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General News

[Issues] 5/13 (Thu) Current Known Issues (Partially resolved on 5/27) [23]

  • OFFICIAL Dominiel
  • 2021.05.13 07:36 (UTC+0)
  • 조회수 11797

Hello Heirs.

This is GM Dominiel.

 

The following issues are the issues that have been identified until 5/14 (Fri) at 06:30 UTC.

1. An issue has been discovered where on some occasions, Celine’s Intuition is not triggered when Politis’ 

Tranquility and Celine’s Intuition are activated simultaneously.

- We have confirmed that there is an issue where, if more than 3 additional effects are activated at the same time, if the first effect stunned the Hero who activated the second effect, none of the following effects were activated.

- We are currently looking into this issue and are working on resolving it as soon as possible. 

Please check 5/27 (Thu) Current Known Issues notice for further updates.


2. An issue where on the turn Politis dies, her passive effect continues to be applied until the end of the turn has been discovered.

- This issue has been confirmed to be a timing issue, which occurs when a Hero whose effects continuously apply to allies or enemies, is removed from battle.

- We are currently looking into this issue and are working on resolving it as soon as possible.

- Please check 5/27 (Thu) Current Known Issues notice for further updates.


3. An issue has been discovered, where the counterattack of a hero who has granted an additional attack with his Dual Attack does not trigger.

→ We are currently looking into the cause of this issue and working on fixing it.

→ We will do our best to resolve this issue as soon as possible.

→ This issue has been resolved with the Rise Update that occurred on 5/27 (Thu).


4. An issue has been discovered where when Seal is triggered after Archdemon’s Shadow counterattack seal effect is reduced by one turn at the end of the attacker’s turn. 

→ We have confirmed that this issue was caused by the turn deduction rule that was applied even if the hero with the effect counterattacked before the attack.

→ We are currently looking into this issue and are working on resolving it as soon as possible.

 → This issue has been resolved with the Rise Update that occurred on 5/27 (Thu).


5. Some players have experienced an issue upon purchasing packs, where the ‘Pack Reward’ pop-up message doesn’t display the details of the purchase. 

→ It has been confirmed that players who purchased the 'Daily Summon Pack' for the first time in April and purchased additional packages in May are experiencing this issue.

→ It has been confirmed that the days of the pack rewards were applied incorrectly. We have confirmed the root cause and are working on correcting them.

→ We will do our best to resolve this issue as soon as possible. 

→ This issue has been resolved with the patch that occurred on 5/14 (Fri).


6. Some players are experiencing an issue where an empty ‘Pack Reward’ pop-up message appears upon entering the lobby.

→  It has been confirmed that it occurs when players access the game on the last day of the Daily Summon Pack.

→ We will do our best to resolve this issue as soon as possible.

→ This issue has been resolved with the patch that occurred on 5/14 (Fri).


 7. An issue has been discovered where players are unable to receive Energy for watching Ads.

→ In order to find the cause of the issue, the Ad banner has been temporarily disabled.

→We will do our best to resolve this issue.

→ This issue has been resolved with the patch that occurred on 5/14 (Fri).


8. (Added on 5/13 09:53) An issue has been discovered where while playing the game there is lag or the connection is lost. This issue affects players on Android devices.

→ We have found the cause of the issue and are working on fixing it.
→ We will do our best to provide a stable gameplay environment for our Heirs.

→  This issue has been resolved with the Client Update on 5/13 (Thu).


9. (Added on 5/13 11:55 UTC) An issue has been discovered where the game crashes when players enter the Amazon Prime menu on Android devices.
 → We are currently looking into the cause of this issue.

→ We will do our best to resolve this issue as soon as possible.

→ This issue has been resolved with the 5 /14 (Fri) Update.

10. (Added on 5/14 02:55 UTC) An issue has been discovered where when the hero Rose is equipped with 'Dark Angel' skin and skill buff is triggered, the game closes abnormally.

→  We have confirmed the cause of the issue and working on correcting it.

→ We will do our best to resolve the issue and normalize the game.

→ This issue has been resolved with the 5 /14 (Fri) patch maintenance.

 

11. (Added on 5/14 02:55 UTC) An issue has been discovered in World Arena where when Rose is equipped with 'Dark Angel' skin the game closes abnormally.

→  We have confirmed the cause of the issue and working on correcting it.

→ We will do our best to resolve the issue and normalize the game

→ This issue has been resolved with the5 /14 (Fri) patch maintenance.



We will continue to update you all on this issue by updating this announcement and we will do our best to provide better service 

for all our heirs in the future.

 

Thank you!

 


댓글 23

  • images
    2021.05.13 08:23 (UTC+0)

    BESTan issue has been discovered, Merik is just meh

  • images
    2021.05.13 12:51 (UTC+0)

    BESTThe only issue you need to know and address ASAP is Mediocre Kawerik

  • images
    2021.05.13 08:23 (UTC+0)

    an issue has been discovered, Merik is just meh

  • images
    2021.05.13 08:58 (UTC+0)

    I have both the ad and the empty pack issue, so thank you for working on that, it is really tedious to close it every single time I go back to the lobby. :D
    thanks!:>


  • images
    2021.05.13 09:20 (UTC+0)

    It's Celine again lol

  • images
    2021.05.13 09:50 (UTC+0)

    Let me try to paraphrase point 3 and put it into context:


    Heroes like Charles and Batisse can proc an extra attack after their S1 under unique conditions or with a certain Ranger artifact.

    Are you saying that when their extra attack procs after their dual attack, that extra attack is meant to trigger a counterattack check (from enemies with Counter), but it doesn't???

    • images
      2021.05.13 10:58 (UTC+0)

      I’m also struggling to follow that phrase, perhaps a poor translation? 

      From what I know, dual attacks, counterattacks and extra attacks can mess with one another in a way that some are skipped. 

      For instance Charles S2 might be skipped despite procking if his S1 called a dual Atk that killed the target etc.

  • images
    2021.05.13 10:05 (UTC+0)

    Found another issue after the patch. In RTA, whenever you or your opponent choose ice rose with skin, the game will crash for both you and your opponents. You both will lose the fight in the process. I confirmed it with 2 different phones and ID. Please fix this immediately. 

  • images
    2021.05.13 10:14 (UTC+0)

    Maid Chloe doesn't dispel buffs on HERSELF with s3. Fix the wording or fix the skill ffs.


    Edit: occurs with injury on (tested).

  • images
    2021.05.13 10:15 (UTC+0)

    Another issue: where Vivian S2 is used in rta, and ML Ken counterattack.  When Vivian kills a unit(and she survives), she is suppose to continue to nuke, but ML Ken stops her.   

    • images
      2021.05.13 13:07 (UTC+0)

      that's not really an issue. counter is always used after the first attack.

  • images
    2021.05.13 10:32 (UTC+0)

    BUFF MAVERIK

  • images
    2021.05.13 11:31 (UTC+0)

    Game freeze and lag after update please fix this. 

  • images
    2021.05.13 12:30 (UTC+0)

    not sure if this is intended or has already been talked about but I’m not able to use the ads for energy 

  • images
    2021.05.13 12:51 (UTC+0)

    The only issue you need to know and address ASAP is Mediocre Kawerik

  • images
    2021.05.13 13:13 (UTC+0)

    Come on give us compentation

  • images
    2021.05.13 13:30 (UTC+0)

    The game's been lagging so much since the update on Android even on low quality mode. I think it may have something to do with the app update rather than the in game patch. It was not lagging before the update

  • images
    2021.05.13 13:58 (UTC+0)

    URGENT ISSUES: Game freeze and lag , ads page for 20 energy x5 is gone. Fix asap SG

  • images
    2021.05.13 20:49 (UTC+0)

    Is the game crashing for rooted (or certain emulator) devices fixed yet?

  • images
    2021.05.13 22:56 (UTC+0)

    M Hazel's s2 isn't doubled when ally is below 50% Health.

    • images
      2021.05.14 11:41 (UTC+0)

      Harmonia96I'm not sure what you mean. M Hazel's has been bugged since she was released I've been sending bug reports since 2019. The problem is not the rune but the s2 itself. It was never full 50% increase. Moreover, the number slightly increases when the target is very low on Health.The skill has 2 different values below 50%. 

    • images
      2021.05.14 16:16 (UTC+0)

      ZiennOh, well that's been an issue forever lol. It was addressed one time, and that hasn't been touched upon since.

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