Epic Seven

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General Discussion

Does it really deserve a suspension? [11]

So I bought a growth pack and from my understanding you have the option to choose the specific elements of the pack contents while you did get to choose the rune elements, and the catalyst that you need, it didn't give you an option for the penguins. They simply gave one of each penguin element type. I felt that's not what I'm buying it for so I asked Google for a refund. 6 days have passed never heard anything from Google and come this morning my Epic Seven is suspended for "Payment Abuse". Seriously? I filed a complaint to Google, and Google simply stated that they have nothing to do with my suspension and they simply approve refund requests as courtesy. If a certain refund request is not valid why approve it only causing the user to be flagged by the developer as "trying to fraud" and get their account suspended. 

포스트 11

  • images
    2020.02.13 21:22 (UTC+0)

    BESTIn a situation like this I think your first step should be to contact SG first and outline your problem in a ticket, then they should look into it and have it resolved.


    Because there are people who buy in-game items then request refund, and it is considered "payment abuse". For your situation there's no way for SG to know if you did so because of a genuine issue or you were actually abusing the system.


    Right now it's best to reach out to SG via ticket and see if it can be solved.

  • images
    2020.02.13 21:22 (UTC+0)

    In a situation like this I think your first step should be to contact SG first and outline your problem in a ticket, then they should look into it and have it resolved.


    Because there are people who buy in-game items then request refund, and it is considered "payment abuse". For your situation there's no way for SG to know if you did so because of a genuine issue or you were actually abusing the system.


    Right now it's best to reach out to SG via ticket and see if it can be solved.

  • images
    2020.02.13 22:55 (UTC+0)

    HAHAHAHA it's SG, what did you expect would happen?

  • images
    2020.02.13 23:34 (UTC+0)

    You can't buy stuff and keep them and do a chargeback, any game you do that on would get you suspended. Mobile/console/pc it don't matter, you have to contact support first before doing anything like this or else it will be flagged and this will happen. If things like this weren't flagged, what would be stopping anyone from buying everything in a game and doing a chargeback.

    Be careful when you want to ask for a refund in any game, not just this one. 

  • imagesofficial
    2020.02.14 01:39 (UTC+0)

    Heir Razzy415, I'm sorry to hear that your account has been suspended. ಥ_ಥ


    Based on your post, it seems like this is a refund abuse case. Don't worry because it's a temporary suspension and you can still have your account back. Just send a message to our Epic Seven CS Team so that they could inform you about the ban reversal procedure. 

  • images
    2020.02.14 09:08 (UTC+0)

    Why would you even bother asking a bunch of randoms on a general chat board instead of just submitting a ticket?


    You would never get any answers here.

  • images
    2020.02.14 21:19 (UTC+0)

    It's time bro. Be free be f2p. 

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