General Discussion
Need help, please. Can't log in with my main account [6]
- 2022.06.01 17:48 (UTC+0)
- 223
EDIT: I was able to log back in doing the password reset on PC. I guess the issue is that I needed to do an email verification step with a code, that if you do the pass reset directly on the app or on the phone, it doesn't give you that option. Once I did the code verification and pass reset, I was able to log back in. THANK GOD. It still doesn't explain why I was logged out, out of the blue and couldn't get back in untill I did that step.
Funny thing is that I was able to figure it out by myself without the help of STOVE support. :/ Leaving here this in case it helps someone with the same issue.
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Hello!
I'm writing here because I don't know what else to do, hoping that someone might help me.
I've been trying to log into my main account for a few days now and no matter what I do, the game tells me that my password or username is incorrect.
The account isn't hacked or anything, since I still own the email of the account and I can still change my password fine, but it always tells me that the password is incorrect no matter how many times I change it.
I read somewhere in custumer support that it might have to do with my email having a + on it, like: example+80@gmail.com
I already contacted Epic 7 support team and they told me to contact Stove support team, wich I already did, but it has been more than 24hrs and haven't received any answer yet, do they normally take a lot of time to respond? Since I think I would need to change the email that's binded to my account, because I don't have this issue with any account that's binded to an email that don't have that + mark. (I have a few alts that are ditched)
Has anyone had the same problem?
Thanks in advance. :)
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