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General News

[Issues] 7/9 (Thu) Known Issues [16]

  • OFFICIAL Dominiel
  • 2020.07.09 09:30 (UTC+0)
  • 조회수 8068

 


Hello Heirs,
This is GM Dominel.

Following the update on 7/9, the following issues were discovered.

 

1. An issue where certain Heirs area unable to access the Arena.


→ 
We have discovered the cause of this issue and we are working on fixing it. 

→ Corrected with the patch on 7/9

 

2. An issue where Arena Battle Logs have been reset


→ In regards to the Arena improvements, we confirmed that previous Battle Logs were reset due to the new policy limiting the 

storage period for battle logs to be a maximum of 7 days.


→ We apologize for any inconvenience that this may have caused and we will do our best to provide better service in the future. 

3. An issue where text ID is displaying in the Labyrinth when camping has been discovered 


→ We have discovered the cause of this issue and we are working on fixing it. 

 
→ Corrected with the patch on 7/9


We apologize for any inconvenience that this may cause our players and we will do our best to provide even better service in the 


future!

Thank you

.
 

댓글 16

  • images
    2020.07.09 09:42 (UTC+0)

    BESTOh the arena battle log reset wasn't a part of the update? I thought it was lol

  • images
    2020.07.09 09:42 (UTC+0)

    Oh the arena battle log reset wasn't a part of the update? I thought it was lol

  • images
    2020.07.09 09:57 (UTC+0)

    After entering the game and clicking on the start screen my game blacks out. After waiting 10 minutes nothing happens and the screen stays black. Im using IOS. Restarted the phone twice so far and updated the app via store. Some guidance would be nice =)

    • images
      2020.07.09 10:44 (UTC+0)

      Same thing happened to me. Just delete and reinstall and it’ll work

    • images
      2020.07.10 00:09 (UTC+0)

      XeranthemumI had the same problem and this fix worked like a charm, thank you!

  • images
    2020.07.09 10:31 (UTC+0)

    ssd solution for sell call / whatsapp +27640409447
     for more information(  

  • images
    2020.07.09 11:23 (UTC+0)

    Can't edit teams before a battle anymore, in arena or in story mode. Can't double click a fodder unit from Teams to get to promote screen without going back to heroes, finding the fodder and doing it individually.

  • images
    2020.07.09 11:52 (UTC+0)

    My game is just stuck at 0.0% connecting  have been opening and closing it with an interval of 5 minutes every time to see if the game would work. I also tried to delete cache but still didn't do anything. I hope you could fix this.

    P.S. Uninstalling and Reinstalling the game would be my last resort because of how slow my internet connection (it might take more than an hour to finish downloading all the contents)

    • images
      2020.07.09 13:33 (UTC+0)
      so.. after 2 hours of waiting... I just uninstalled the game and reinstalled it ... now it works
  • images
    2020.07.09 14:54 (UTC+0)

    Development please bless my rng for arbiter vildred. 3x now I've watched my friends get him in a galaxy summon at the start of the game i have been trying but no luck for 2 months. If my rng continues to be this bad idk if I will stay Interested

     This is more known issue than anything else. Rng is hell for people with bad luck 

  • images
    2020.07.09 14:57 (UTC+0)

    What about the currency issue where people can’t purchase packs because it shows as KRW? I’ve seen multiple posts about it and no answer.

  • images
    2020.07.09 16:07 (UTC+0)

    Fix the currency to buy packs. We brazilian players are having a bug where some packs appear to be bough by KRW currency and others in BRL currency (which is the right one).
    We have this problem for days and we are unable to buy packs because of that, and you guys are ignoring it.

  • images
    2020.07.10 06:17 (UTC+0)

    I was in masters during the locked placement rankings (when you can no longer do rta because it's too close to the end of the season) but after the update I got on and realized I got decayed during locked placement, I just want to know if this was intentional or not because I did not expect to be decayed during the finalization  of the rewards and ranking placements. 


  • images
    2020.07.10 06:35 (UTC+0)

    Like Fumbii said. I was also in masters before the severs went down for maintenance and found myself to be locked into gold because of the decay. This upsets me because I worked hard to get into masters to get the specter tenebria skin, and was furious to find myself decayed into gold and there was no way I could get back up to masters due to the locked placement. for everyone else that experienced this problem, we deserve that skin.

  • images
    2020.07.10 10:56 (UTC+0)

    I can't seem to be opening the game anymore. Whenever I click to lauch the app, I only get a white screen before it closes again. It was working fine after the update. I tried uninstalling and reinstalling the app but still doesn't work. Don't know what to do ? Does this happened to anybody before ?

  • images
    2020.07.10 11:00 (UTC+0)

    My game will not load. Nothing is working for me. 

  • images
    2020.07.10 13:06 (UTC+0)

    THE GAME HAS NOT WORKED ON ANY CHROMEBOOKS FOR OVER A MONTH!!!

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