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General News

[Issues] 6/3 (Thu) Current Known Issues (Partially Resolved) [45]

  • OFFICIAL Dominiel
  • 2021.05.27 12:03 (UTC+0)
  • 조회수 12201



Hello Heirs.

This is GM Dominiel.

 

The following issues are the issues that have been identified until 6/3 (Thu) at 09:00 UTC.


1. An issue has been discovered where on some occasions, Celine’s Intuition is not triggered when Politis’

Tranquility and Celine’s Intuition are activated simultaneously.

→  We have confirmed that there is an issue where, if more than 3 additional effects are activated at the same time, if the first effect stunned the Hero who activated the second effect, none of the following effects were activated.

→  We are currently looking into this issue and are working on resolving it as soon as possible. 

→ This issue will be resolved with the patch that will occur on 6/24 (Thu).

→ Please check 6/10 (Thu) Current Known Issue for further updates.


2. An issue where on the turn Politis dies, her passive effect continues to be applied until the end of the turn has been discovered.

- This issue has been confirmed to be a timing issue, which occurs when a Hero whose effects continuously apply to allies or enemies, is removed from battle.

- We are currently looking into this issue and are working on resolving it as soon as possible.

→ This issue will be resolved with the patch that will occur on 6/24 (Thu).

→ Please check 6/10 (Thu) Current Known Issue for further updates.


3. An issue has been discovered where, when Specter Tenebria dies on her turn and is granted revive, her skill, Poison Blast only targets one enemy.

→ We have confirmed that when the hero dies on her turn and is revived, the skill effect does not trigger at the start of the turn.

→ We have also confirmed that this issue affects heroes whose skill effect changes at the start of a turn. We plan to resolve this issue during the 7/8 (Thu) update once further investigations have been carried out.

→ We hope our layers will understand that it takes some time to investigate this issue thoroughly.

→ Please check 6/10 (Thu) Current Known Issue for further updates.


4. An issue has been discovered where for some tutorials tapping the screen does not move to the next screen. 

Tapping the [Skip] button on the top right corner will let you close the tutorial. 

We are currently looking into the cause of the issue, We will do our best to fix it as soon as possible.

-> This issue has been resolved via Temporary Maintenance on 5/27


5 (Added on 05/27 16:00 ) An issue where the app crashes in certain occasions if players tap on enhancement buttons during Orbis’s Heart Tutorials 

-> We are currently looking into the cause of the issue, we will do our best to fix it as soon as possible.

→This issue has been resolved with the patch that occurred on 6/3 (Thu).


6 (Added on 05/27 16:00 ) An issue where Connection Tutorial for Free Spirit Tiera Activates if players move Free Spirit Tiera to the Waiting Room

→ We’ve confirmed that it happens once to players who have already have acquired Free Spirit Tieria

→ We’ll fix this issue so that this tutorial doesn’t appear to Heirs who have already acquired Free Spirit Tieria

→This issue has been resolved with the patch that occurred on 5/28 (Fri).


7 (Added on 05/27 16:00 ) An issue where Penguins cannot be used for Hero enhancement and cannot use the Penguin

→ We are currently working on this issue, and will do our best to fix it as soon as possible. 

→This issue has been resolved with the patch that occurred on 5/28 (Fri).


8 (Added on 05/27 16:00) An issue where popup for lack of Hero Inventory appears even if there are rooms for Heroes 

→ We’ve confirmed that those certain penguins omitted from the list of the penguins transferred to item categories, are taking Hero inventories 

-> We will do our best to fix it as soon as possible. 

→This issue has been resolved with the patch that occurred on 5/28 (Fri).


9 (Added on 05/27 16:00) An issue where the welcome back event mission’s Covenant Summons count do not increase

-> We are currently looking into the cause of the issue, We will do our best to fix it as soon as possible. 

→This issue has been resolved with the patch that occurred on 5/28 (Fri).


10 (Added on 05/27 16:00) An issue where [ Quick Menu > Lobby ] button doesn’t function from connections / Secret Shop Pages

-> We are currently looking into the cause of the issue, we will do our best to fix it as soon as possible. 


11 (Added on 05/27 16:00) An issue where the newly adjusted Friendship requirement from 6 to 3 does apply to those players who’ve already acquired Friendship level 3 prior to update for [Connections > Cartuja]

-> We are currently looking into the cause of the issue, We will do our best to fix it as soon as possible. 

→This issue has been resolved with the patch that occurred on 6/3 (Thu)


12 (Added on 05/27 16:00) An issue where error message appears if players accept quests from exchanges of other regions in [Adventure > Episode 2 > Exchanges ]

-> We are currently looking into the cause of the issue, We will do our best to fix it as soon as possible. 

→This issue has been resolved with the patch that occurred on 5/28 (Fri)


13. (Added on 6/3 09:30) An issue has been discovered where heroes acquired through summons are sent to Storage even though there is space in the Hero inventory. This issue arose as Penguins that were converted into currency with the 5/27 updated were still counted as heroes

→ We are currently looking into the cause of the issue, We will do our best to fix it as soon as possible. 

→This issue has been corrected with the patch update that occured on 6/10 (Thu).


We apologize for any inconvenience caused by these issues. We will continue to update you all on these issues by updating this announcement.


Thank you!


댓글 45

  • images
    2021.05.27 12:07 (UTC+0)

    BESTAnd now i cannot login in Asia server just keeps on CONNECTING..

  • images
    2021.05.27 12:20 (UTC+0)

    BESTthe only issue you need to know is your "connecting" issue.

  • images
    2021.05.27 12:33 (UTC+0)

    BESTCan't login to Europe server either. Keeps "connecting"

  • images
    2021.05.27 12:07 (UTC+0)

    And now i cannot login in Asia server just keeps on CONNECTING..

    • images
      2021.05.27 12:36 (UTC+0)

      Europe Server too. Please Help.


       

    • images
      2021.05.27 12:44 (UTC+0)

      Same here... Just popping connecting...

  • images
    2021.05.27 12:11 (UTC+0)

    Mine says cannot connect due to server congestion.

  • images
    2021.05.27 12:12 (UTC+0)

    cannot connect also

  • images
    2021.05.27 12:12 (UTC+0)

    Lagging as hell even with best wifi


  • images
    2021.05.27 12:13 (UTC+0)

    Bruhhhh..server is down😱

  • images
    2021.05.27 12:14 (UTC+0)

    Help SG fix the Sever error

  • images
    2021.05.27 12:18 (UTC+0)

    can't login just keeps on connecting 

  • images
    2021.05.27 12:20 (UTC+0)

    the only issue you need to know is your "connecting" issue.

  • images
    2021.05.27 12:24 (UTC+0)

    WE CANT LOGIN ASIA!!!!!

  • images
    2021.05.27 12:26 (UTC+0)

    Keep connecting...

  • images
    2021.05.27 12:28 (UTC+0)

    WE CANT PLAY WHOLE DAY? 

  • images
    2021.05.27 12:28 (UTC+0)

    Please help, said only CONNECTING.


    Server: Europe


  • images
    2021.05.27 12:28 (UTC+0)

    Connection impossible Europe 

    • images
      2021.05.27 12:38 (UTC+0)

      THE whole of epic 7 streamers on twitch thumbnail pic is full of error

  • images
    2021.05.27 12:29 (UTC+0)

    THE CURRENT "KNOWN ISSUE" IS WE CANT LOGIN IN ASIA SERVER!!!

  • images
    2021.05.27 12:30 (UTC+0)

    No one can play your game. Thank U!

  • images
    2021.05.27 12:31 (UTC+0)

    Stuck on connecting, asia server.

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