Epic Seven

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General News

[GM] 7/22 (Thu) Current Known Issues (Partially Resolved ) [11]

  • OFFICIAL Dominiel
  • 2021.07.22 07:37 (UTC+0)
  • 조회수 7903


  

Hello Heirs,

This is GM Dominiel.

 

The following issues are the issues that have been identified until 7/22 (Thu).

 

1. An issue where in-game pop-ups appear in vertical windows rather than horizontal windows on tablets 
such as iPad.

→ We’re currently investigating this issue and will do our best to resolve this issue.

 

2. An issue where Web Event appears as black screens, for those Heirs who experience the issue described above.

→ We’re currently investigating this issue and will do our best to resolve this issue.


3. An issue where in the Special Side Story album of The Holy Order of the Blue Cross and the Mysterious Island, when a player selects a locked album, the unlock condition is displayed as the last stage of each chapter.
 
→ We’re currently investigating this issue and will do our best to resolve it.

 

4. An issue where when a player purchases an item using Google Play Points, a pop-up message of the purchased item shows again in the game.

→ The pop-up message is only displayed for the purchases that occurred between 7/8 (Thu) and 7/22 (Thu). The product will not be sent because it has already been delivered to the players.

→ We apologize for any inconvenience caused. This message will now be displayed when players purchase a google play point item.

 

5. An issue where an error pop-up message appears upon entering the game.

 Currently we are investigating the root cause of the issue.

 Completely close the game and re-start to continue playing.

 We will do our best to resolve this as soon as possible


(Added on 7/22 11:00 UTC) 
6. An issue has been discovered where following the Spirit Altar revamp, the amount of EXP., Gold, and Stigma obtained is incorrectly applied 

 We are currently looking into the cause of this issue. 

 For Heirs who obtained fewer rewards than before, we will give more details about the measures to be applied at a later time

→ We apologize for any inconvenience caused. We will do our best to resolve this issue as soon as possible

 → The issue has been resolved with the patch that occurred on 7/22 (Thu).


(Added on 7/23 10:28 UTC)

7. An issue has been discovered where when the main hero is assigned to a team in the side story, The Holy Order of the Blue Cross and the Mysterious Island, a level-up animation is displayed after the battle. 

→ As the main hero does not receive EXP, no actual level-up occurs. (Acquired EXP. can be seen from the battle results screen)

→ We are currently looking into the cause of this issue ad will do our best to resolve it.

 
 
 The dates for resolving the issues are subject to change depending on the circumstances.

 

We apologize for any inconvenience caused by these issues. 


We will continue to update you all on these issues by updating this announcement.

 

Thank you.


 

 

댓글 11

  • ic-caution

    작성자에 의해 삭제된 댓글입니다.

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      2021.07.22 08:46 (UTC+0)

      OmizuOh thank god, thank you Omizu. I tried by buying some epic pass levels and realized it. It turned out that the prize was there, the penguin chest also turned out to be a penguin (not chest-shaped). Thanks dude, I've only been playing this game for a few months and I'm still relatively new to this game. I didn't read that the skin was for Angelic Montmorancy. I panicked too much, it was purely my fault.



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      2021.07.22 08:53 (UTC+0)

      OmizuI can finally breathe a sigh of relief and can continue the game again. AMomo I'm coming... Let's gooooo..



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    2021.07.22 08:48 (UTC+0)

    Twitch Event is broken for me, both on Mobile (Android) and Bluestacks. The login button does nothing.

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    2021.07.22 10:57 (UTC+0)

    Nice

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    2021.07.24 20:51 (UTC+0)

    i lost my google account did nothing wrong

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    2021.07.26 02:20 (UTC+0)

    There is an issue with target debuff + rage set not working properly when using straze s3 in hunt, b13 and a13

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      2021.07.26 13:57 (UTC+0)

      ZiennDude, you clearly don't know how target debuff work

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      2021.07.27 10:50 (UTC+0)

      JinSaberOk my bad I thoguht Hit debuff increased only  single target dmg.

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    2021.07.28 02:52 (UTC+0)

    I'm glad my bug callout was acknowledged. :) Thank you.

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