Epic Seven

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General News

[Issues] 5/28(Thu) Known issues (Resolved) [32]

  • OFFICIAL Dominiel
  • 2020.05.28 14:33 (UTC+0)
  • 조회수 23562




Hello Heirs,

This is GM Dominiel.


An issue has been discovered on 5/28.

 

1. An issue where the tutorial appearing even to Heirs who have already cleared it has been discovered.

→ Please tap "Skip" button to exit the tutorial (The Skip button will appear in 5-10 seconds after the tutorial starts)

→ We are looking into the cause of this issue. This will be fixed in the future update.

→ With the patch that occurred on 5/29, this issue has been resolved.
→ Tutorials Fixed: Equipment Enhance, Guardians, Heart of Orbis, Spirit Altar, Steel Workshop



2. An issue has been discovered where mileage is not given when a player uses the 10 Free Event Summons.

→ We have discovered the cause of this issue and we are working on fixing it. 

→ All heirs who have used the 10 Free Summons during the event period will have their mileage applied on the 6/11 (Thu) update.  

→ This issue has been resolved with the patch that occurred on 5/29 and uncounted mileage will be retroactively applied with the update scheduled for 6/11

 

3. An issue has been discovered where players were not able to run Epic Seven normally due to security issues

→ Among the functions of Samsung devices, there is a security folder in which the app cannot be executed.

→ Epic Seven is not running on certain devices with Android 10 OS.

→ We have discovered the cause of this issue and we will provide an Android OS update after resolving the security issue.

→  This issue has been resolved with the patch that occurred on 5/29.



We apologize for any inconvenience that this may cause our players and we will do our best to provide even better service in the future!

Thank you.


 

댓글 32

  • images
    2020.05.28 15:51 (UTC+0)

    BESTGame crashes on loading screen on all kindle Fires. Kindle fires have to side load google play store - is that the issue?

  • images
    2020.05.28 21:49 (UTC+0)

    BESTI can't get into the game, even after maintenance and the update. It just closes as soon as it gets to yuna engine. I tried uninstalling, restarting my phone, clearing the cache.

  • images
    2020.05.28 17:26 (UTC+0)

    BESTSTOVE90126493I have concluded; i'm a moron. I was so confused by the sudden change i forgot there was more than one type of enhancement. Thanks.

  • ic-caution

    작성자에 의해 삭제된 댓글입니다.

    • images
      2020.05.28 14:53 (UTC+0)

      You didn't fight, obviously.

    • images
      2020.05.28 14:57 (UTC+0)

      STOVE86928484Mmm... You're probably right, I dont remember.

  • images
    2020.05.28 15:21 (UTC+0)

    i cannot skip the one by clicking orbis tho..lol


    • images
      2020.05.28 15:47 (UTC+0)

      I have the same problem

  • images
    2020.05.28 15:31 (UTC+0)

    I have a bug on my Global server character; Stuck on adventurer's path because the challenge  turned from clear Abyss floor 20 to Enhance a hero one time. I've done abyss floor 20 and enhanced 3 skills now, even tried awakening. It's still stuck. Any ideas?

    • images
      2020.05.28 16:48 (UTC+0)

      Have you tried enhancing a hero?

      Like using penguins

    • images
      2020.05.28 17:26 (UTC+0)

      STOVE90126493I have concluded; i'm a moron. I was so confused by the sudden change i forgot there was more than one type of enhancement. Thanks.

  • images
    2020.05.28 15:51 (UTC+0)

    Game crashes on loading screen on all kindle Fires. Kindle fires have to side load google play store - is that the issue?

    • images
      2020.05.28 20:31 (UTC+0)

      I'm getting the same issue I even uninstalled nd tried reinstalling but would still crash after saying smile gate on my kindle


    • images
      2020.05.28 21:18 (UTC+0)

      It's like the tenth time this has been an issue, not sure why they can't predict the problem ahead of time and fix it permanently

  • images
    2020.05.28 15:58 (UTC+0)

    My gf had an issue with this where it would not let her skip for runes and she didn't have the runes to do it so it just stuck her there and she had to force close the app and relog to be able to do anything again. kinda an fyi this can be kinda game-breaking in that way, so a fix would definitely be appreciated.

  • images
    2020.05.28 17:17 (UTC+0)

    All my bookmarks are missing! What heck happened to them?

    • images
      2020.05.28 17:55 (UTC+0)

      you obviously lie and spent them stop trying to con game creators 

  • images
    2020.05.28 17:36 (UTC+0)

    Only bug I had was the tutorial about upgrading gear aka my sword. And thanks for not only working hard but giving us rewards.

  • images
    2020.05.28 20:07 (UTC+0)

    It freezes and now I'm missing an upgrade! Please help, I had all three upgrades and now I have two :(

  • images
    2020.05.28 21:02 (UTC+0)

    I have been stuck on a black screen in BlueStack for the last two hours, re-installed, the game cleared the cache, re-installed BS no luck. same on two PC

    • images
      2020.05.28 21:22 (UTC+0)

      Same here.. Reinstalled the game and nothing. 

    • images
      2020.05.29 00:24 (UTC+0)

      same but im using a chromebook


  • images
    2020.05.28 21:14 (UTC+0)

    Yeah I have a kindle fire HD 10 and this always happens whenever they have a big patch, it's like the 10th time since global launch that this has happened, you would think by now they would be able to recognize a constant problem and fix it ahead of time. Instead we have to lose at least a day and be behind everyone else ,  really upsetting if I hadn't put so much time n money into this game I would have bailed by now no matter how much I love it

  • images
    2020.05.28 21:48 (UTC+0)

    Wow, now game wont play on my tablet, just my phone...wth?!

  • images
    2020.05.28 21:49 (UTC+0)

    I can't get into the game, even after maintenance and the update. It just closes as soon as it gets to yuna engine. I tried uninstalling, restarting my phone, clearing the cache.

  • images
    2020.05.28 23:21 (UTC+0)

    Like many others here, I cannot play the game. My Fire 10 tablet crashes at startup.

    I have cleared my cache, restarted my tablet, reinstalled the game, restarted the tablet, opened the game, game crashes, restarted my tablet again, cleared the google play store and epic seven app cache, restarted the tablet....


    checked here for help only to find out that this is a reoccurring issue only isolated to android/ amazon fire devices and that not a thing has been done to prevent this issue from reoccurring, leaving many players with no alternative device to lose possibly a days worth of progress is pretty irksome. Especially since apparently this has happened enough times that the devs definitely should have anticipated that this could happen and worked to prevent it.

    • images
      2020.05.29 01:46 (UTC+0)

      Like I said in my post I started playing about a week after globals initial launch using my kindle fire HD 10 and have had this happen to me probably ten times now , last year I completely missed out on even trying to summon for Balkan then it was fixed with barely enough time to get Dizzy. It's frustrating to say the least all the customer support can say is thank you for bringing this to our attention ( like I haven't done so already at least 5 times),  they would let the devs know about the issue, and to come here to hear announcements about the problem being resolved ( hopefully), check we can't even get a GM to acknowledge a known problem. I play every day and have been an extremely loyal customer even though we keep getting treated dirty

  • images
    2020.05.29 01:26 (UTC+0)

    The connection mission wont update, even i hve fnish some of it

  • images
    2020.05.29 01:37 (UTC+0)

    There's a bug on the asian server where the free ten summons doesn't count towards the gold stone reward.  Please fix this

  • images
    2020.05.29 01:38 (UTC+0)

    yeah i realize got the tutorial buy. got extra orbiz though 

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