Terrible Pet System, Lost Pet and No help from Customer Service 
- 2019.11.06 04:14 (UTC+0)
I was lucky enough to get one of those rare pets. The pet I received was a black cat named Cocoa. They first thing I did was to lock it. During the synthesize to get my pet a better skill, I had to unlock the pet. I know for a fact I selected the appearance of Cocoa then I proceeded to select the skill I wanted. I am not sure what happened but I ended up losing my rare pet Cocoa.
Why is there not a way you lock the appearance you want to keep? I thought no big deal since customer service can help me out and verify that I did have a rare pet in their log. Today I was informed that they have confirm that yes I did have a rare pet but guess what? We are sorry that our system ***** but maybe our devs will be it better in the future. Also this is a no reply email so do bother emailing us back. I can see why there are so many complaints.
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