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General News

[Issues] 7/8 (Thu) Known Issue (Partially resolved on 7/22) [26]

  • OFFICIAL Dominiel
  • 2021.07.08 16:20 (UTC+0)
  • 조회수 10923


 

Hello Heirs!
This is GM Dominiel.
 


The following issues are the issues that have been identified until 7/14 (Thu).


1. An issue where in-game pop-ups appear in vertical windows rather than horizontal windows on tablets such 

as iPad.

→ we've discovered the cause of this issue; however, since fixation of this involves client update, it will take a bit of time

→ we'll try our best in order to resolve this issue ASAP

→ Please follow the 7/22 (Thu) Currently Known Issues for further updates on this matter.


2. An issue where Web Event appears as black screens, for those Heirs who experience the issue described above.

→ the errors in display can be resolved by dragging the screen either horizontally or vertically

→ We will do our best to resolve this issue ASAP

→ Please follow the 7/22 (Thu) Currently Known Issues for further updates on this matter.


3. (Added) An issue where players cannot log-in to the game on certain device settings on Mobile Phones.

→ We are currently looking into the cause of this issue

→ There were player reports that our Heirs can access the game by changing device language settings, we suggest this as a temporary measure. We will make another notice once we discover a solution

→ We will do our best to resolve this issue ASAP

→ This issue was resolved on 07/08 (Thu) 18:20 UTC

 

4. (Added) An issue where error popups display and cannot log in to the game upon changing the 

password or logging out remotely from another device.

→ We kindly ask our Heirs to completely re-install the application and re-install the application

→ We will do our best to resolve this issue ASAP

→ This issue has been resolved during the 7/9 (Fri) Update Maintenance.


5. (Added) An issue where advertisements do not play sporadically when tapping on the advertisement banners on Android OS.

→ We are currently looking into the cause of this issue

→ We will do our best to resolve this issue ASAP

→ This issue has been resolved during the 7/9 (Fri) Update Maintenance.


 6. (Added) An issue where the abnormal amount of Victory Points are acquired/lost from the World Arena Pre-Season after the battle under certain circumstances.

→ We are currently looking into the case and will do our best to resolve this issue ASAP

→ This issue has been resolved during the 7/9 (Fri) Update Maintenance.


7. An issue has been discovered where for certain players the Amazon Prime promotion banner is not displayed in-game or not working when tapped. 

→ An app update is being prepared to resolve this issue.

→ We will do our best to resolve this issue as soon as possible.

→ (Edited on 7/16) We ask that players who were unable to claim the 11th reward please contact the Epic Seven Customer Service team after claiming the 12th reward once the issue has been fixed.
→ This issue has been resolved with the client update (1.0.397 version) and patch notice that occurred on 7/16 (Thu).


 The dates for resolving the issues are subject to change depending on the circumstances.

 

We apologize for any inconvenience caused by these issues. 

We will continue to update you all on these issues by updating this announcement.

 

Thank you.


 

댓글 26

  • images
    2021.07.08 18:06 (UTC+0)

    BESTSo no mention about the people who got their accounts reset/deleted?

  • images
    2021.07.08 16:22 (UTC+0)

    error 10125 cannot log in

  • images
    2021.07.08 16:24 (UTC+0)

    for those who got in a loop of updating and back n fort to play store. go to play store manually and type Epic seven in search bar and click update. The link seems bug but manually it works.

  • images
    2021.07.08 16:47 (UTC+0)

    Can't login with Facebook account, seriously what a mess

  • images
    2021.07.08 17:05 (UTC+0)

    This is what you get for nerfing MLKen.

  • images
    2021.07.08 17:07 (UTC+0)

    How to contact support i missed my free 10 daily summon....

  • images
    2021.07.08 17:42 (UTC+0)

    点登入就显示【40303】REMOTE-LOGOUT是为什么啊?

  • images
    2021.07.08 18:06 (UTC+0)

    So no mention about the people who got their accounts reset/deleted?

    • images
      2021.07.09 04:55 (UTC+0)

      I also got my account deleted what's going on?!? @SmileGate (this is a different account)

  • images
    2021.07.08 19:08 (UTC+0)

    Dear Epic Seven,


    I know its a lot to ask but can we at least get an ml selector for having to wait 9 hours for the game to come back up. The five star ticket is nice but mostly everyone is foddering whoever they got. The ml5 selector would make people happy and give players to try the new buffs you've have also put out. Love your game I'm just very disappointed with it today.


    Thanks

    JustAlive

    • images
      2021.07.08 21:29 (UTC+0)

      Now you scrubs are just asking for handouts.

  • images
    2021.07.08 19:13 (UTC+0)

    Nice updates, failures on all accounts, no wonder you saved Straze for when you really needed to try and appeal to your community. How about addressing the deleted accounts and other terrible decisions you've made lately? 

  • images
    2021.07.08 19:14 (UTC+0)

    Were the hell is the Google login? Don't tell me that account is gone too.

  • images
    2021.07.08 20:20 (UTC+0)


  • images
    2021.07.08 20:22 (UTC+0)

    What is this fix issue and update in 36% straight jam and after unistall and install b update need 9hr and now in game want us to update but in Google Play store or qooapp they is nothi4 for us to update 

    What are going to.do?

  • images
    2021.07.09 00:13 (UTC+0)

    Can't update with playstore, your solution didnt work, it forever loads

  • images
    2021.07.09 04:33 (UTC+0)

    My account has been removed from my google. So when I log in with my google they're all gone. 2 Years and a half of playing and now I have to start from the beginning? My friend says that my account is still in game as I'm the guild leader.


    (Solved)


     

    • images
      2021.07.24 20:09 (UTC+0)

      how did you solve it ??? lost my account too the same way

  • images
    2021.07.09 04:57 (UTC+0)

    @SmileGate why is my Google account reset??? I've literally been playing since release. Never cheated once. Is this something to do with the new patch??? Please help @SmileGate

  • images
    2021.07.09 05:12 (UTC+0)

    @Smilegate I've been playing since the beginning account and somehow my account got reset please help me SG. Please :'(

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