[GM] Notice Regarding a Fix on the Counter Set Description and Hero Recall 
- 2021.09.30 12:00 (UTC+0)
Hello. This is Epic Seven.
We sincerely apologize for the confusion and inconvenience that may have occurred regarding the adjustments made to the Counter Set as well as the Hero Recall announced in the 9/30 Update Notice.
We deeply regret to have disappointed you with our shortcomings. We should have inspected and addressed these issues that have been occurring for a long time sooner.
We would like to provide clarification on the recent fixes in this notice.
■ The issue where the description for the Counter Set Equipment indicated counterattack values lower than they are
Firstly, the Counter Set is one of the most crucial factors in gameplay and we truly apologize for the confusion that the issue may have caused.
During an Epic Seven data inspection, we had confirmed the issue where the counterattack value applied in the gameplay was 30% while the description specified it as 20%. Subsequently, we have conducted a large-scale inspection for further confirmation and found no additional issues requiring a fix.
We understand your concern that there may possibly be further issues on other factors based on probability. We will take extra care in improving our internal inspection process and inform you of any issues confirmed during the process in order to prevent similar incidents and to provide a stable and reliable gaming experience.
We would also like to clarify that no in-game probability factors have ever been adjusted without informing our players. We will do our best to provide a stable environment through continuous, not periodic, inspection. In addition, should anything requiring adjustment be found, we will inform you in as much detail as possible to avoid confusion.
We apologize once again for disappointing those who have placed their trust in and enjoyed Epic Seven.
■ Hero Recall
In addition to the recalled Heroes, Purrgis and Christy, many have expressed concerns about similar problems with other Heroes regarding counterattack skills such as Ken, Mort, and more.
After the issue was discovered, we have investigated all Heroes and Artifacts that affect counterattack probability, including Martial Artist Ken, Mort, Purrgis, Christy, Ains, Troublemaker Crozet, Specimen Sez, Rem, Elbris Ritual Sword, and so on.
Martial Artist Ken, Mort, Purrgis, Christy, and Ains have the same counterattack conditions as the Counter Set and only Purrgis and Christy's probability effects were added to the Counter Set probability effects. We have adjusted the system to calculate the values individually for the two Heroes. As a result, 4★ Purrgis and 3★ Christy benefiting from the effects of the Counter Set had lower final counterattack probabilities than those before the adjustments, so their recall was inevitable.
We sincerely apologize to those who love and support Epic Seven. We will take this opportunity to improve ourselves in order to prevent instances that may confuse and inconvenience players. We have prepared the following compensation and events as an apology.
■ Compensation and Events
- 2 Equipment Reforging Material Selection Chest
- 15 Greater Equipment Charm
- 15 Greater Accessory Charm
B. Event Schedule:
- Artena's Equipment Crafting Event
Round 1: 10/1 03:00 ~ 10/28 02:59:59 UTC
(Please claim the crafted Equipment by 11/4 02:59:59 UTC)
Round 2: 11/25 after maintenance ~ 12/23 02:59:59 UTC
(Please claim the crafted Equipment by 12/30 02:59:59 UTC)
- +50% Crafting Material Drop, +30% Gold in Hunt
Round 1: 10/1 03:00 ~ 10/5 02:59:59 UTC (For 4 days)
Round 2: 11/25 03:00 ~ 11/29 02:59:59 UTC (For 4 days)
- Free Unequip Event
10/1 03:00 ~ 10/11 02:59:59 UTC (For 10 days)
※ Detailed information about the Events will be provided in a separate notice.
We will try our best to provide a reliable gaming experience.