Epic Seven

OFFICIALMOBILE턴제 RPG스마일게이트 메가포트

Bug Reports

Xiaomi Redmi Note 7 Aspect ratio issues [3]

  • 124407328
  • 2019.08.02 22:40 (UTC+0)
  • 조회수 996

Hello, I just purchased a Xiaomi Redmi Note 7 phone and was excited to finally play without lag and any other device related problems, but I noticed there is some display issues when playing the game and it looks like the app doesn't support my phones resolution. I was wondering if it would be possible to address this sometime in the future? 

댓글 3

  • images
    OFFICIALAerin
    2019.08.03 01:10 (UTC+0)

    Hello, Slavar! We're so sorry that you had to experience this issue, and we apologize for any inconveniences this may have caused you. We will forward this to our developers in order to further investigate the ratio of the game and the devices that have errors. Please understand that it might take some time for the developers to implement any changes in the game. Thank you for your support, and we will update you in case we alter the game's ratio or find ways to fix this problem. Thank you! 

  • images
    2019.11.21 10:39 (UTC+0)

    hey. I just wanna share. I have the same problem as you, using the same phone. just found out that if I turn off and on screen while on the title of epic 7 before tapping, it will fix the issue.(the cut image of title screen is still there when blacking out after tapping, but it works fine in game), you gotta do it every time. don't know if it will work for you. goodluck

  • images
    2020.04.04 01:00 (UTC+0)

    Yohkun Thanks it actually worked idk why i but it does ***** that it cant just load like that on its own though.

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