform you of the measures we are implementing and the distribution of the Unpaid Web Event Reward issue on 9/13 (Tue).
All Heirs will be able to claim unpaid Web Event rewards through their in-game mailbox and from the event page.
We would like to apologize for any inconvenience that this issue may have caused.
Please see below for more detailed information.
■ 9/13 (Tue) Unpaid Web Event Reward Distribution
1. Schedule: 9/16 (Fri) 09:00 UTC
2. Details: Heirs will be able to claim unpaid Web Event rewards.
* The distribution method for the unpaid reward for each event is different. Please see the table below.
We apologize for the inconvenience that was caused due to the Web Event error issue. We will provide compensation for this issue as shown below. Please make sure to collect your compensation from your mailbox within the stated period.
■ 9/13 (Tue) Compensation regarding Web Event Error Issue
1. Schedule: 9/16 (Fri) 09:00 ~ 9/18 (Sun) 08:59 UTC
2. Eligibility: All Heirs
3. Compensation: Leif x3 (Mailbox, Storage Period: 7 days)
If the event reward is not distributed normally, please contact the Epic Seven Customer Service 1:1 inquiry. We will do our best to assist you.
We will continue doing our best to provide you with the best service possible.
An issue has been discovered on 9/13 (Tue) 21:00 UTC, where the Web Event rewards have not been distributed.
We apologize for any inconvenience that this issue may have caused.
We’re currently investigating all rewards that were not distributed.
Further details and measures will be announced through this notice.
■ 9/13 (Tue) Unpaid Web Event Reward Issue Details
1. Date of Issue: 9/13 (Tue) 21:00 ~ 22:14 UTC
2. Issue Details:
- An issue where an error code is displayed when a player tries to collect rewards on the Web Event page. The rewards are not sent to the mailbox after tapping the Receive button.
3. Affected Content: All ongoing Web Events
Once again, we apologize for any inconvenience that may have been caused.
We will provide our Heirs with more information regarding this issue as soon as possible.
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