Epic Seven

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[Issues] 5/29(Fri) Known Issues (6/2 Issue Added) (Solved) [30]

  • OFFICIAL Dominiel
  • 2020.05.29 10:53 (UTC+0)
  • 조회수 14380




Hello Heirs,

This is GM Dominiel.


An issue has been discovered on 5/29.


1. An issue where an error message pops up when players first enter Episode 2 Chapter 2-1
-> Players can normally proceed with adventures upon tapping the window
-> We apologize for any inconvenience this error caused to our Heirs
-> We’ll try our best to fix this issue via next update

-> Resolved with the update the occurred on 6/11

2. An issue where the game freezes upon running Story “Unwelcome Visitors” (Episode 2 Chapter 2-1) from Story Journal.
-> Players can normally proceed with gameplay upon force closing and re-running game
-> We apologize for any inconvenience this error caused to our Heirs
-> We’ll try our best to fix this issue via next update

-> Resolved with the update the occurred on 6/11

3. An issue where, after sending aid in your Guild, the Mission Counter did not represent this change has been discovered. 
 → We are looking into the cause of this issue and we are working on correcting it as soon as possible.

-> Resolved with the update the occurred on 6/11

We apologize for any inconvenience that this may cause our players and we will do our best to provide even better service in the future!

Thank you.


 

댓글 30

  • images
    2020.05.30 04:45 (UTC+0)

    BESTEpic 7 does not work on Chromebook, please look into this. 

  • images
    2020.05.30 16:11 (UTC+0)

    BESTyou broke the game for chromebook users with the latest patch. please fix your game.

  • images
    2020.05.31 13:42 (UTC+0)

    BESTCan no longer play on my Acer Chromebook after patch, it's been days.  Tried reinstalling multiple times, clearing caches, rebooting dozens of times and no luck.  Was season MVP for Guild wars and now missing that, banners and login rewards.  Please figure out a way to let us play again!

  • images
    2020.05.29 11:54 (UTC+0)

    RTA mock battles doesnt seem to work.

  • images
    2020.05.29 12:51 (UTC+0)

    Equipment upgrading achievement is reset to lv1

    When I got that tutorial bug(asking me if I want to update my gear),I skip it but today after I upgrade some gear I got the lv1 achievement for upgrading gear


    I did not take the gold yet but that red icon is bothering me

  • ic-caution

    작성자에 의해 삭제된 댓글입니다.

    • images
      2020.05.30 02:08 (UTC+0)

      True, I can't play on my Samsung chromebook 3, please, fix this!

  • images
    2020.05.29 19:24 (UTC+0)

    Are there no covennant bookmark in secret shop?

    • images
      2020.05.30 02:11 (UTC+0)

      Yes, but it is lottery, sometimes I buy one after spending 3-21 skystones but there was a time I had to spend 212

  • images
    2020.05.29 20:46 (UTC+0)

    The game no longer launches on Bluestacks after the ~53MB client update.


    It worked before with the ~25MB client update from a few days ago.


    What did you do to the game to break Bluestacks?  It works on other emulators.


    I really don't want to reinstall this on my budget tablet just to play the damn game again.  EDIT: Oh, forgot my tablet is rooted so I can't even use it with this game.  Incredible.  Locked out of my main account I spent money on.

    • images
      2020.05.30 10:22 (UTC+0)

      Works fine here

      I am using the x84 version of bluestacks(there is a newer one(x64)but I did not install it because x86 was working fine))


      What do notest is that I often(or maybe all the time),when I try to start the game from the desktop shortcut when bluestacks is closed(not minimized on close but quit),I get a black screen but if I close the game and run it again from the icon inside bluestacks,it works fine

    • images
      2020.05.30 10:40 (UTC+0)

      STOVE127531968It took at least 50 launch attempts for the game to even start for me.  I thought I wouldn't be able to play my main account again; the one I spent money on.  Now I don't even want to close the instance out of fear I won't get it running again.


      Turns out I can't even use my tablet because it's rooted, and Magisk Hide doesn't work anymore.


      They need to revert whatever happened in this update.

  • images
    2020.05.29 22:09 (UTC+0)

    You sold me a pack guaranteeing a 5 star unit... I did not get a 5 star unit. I will be suing you.

    • images
      OFFICIALAerin
      2020.06.01 02:54 (UTC+0)

      Hello randemos,

      If you purchased the Start Dash Pack and did not receive a 5 Star Hero, please message our Customer Service Team right away so that they can resolve it for you!

      I hope that they can fix this problem for you as quickly as possible!


      How to Contact our Customer Service Team:


      1. Open Epic Seven

      2. Go to "Settings"

      3. Tap "Customer Support"

      4. Tap on the Chatbot

      5. Tap "Contact CS"

      6. Tap the "Payment" option

      Then please fill in the correct information so that we can help you!

      Thank you!

    • images
      2020.06.10 11:14 (UTC+0)

      AerinIt's been two weeks, is SG going to acknowledge the chromebook issue? they've added issues to their bug page but have remained totally silent about Chromebooks not working. I'm getting fed up. If they don't intent to fix the issue, I don't intend to spend money on a game I don't have access to. 

  • images
    2020.05.30 01:26 (UTC+0)

    I have the exact same issue as DAOWAce.


    The game worked fine after the big update but the second update broke something and it will not launch on Bluestacks anymore.


    I have uninstalled the game and reinstalled but it doesnt help.


    I have no problem launching other games so this is only an Epic Seven issue.

  • images
    2020.05.30 03:08 (UTC+0)

    seems like Epic 7 has Died on Bluestack ..
    welp,lets play Hero Cantare nor Exos Heroes

  • images
    2020.05.30 04:03 (UTC+0)

    I can’t connect anymore on iOS, I am stuck with “0.0% Connecting...”. After hours of trying, resetting routers, my phone, reinstalling and WiFi settings, I managed to get in. Please look into this, I had to try to access by turning on and off my WiFi, and I finally made it. PLEASE FIX THIS, before the update it was fine

    • images
      2020.05.30 04:20 (UTC+0)

      Do you have the problem "error connection"? (Ras running a marathon)

  • images
    2020.05.30 04:45 (UTC+0)

    Epic 7 does not work on Chromebook, please look into this. 

  • images
    2020.05.30 16:11 (UTC+0)

    you broke the game for chromebook users with the latest patch. please fix your game.

  • images
    2020.05.31 13:37 (UTC+0)

    For some reasome every Monday my guild is unable to join gwars, but without bothering anything on Wednesday and Friday's hwar we are able to participate. This has been going on for a month!

  • images
    2020.05.31 13:42 (UTC+0)

    Can no longer play on my Acer Chromebook after patch, it's been days.  Tried reinstalling multiple times, clearing caches, rebooting dozens of times and no luck.  Was season MVP for Guild wars and now missing that, banners and login rewards.  Please figure out a way to let us play again!

  • images
    2020.05.31 20:32 (UTC+0)

    Apocalypse Ravi not resurrecting an ally when using skill 3 in arena :( please look into this

  • images
    OFFICIALAerin
    2020.06.01 02:49 (UTC+0)

    Hello Heirs,

    I see that many of you are having issues on Chromebooks V___V

    I have reported this to our developers and when there is an update, I'll be sure to let you know.

    Again, I'm so sorry some of you aren't able to play or are having difficulties playing Epic Seven and I hope we can fix it together!

    • images
      2020.06.01 09:38 (UTC+0)

      thanks for the reply, let us know if you need any information... 

    • images
      2020.06.01 12:40 (UTC+0)

      Bluestacks too!!!!

  • images
    2020.06.01 15:13 (UTC+0)

    I lost all my stigma 😔

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