Epic Seven


General Discussion

Refund from failed purchase [4]

I made a purchase for the rising star 2 pack and never got it. 

Nov 9 2:34 am for 54$

Transaction # GPA.3364-8999-3628-35963

Nickname: ShiranuiiS 

I would like my cash refunded please.

Email - Sparx583@gmail.com

포스트 4

  • images
    2020.11.10 02:09 (UTC+0)

    hey, the solution to these problems are asked for in customer service, man

  • images
    2020.11.10 02:16 (UTC+0)

    You should not post personal information on public forums. In this regards, you should contact customer support. You can submit a 1:1 ticket to customer service in game, from the lobby -> settings -> select customer service. From there, you can choose the category and inquiry. You can also submit a ticket to customer support online here : https://help.onstove.com/mobile/faq/serviceMain/page?game=1808080001

  • images
    2020.11.10 08:12 (UTC+0)

    Hello Heir! It's GM Aerin. I apologize for any inconvenience this may have caused.

    Regarding said issue, please submit a 1:1 ticket to our cuestomer service team with the information that you have provided above.

    *How to submit a 1:1 ticket*
    You can simply submit a ticket through in-game Customer Service.

    Lobby -> Settings->Select 'Customer Service', and there you can pick the category and choose any inquiry. 

    On the bottom you'll see the 'Inquiry' button.
    Have a nice day! :)

  • images
    2020.11.10 16:37 (UTC+0)

    Also, I would suggest to wait for customer support to solve your issue. And totally avoid to cancel the payment from your credit card or payment method.

    Cancelling payments usually leads to a permaban in your account.

    Just keep trying with support and I hope you will get your items soon

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