Epic Seven

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Bug Reports

Start up malfunction (maybe it's my phone?) [3]

I have been playing this game for a very long time, in my other phones it never bugged even once. But I bought a new phone recently (a OnePlusone) and on it the app doesn't even start up. 

I press the icon and meet a blackish faded screen that will then return me to my home screen. I tried clearing the cache and data but still ain't enough. Any advice that can help me get back on epic seven?

댓글 3

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    OFFICIALAerin
    2019.10.23 02:04 (UTC+0)

    Hi, Chr0n1c4l! Hmm... We're not very sure what the issue is, but in order to further investigate this issue, we ask you to send the Epic Seven Customer Service Team the 1:1 inquiry regarding this problem. Please include the information about your mobile device and OS information when you send the inquiry. 

  • images
    2019.10.23 05:19 (UTC+0)

    Maybe you could try waiting a while? It does that on my phone too sometimes, bu it eventually loads if I wait. It may just be the will of the Goddess :)

  • images
    2019.10.23 10:50 (UTC+0)

    If it works properly on your other phones and not on your new phone, then obviously, there's something causing it. The problem with android phones is that the OS can be customized and this may cause games or other apps to not work as intended. If it works with others (of the same model) then you might want to hard reset your phone and try again.

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