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Glory Crest was not converted into Conquest point

My Glory crests were about 5560 before receiving the compensation 5800 from the system. But after the announcement of fixing the issue related to converting the Glory Crests. My Glory Crests still in total of 5560+5800 = 11360. I expected the 5560 points should be converted to 1112 conquest points instead.


I bought 4 gears in the Arena shop. Total is 4800 Conquest points + 1600 Glory crests as below. As you can see, I still have 9760 glory crests remaining.


I also attached the screenshot of mailbox log for evidence that I didn't receive any converted Conquest points yet.



Please help to check

My account information:

Server : Asia

IGN : wuNam1406


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