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General News

[GM] 10/29 (Thu) Known issues(Fixed) [11]

  • OFFICIAL Dominiel
  • 2020.10.29 12:39 (UTC+0)
  • 조회수 6205




Hello Heirs!

This is GM Dominiel.

 

We would like to inform you about an issue that was discovered on 10/29 (Thu).

 

1. An issue has been discovered where Pets are unable to be adopted during the initial Pet System tutorial

→ We are currently looking into this issue and working on resolving it. 

→ This issue has been resolved with the patch on 10/29 (Thu).

 

We apologize for any inconvenience that this issue may have caused. 


Thank you.



 

댓글 11

  • images
    2020.10.29 13:15 (UTC+0)

    BESTMy game keeps on crashing upon the update. At worst the phone is restarting always. I am using an ROG Phone 2. Please help

  • images
    2020.10.29 13:58 (UTC+0)

    BESTYo,that pet doesnt really matter,this crash issue is more important .

    Still no updates for the crash,very disappointed smilegates ...

  • images
    2020.10.29 14:06 (UTC+0)

    BESTI agree, the game is crashing badly after update. Please prioritize this over anything else

  • images
    2020.10.29 12:50 (UTC+0)

    please allow us with AOS 5.0 to play T_T

  • images
    2020.10.29 13:15 (UTC+0)

    My game keeps on crashing upon the update. At worst the phone is restarting always. I am using an ROG Phone 2. Please help

  • images
    2020.10.29 13:58 (UTC+0)

    Yo,that pet doesnt really matter,this crash issue is more important .

    Still no updates for the crash,very disappointed smilegates ...

    • images
      2020.10.29 14:48 (UTC+0)

      it seems the crash issue only happens to very few people like us, they probably dont give a shit. i already posted about this issue. GM aerin replied asking what device i use and what OS version i have, i answered but still no reply.
      they said that the minimum requirement is android 5.0 but they literally lied and its actually 6.0

  • images
    2020.10.29 14:06 (UTC+0)

    I agree, the game is crashing badly after update. Please prioritize this over anything else

    • images
      2020.10.29 14:45 (UTC+0)

      im glad im not the only one

  • images
    2020.10.30 00:08 (UTC+0)

    +1 Crash fix request.

  • images
    OFFICIALAerin
    2020.10.30 05:34 (UTC+0)

    Hello Heirs! It's GM Aerin. I apologize for any inconvenience this may have caused.

    After the maintenance, the minimum OS specifications recommended for Epic Seven on iOS and Android OS has been changed.

    Please refer to the link here: https://page.onstove.com/epicseven/global/view/6215519

  • images
    2020.10.30 10:28 (UTC+0)

    Dear Dom and staffs of E7,


    The issue after repatch still lingering and this issue applies on to accounts under certain condition. As player that have all accounts in all regions (except Korea) and playing in all platforms (mobile android, nox, ldplayer) the issue that the game crashing with message "Unfortunately, Epic Seven has stopped" with no regard to what you playing. It even crash when i leave the game on the lobby.


    As i running with multiple accounts, good thing is that not all accounts crash and after doing observation with isolation. The accounts that consistently crash are the same inregardless of region and platform i am playing on. Even i have resintalled the game from fresh but using the accounts that crash seemed to have the same crash issue.


    So what accounts that i have that crashed you may asking? The 2 accounts that i have tied up to keep crashing are tied on my Stove tied to Homail email account and the other one is my Facebook that tied to Hotmail account.

  • images
    2020.10.30 10:29 (UTC+0)

    Dear Dom and staffs of E7, (part 2)


    Continuing from my last post.


    Only the Stove and FB account that tied to Hotmail seemed to be having crash issue.

    The rest of my account on Stove but tied to Gmail seems to be working without single crash and the accounts that tied to Google play seems to be stable as well without any crash.


    I am not sure why only accounts that tied to the Hotmail account only would crash so i hope that you can further investigate on this issue as not all players would be experiencing this crash.


    I hope this information would help E7 staffs to dig into problem that affecting players that are having bad experience with this crash on the game under those conditions that i found and able to fix it for good.


    I hope this post would reach out to you and thanks for the good work that you have put into E7.


    Thanks,

    Kitos

  • images
    2020.10.30 13:40 (UTC+0)

    After additional testing, i find the crashing issue happen when i run my accounts concurrently on multiple regions.

    If i only run on one region it looks to be stable but once i run the account on the other region then the one started earlier would crash.

    Before the patch, i would be able to run concurrently account on multi region at same time and the mystery about this is why my other Stove account on Gmail and Google Play account on Gmail have no issue when running concurrently region.


    Well atleast for now i can run one region without crashing on those accounts linked to Hotmail.


    Kitos

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