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General News

Arena Season 3 Glory Crest Issue (Added Info) [184]

  • OFFICIAL
  • Dominiel
  • 2019.09.09 11:25 (UTC+0)
  • 조회수 45790


Hello Heirs!
This is GM Dominiel.


I would like to give you an update regarding the Glory Crest Compensation Issue. I will also give you information regarding the steps to take to resolve this issue.


According to our investigation, the issue that caused the Glory Crest to disappear happened to Heirs who received compensation before starting Arena Season 3.


(This issue does not occur if you first enter Arena and begin Season 3 before receiving compensation.)
Therefore, compensation will be recollected and redistributed to Heirs who experienced this issue.
Please take note of the details below.


■ Fix for Glory Crest Compensation issue.
- 5,800 Glory Crests will be redistributed. We will give you more details regarding this via a separate notice.
- 1,160 Conquest Points will be automatically retrieved from the players’ account. If you have less than 1,160 Conquest Points, it will fall into a negative value.


We sincerely apologize for any inconvenience that this issue may have caused you and we will do our best to ensure that there aren’t any further issues.


Thank you.




Hello Heirs,

This is GM Dominiel.


We have confirmed an issue in which the Glory Crests sent out earlier today as compensation disappear from the mailbox.


We are currently investigating this issue, and we plan to redistribute the compensation to Heirs who were unable to properly receive their compensation. We will continue to update you via announcements regarding the schedule for distributing compensation.


We sincerely apologize for any inconvenience that this issue may have caused you and we will do our best to fix this issue as quickly as possible.


Thank you.



댓글 184

  • images
    2019.09.09 11:26 (UTC+0)

    BESTtbh i don't mind. i'm getting tons of free stuff. i'm still very happy about the game ;) tnx sg!

  • images
    2019.09.09 11:27 (UTC+0)

    BEST• Enter bug #3: Server reset comes. Global & EU players now have their conversion triggering upon entering the arena shop. *But*, if they claim the 5.8k glory crests before this trigger, they end up with 1160 conquest points but no glory crests; they can no longer buy out the shop right away which was the intended compensation to even things out. So some players have extra 1160 conquest points but no glory points; some players have their glory point compensation but no extra 1160 conquest points (no word on that atm). (Conversion sends the conquest points to GM tab in mailbox.)

    • Now: Presuming the Global & EU players who spent S2 glory points early in bug #2 will also get their missing conquest points like the Asia & KR players in bug #1. SG needs to address Global & EU players who missed the unknown slate (also bug #2). SG also needs to give the converted 5.8k glory crests to one group, and the lacking 1160 conquest points to another group as compensation (bug #3)

  • images
    2019.09.09 11:27 (UTC+0)

    BEST**Chronological explanation of events:**

    • Upon each server's new day, S3 is supposed to start + everyone gets their S2 glory crests converted 5:1 to conquest points.

    • Enter bug #1: Not all Asia & KR players got their glory crests converted upon server reset. Some got their conquest points. Others didn't and could buy S3 items immediately, but didn't get their conquest points.

    • SG closes shop (https://page.onstove.com/epicseven/global/main/view/3974476?listType=2)

    • SG has maintenance to *try* to fix the issue and gives 1 leif, 500k gold compensation for maintenance (https://page.onstove.com/epicseven/global/main/view/3974476?listType=2)

    [Continued]

  • images
    2019.09.09 11:26 (UTC+0)

    tbh i don't mind. i'm getting tons of free stuff. i'm still very happy about the game ;) tnx sg!

  • images
    2019.09.09 11:27 (UTC+0)

    **Chronological explanation of events:**

    • Upon each server's new day, S3 is supposed to start + everyone gets their S2 glory crests converted 5:1 to conquest points.

    • Enter bug #1: Not all Asia & KR players got their glory crests converted upon server reset. Some got their conquest points. Others didn't and could buy S3 items immediately, but didn't get their conquest points.

    • SG closes shop (https://page.onstove.com/epicseven/global/main/view/3974476?listType=2)

    • SG has maintenance to *try* to fix the issue and gives 1 leif, 500k gold compensation for maintenance (https://page.onstove.com/epicseven/global/main/view/3974476?listType=2)

    [Continued]

    • images
      2019.09.09 11:48 (UTC+0)

      Cloud7050Yes, considering the amount of global player that got the issue and server reset mean alot in this game, thats probably the case


      I have 2 account on global, 2 on asia and 1 on KR, i got the real glory crest on my asia and KR account just fine despite the fact i didnt do anything when i login after the reimbursement news (i already did the pvp and everything earlier tho, because its still the same day), while the one on global, both of them, got none at all because again, i directly go to mail on all account, atleast thats how i see it

    • images
      2019.09.09 11:55 (UTC+0)

      STOVE83882746Alright, so Asia & KR (possibly EU too) may not have bug #3 since they had their S3 shop at the right time and their server already reset when the maintenance hit (maintenance probably triggered conversion for everyone there)?

  • images
    2019.09.09 11:36 (UTC+0)

    I did receive mine, but for some reason they dissappear out of nowhere... 


    • images
      2019.09.09 12:59 (UTC+0)

      I got that problem too.

    • images
      2019.09.09 13:33 (UTC+0)

      me too im about to use it when i relogged in but its gone all of a sudden..hope they fix it

  • images
    2019.09.09 11:38 (UTC+0)

    Thanks for this. I know it must also be frustrating for you guys as Developers. You are suffering from unexpected bugs and trying to offer compensation to make it fair for all, but even the compensation has bugs!


    I am confident you'll compensate us fairly, and I'm excited to buy my new gear. I'm not mad at all and grateful for your attempts. Don't give up! We love you!

  • images
    2019.09.09 11:47 (UTC+0)

    Please SG, it's so frustrating to wake up in the morning and see this not getting received properly... But thank you for addressing it.

  • images
    2019.09.09 11:51 (UTC+0)

    You’re going to redistribute the glory crest again?! But those people had their glory crest converted to conquest points, meaning they had 1160 extra conquest points. I think it’ll only be fair if you redistribute the glory crest to those that do not have their glory crest and give 1160 conquest points as a compensation to those that got their glory crest. 

    • images
      2019.09.09 11:54 (UTC+0)

      How about you make it a choice for us to either get 5800 glory crest or 1160 conquest points?

    • images
      2019.09.09 12:18 (UTC+0)

      STOVE125447207I dont care as long as we get the Glory Crest back. I was about to use the 5800 when I noticed it was all gone out of the blue :/ Then i hit the discord and forums....

  • images
    2019.09.09 11:53 (UTC+0)

    Thanks for looking into this issue. SG you are the best!!!

  • images
    2019.09.09 11:59 (UTC+0)

    i never had Glory Crest and you can always get CP but not GC i need my GC fixed my GC always says 0 and i was always wondering how to get it please SG fixes this thank you 


  • images
    2019.09.09 12:00 (UTC+0)

    My crests are 0, got 5000+ glory crest in mail which i accept, checked into arena for new season, watch cutscene see season results, then curious go to arena shop and see 0 glory, hope this gets fixed.

    • images
      2019.09.09 12:18 (UTC+0)

      Agreed this need to get fixed ASAP!

    • images
      2019.09.09 14:18 (UTC+0)

      Same thing happened to me.  Ended up with nothing.

  • images
    2019.09.09 12:18 (UTC+0)

    My crests are 0, got 5000+ glory crest in mail which i accept, checked into arena for new season, watch cutscene see season results, then curious go to arena shop and see 0 glory, hope this gets fixed

  • images
    2019.09.09 12:18 (UTC+0)

    My crests are 0, got 5000+ glory crest in mail which i accept, checked into arena for new season, watch cutscene see season results, then curious go to arena shop and see 0 glory, hope this gets fixed

  • images
    2019.09.09 12:39 (UTC+0)

    hope you fix this bug soon, nothing is more frustrating than seeing 0 digits on glory crests when you know for sure you picked up the glory crests.

  • images
    2019.09.09 12:51 (UTC+0)

    Thank you! At first I actually thought they were supposed to convert, but after reading that others who had entered the Arena prior to picking them up got to keep the Glory Crests, it became semi-obvious that the game did not consider you to be in Season 3 before you've viewed the opening scene and as such treated the compensation as Season 2 Glory Crests and converted them. Why entering Arena was a requirement to be considered to be in Season 3 is a bit strange in terms of how things must have been coded. You'd think the game would convert Season 2 Glory Crests once, not continuously until you enter Arena battles. But anyways, thanks for looking into the issue and fixing things!

    • images
      2019.09.09 13:18 (UTC+0)

      Actually you had to fight the Arena not just view the cutscene. I entered arena but did not fight and still lost all my Glory Crest :(

  • images
    2019.09.09 13:03 (UTC+0)

    I got my glory crests, but it never applied to my account. Is this an ongoing problem?

  • images
    2019.09.09 13:12 (UTC+0)

    I got the glory crests in the mail, but I still have 0 glory crests in my account...

  • images
    2019.09.09 13:25 (UTC+0)

    My crests disappeared as well x.x

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