Epic Seven

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General News

[Issues] Android Devices Disconnection Issue (Resolved) [18]

  • OFFICIAL Dominiel
  • 2022.08.26 09:00 (UTC+0)
  • 조회수 3812


Hello, Heirs.

This is GM Dominiel.

 

This issue was fixed with the Android client distributed on 9/1 (Thu). We apologize for the inconvenience that was caused.  Please make sure to collect your compensation from your mailbox within the stated period. 

 

■ Compensation regarding Android Devices Disconnection Issue

1. Schedule: 9/1 (Thu) after the maintenance ~ 9/8 (Thu) 02:59 UTC

2. Compensation: Leif x10 (Sent to your mailbox, Storage: 7 Days)

3. Eligibility: All Heirs


Once again, we apologize for any inconvenience that may have been caused. 

We will do our best to provide you with stable gameplay.


Thank you.


On 8/22 (Mon), we proceeded with an App Update distribution to resolve the disconnection issue on Android devices.

However, we conducted a further investigation after confirming that disconnection still occurred on certain devices including the devices that did not previously have this issue.

 

We apologize for any inconvenience that this issue may have caused.

 

For mobile devices, the specifications and OS versions are diverse that it took some days to figure out the exact cause. We have currently fixed the cause of the disconnection issue and are preparing an App Update. We will provide more details through a separate notice as soon as the market review is completed, and distribution starts.

 

We will compensate Heirs who may have experienced any inconvenience by the disconnection on Android devices.

 

We ask for your patience and understanding.

 

■ Compensation regarding Android Devices Disconnection Issue

1. Schedule: Separate notice will be announced after the App Update distribution

2. Reward: Leif x10

3. Eligibility: All Heirs

 

Once again we would like to apologize for any inconvenience that this issue may have caused.

We will continue to do our best to provide better service.

 

Thank you.




댓글 18

  • images
    2022.08.26 10:01 (UTC+0)

    BESTThe game crashes a lot while opening. Sometimes, it crashed 6-7 times before it opens up. This week it has happened a lot

  • images
    2022.08.26 09:58 (UTC+0)

    BESTI lost many points in high RTA from Disconnections and now my morale is low to back ,  and got Headache from Random crashs Especially when launching , and game crashed in 4th floor boss Battles making me doing 0 Damage and losing units.


    I hope we get something worth. 

  • images
    2022.08.26 10:33 (UTC+0)

    BESTagain ? 🤨

  • images
    2022.08.26 09:58 (UTC+0)

    I lost many points in high RTA from Disconnections and now my morale is low to back ,  and got Headache from Random crashs Especially when launching , and game crashed in 4th floor boss Battles making me doing 0 Damage and losing units.


    I hope we get something worth. 

  • images
    2022.08.26 10:01 (UTC+0)

    The game crashes a lot while opening. Sometimes, it crashed 6-7 times before it opens up. This week it has happened a lot

  • images
    2022.08.26 10:33 (UTC+0)

    again ? 🤨

  • images
    2022.08.26 10:36 (UTC+0)

    It's sad how incompetent this studio is. 

  • images
    2022.08.26 11:20 (UTC+0)

    so much crashes , especially when doing GW 

  • images
    2022.08.26 13:16 (UTC+0)

    ML5* selector here we go

  • images
    2022.08.26 14:15 (UTC+0)

    Disconnection Issue ,how about the issue that I spend 5-10 minutes trying to run the game after this "fix"

    Instant crash after instant crash

    On Edward release day,I was thinking I will not be able to pull for him because the game was literally refusing to run and after 20 minutes of attempting all I can think of,I was finally able to log in...and hit pity

  • images
    2022.08.26 16:00 (UTC+0)

    Pls SG fix this, when i wanna login to my account and always force close back home, 3-5 times force close today 🥺🥺

  • images
    2022.08.27 12:30 (UTC+0)

    Sur mon Xiaomi 11S 5g, crash presque à chaque fois et cela de plus en plus. Même impossible de lancer le jeu.😡

  • images
    2022.08.28 04:41 (UTC+0)

    It takes me 15 tries to just run the game. Later if it crashes it takes me 15 more to run the game again. Can you hurry up fixing this, please? This is unplayable as it is right now. 

  • images
    2022.08.28 09:53 (UTC+0)

    Mine was only crashing whenever I got a victory screen in arena... Lol which would ironically result in a loss.  Defeat the last opponent. Start to do the victory animation game crashes.  Come back and you've lost the game.   Was mildly annoying.  Good to hear you guys working on the problems though. 

  • images
    2022.08.30 08:38 (UTC+0)

    Same thing is still happening on my phone. Note 9 android


  • images
    2022.08.30 14:03 (UTC+0)

    My phone didn't start crashing until I teased someone else for their phone crashing xD. I've had the game crash 3 times at the title screen. One time I was doing Hall of Trials and it crashed so hard my phone restarted and froze on the giant pink T-Mobile screen. I couldn't turn it off for like 5 mins sigh

  • images
    2022.08.30 19:59 (UTC+0)

    happening on my galaxy tablet. sad so much. you lose so many items, matches, even messed with the energy i use for the event.

  • images
    2022.08.31 02:15 (UTC+0)

    Unfortunately it gets worse every day. Now it's really on the verge of being unplayable. Please, fix it as soon as possible.

  • images
    2022.08.31 07:24 (UTC+0)

    When are you going to fix this? It's been a week. People can't actually play the game, and you're nerfing heroes and making new events.Get your priorities straight. 

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