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[Issues] Amazon Prime Reward Collection Error (Fixed) [23]

  • OFFICIAL Dominiel
  • 2020.07.30 04:42 (UTC+0)
  • 조회수 17595


Hello Heirs,
This is GM Dominiel.


This issue was corrected with the patch that occurred on 7/30 (Thu)




Due to the issue where players are not seeing the correct information in regards to the amazon prime login event, we will temporarily suspend this event.
Affected Servers: Global, Europe

Once this issue has been normalized, we will inform you through a notice.
We apologize for the inconvenience that this issue may have caused.


An issue has been reported where certain players are not seeing the correct information in regards to the amazon prime login event. We are currently investigating this issue. 

 

■ Amazon Prime Reward Collection Notice

1. Date and Time: 7/30 (Thu) 03:00 UTC

2. Details

   - (Global/Europe Server) An issue where certain players see the rewards as 1,000 Gold and are receiving that as their reward.

   - (Global/Europe Server) An issue where the amazon prime reward distribution date is displaying incorrectly. 

   - (All Servers) An issue where no action occurs after tapping the Amazon Prime Login button.

 

We apologize for any confusion that this may have caused our Heirs. We will do our best to resolve this issue as quickly and accurately as possible, including the recovery and correct compensation of rewards. 

 

We will continue to update our players about the above issues through this notice.

Thank you.



댓글 23

  • images
    2020.07.30 04:51 (UTC+0)

    BESTMost likely...after they take the 1,000 gold they we weren't supposed to get, lol

  • images
    2020.07.30 04:46 (UTC+0)

    BESTdoes that mean the correct rewards will be sent out after the fix?

  • images
    2020.07.30 04:46 (UTC+0)

    does that mean the correct rewards will be sent out after the fix?

    • images
      2020.07.30 04:50 (UTC+0)

      No, of course not. It's our fault that we only get 1.000 gold as the first reward so naturally we shouldn't get the fixed reward.






















      Duh.

    • images
      2020.07.30 04:51 (UTC+0)

      Most likely...after they take the 1,000 gold they we weren't supposed to get, lol

  • images
    2020.07.30 04:50 (UTC+0)

    Hope the affected people recieve the proper rewards. If the leifs are not given out properly I will be really sad. I trust you all behind the scenes. Thanks for letting us know at least! Also whoever blessed me on the BaeFine summons I would give you a GIANT hug if I could. But just know as a light spender who can't spend alot I shed a tear of joy!

  • images
    2020.07.30 06:54 (UTC+0)

    I can't find the event 

    • images
      2020.07.30 10:22 (UTC+0)

      same lol

  • images
    2020.07.30 07:46 (UTC+0)

    Same here cannot find the Amazon event

    • images
      2020.07.30 12:10 (UTC+0)

      Same😂

  • images
    2020.07.30 08:15 (UTC+0)

    I am at asia server but stuck at login amazon, already made acc but didnt gme anything but I press login but stuck only TwT

  • images
    2020.07.30 09:34 (UTC+0)

    When i logged in to my amazon, it said amazon prime is unavailable, is it cuz my amazon account is Japanese?

    • images
      2020.07.30 16:18 (UTC+0)

      The package delivery service named Amazon Prime I don't know about, but the Prime Video streaming service (and attached Twitch Prime with monthly games and an included subscription that can be used on any Twitch streamer you like) should be available in all countries but Mainland China, Iran, North Korea, and Syria. That's what I got and that is applicable to the promotion. I assume the promotion will appear on http://twitch.amazon.com/tp eventually, it'd be silly not to promote the game that way on Twitch.

  • images
    2020.07.30 11:52 (UTC+0)

    sad face ;(

  • images
    2020.07.30 11:53 (UTC+0)

    Yeah, I got 1000 gold.

  • images
    2020.07.30 12:30 (UTC+0)

    Good Morning,


    I attempted this but sadly I recieved the same errors reported, I was told the reward would be 1000 gold but due to an error I was unable to recieve it. I double checked with Amazon and everything is good on that end. 

    Thanks for looking into this 💙

  • images
    2020.07.30 14:09 (UTC+0)

    Thank you so much for trying to correct it! Hope everything goes smoothly.

  • images
    2020.07.30 19:07 (UTC+0)

    Correcting the error aside... Is it even possible as of now to link the account?

  • images
    2020.07.30 19:36 (UTC+0)

    We cant use amazon from our regions.. any help?

  • images
    2020.07.30 21:03 (UTC+0)

    When will the incorrect items earned through the promotion be corrected


  • images
    2020.07.30 22:56 (UTC+0)

    Mine wouldn't say mine is valid so I don't get any reward.

  • images
    2020.07.31 00:01 (UTC+0)

    The link in app DOES open a new tab in mobile browsers - the problem is it doesn't automatically switch to the browser so the user can continue. This might be because the app is looking for a specific browser - such as Chrome. I do not use Chrome by default (because it's an AWFUL browser), so my default is Firefox. Also! The link goes to the US website only! I am a UK user and thus cannot log in to my Amazon Prime account via that website - despite the rules on the event page (which is again, only on the US Amazon website) stating that this event should work in all regions that Epic Seven is available!

  • images
    2020.07.31 02:39 (UTC+0)

    can we use amazon.ca?

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