Epic Seven

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Bug Reports

Bug with skins [2]

  • Kelnozz
  • 2020.03.26 21:13 (UTC+0)
  • 조회수 59

Hello,

I bought the Iseria skin when it was released in the pack with the skystones but I didn’t own it yet.

Now that I just got it back, but I don’t have the skin.

Do you have advice ?


Thanks

댓글 2

  • images
    OFFICIALAerin
    2020.03.27 02:07 (UTC+0)

    Hi, Heir Kelnozz! If you purchase the Special Epic Pass, then you should have Iseria's skin. 

    But don't worry, our CS team can help you with this. They'll check your game logs to see what happened. So please do send them a 1:1 inquiry. (。◕‿◕。)

  • images
    2020.03.27 14:46 (UTC+0)

    Most likely you didn't actually claim the skin after buying the epic pass. You need to go claim the skin after you buy the special epic pass, the game doesn't just give it to you (aka you need to click it in the epic pass rewards list).

    If you didn't then its probably lost forever...

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