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Message from the CEO of Smilegate Megaport [517]

  • OFFICIAL
  • Dominiel
  • 2019.07.19 08:28 (UTC+0)
  • 조회수 59947


Hello,

This is the Epic Seven team.

First of all, please let us apologize for the delay in translation. We have summarized the key points in the post which was uploaded on the Korean STOVE forum below.

Please know that we will do our best to prevent this from occurring again in the future.

For your convenience, please see below for a summarized version of the Korean Post that was uploaded earlier.

Hero Summon System Improvements
- Improvements have been made so that Moonlight summons will be placed in the regular summoning pool.
- Improvements will be made to the summoning system so that a ceiling will be implemented.

Hero Balance Improvements
- Moonlight Heroes will be balanced.
- Heroes that have been balanced will have all materials returned to players and players will be given a moonlight hero selector.

Please note we will also review compensation in regards to previous Moonlight summons that were conducted as well as for previous Mystic Summons which were conducted.

Additional details for the information above will be provided by the end of July and will be announced through a separate notice.


댓글 517

  • images
    2019.07.19 08:33 (UTC+0)

    BESTPlease consider not listening to Koreans.  Thanks

  • images
    2019.07.19 08:34 (UTC+0)

    BESTThank you for listening to the community, I'm really optimistic that these changes will be a step in the right direction. I've been playing the game since day 1 and love every moment of it. I have yet to get an ML5* but making them more accessible for the whole community hopefully create a more balanced pvp environment. Also I'm really happy that you are considering a compensation for those who've done countless mystic and moonlight pulls, I have faith in the team. 


    However my only concern is that this way moonlight heroes (especially 5* ones) may lose their rare value. In my opinion you shouldn't remove the moonlight summons but make them cost 3 or 4 gold transmit stones and have a pity ceiling marked at 30 or 40 total summons to get a guaranteed ML 5*. This way there's something to work towards to and the units won't be devalued that much if you just remove the entire system that has been place for almost a year now.

  • images
    2019.07.19 08:32 (UTC+0)

    BESTYikes, not a fan of the ML pool in regular summoning pool... I guess it's easier to get units now but it just feels wrong lol

  • images
    2019.07.19 08:31 (UTC+0)

    Thank you for these changes 

    sincerely The Korean Jesus

  • images
    2019.07.19 08:32 (UTC+0)

    Yikes, not a fan of the ML pool in regular summoning pool... I guess it's easier to get units now but it just feels wrong lol

  • images
    2019.07.19 08:33 (UTC+0)

    Uhh... The Korean post gave much more info, please make sure that the posts are 1:1. We don't need a summary, we need the full post translated.


    "Improvements will be made to the summoning system so that a ceiling will be implemented." - You've never used this language before to describe something, so I have literally no idea what it means? Please clarify.


    Does this mean there's a pity meter on all banners? A targeted summon system? A selector after a certain amount of summons? What is this ceiling.



    Also, I don't think it's wise to add all ml summons to the regular pool. You should just add the 3-stars and make 4-star and 5-star ml units stay in moonlight summons, but add that retroactive pity meter you spoke of (like being given a selector for ml 4-star if you "redeem" 15 ml summons, and being given a selector for a 5-star ml unit if you "redeem" 25 ml summons).

  • images
    2019.07.19 08:33 (UTC+0)

    Please consider not listening to Koreans.  Thanks

    • imagesofficial
      작성자 2019.07.19 16:05 (UTC+0)

      Hello Heir.  We understand the frustration that our players may feel regarding issues that have come up in the community recently. Foremost, we would like to apologize for any inconvenience that we have caused our Heirs. We would like to reiterate that we view all of our players as one and our main purpose is to ensure that we provide all of our heirs with the best gaming experience.

  • images
    2019.07.19 08:34 (UTC+0)

    im at 1530 bookmarks with no 5 star hero. Will i be compensated with 5 star hero tickets? And I think ML units shud have been nerfed down and halve the requirements to get a ml summon. I dont like this ml units into regular pool. I believe players who have summoned over 605 with no 5 star shud be compensated with free 5 star hero ticket they have the stats on this, everything is recoreded into our accounts to make sure its legit. Compensate the players who have extremely bad luck like myself with this. 

    • imagesofficial
      작성자 2019.07.19 16:03 (UTC+0)

      Hello Heir. Thank you for your feedback and suggestions regarding this issue. We will forward them to our developers. 

  • images
    2019.07.19 08:34 (UTC+0)

    Thank you for listening to the community, I'm really optimistic that these changes will be a step in the right direction. I've been playing the game since day 1 and love every moment of it. I have yet to get an ML5* but making them more accessible for the whole community hopefully create a more balanced pvp environment. Also I'm really happy that you are considering a compensation for those who've done countless mystic and moonlight pulls, I have faith in the team. 


    However my only concern is that this way moonlight heroes (especially 5* ones) may lose their rare value. In my opinion you shouldn't remove the moonlight summons but make them cost 3 or 4 gold transmit stones and have a pity ceiling marked at 30 or 40 total summons to get a guaranteed ML 5*. This way there's something to work towards to and the units won't be devalued that much if you just remove the entire system that has been place for almost a year now.

    • ic-caution

      작성자에 의해 삭제된 댓글입니다.

    • imagesofficial
      작성자 2019.07.19 16:01 (UTC+0)

      Hello Heir. Thank you for taking the time to send us feedback regarding this issue. We greatly value the opinions and suggestions of all our heirs. We have heard your suggestions regarding reducing the cost of moonlight summons and changes to the moonlight summons. We are currently collecting all the feedback that our players have and will forward them to our developers and other appropriate departments. 

  • images
    2019.07.19 08:35 (UTC+0)

    Dont do that! Just give us more ways to get ML Summons but adding them to Normal Summons will have like no effect at all....People will still have bad luck on drops either way and the hate will still be there.

    Figure put an way where we can just get more ways to get to ML Summons (whales would still whale either way)

    • imagesofficial
      작성자 2019.07.19 15:57 (UTC+0)

      Hello @ITAstallion. Foremost we would like to thank you for your feedback regarding this issue. We will send your feedback on this issue to the appropriate departments.

  • images
    2019.07.19 08:36 (UTC+0)

    Community : please fix the roof it's leaking.

    Dev : Destroy the house and build a new one.

    Community : surprise pikachu face.

  • images
    2019.07.19 08:37 (UTC+0)

    This is such an overreaction to the toxic whiny community in S. Korea. All you needed to do was change the rates for the ML system and remove mystic summons.

  • images
    2019.07.19 08:39 (UTC+0)

    I'm more than fine with this change. Is it great for new players? Yes. Bad for older players? Well, that comes down if you've WHALED or IF you played since the beginning and never got a ML 5*. So how about we give them a chance and see where this goes. If they are true to their word, if there is an issue they should listen to us when THAT issue arises. So cut them a break and lets see where this goes.

    • imagesofficial
      작성자 2019.07.19 15:55 (UTC+0)

      Hello

      @SinEater11

      We appreciate all the feedback that you have sent us. We are currently monitoring our global communities and we are forwarding your feedback on this issue to our developers for their consideration. Please note that we will fully review all aspects before we make any content changes or improvements.

  • images
    2019.07.19 08:39 (UTC+0)

    Doesn’t ceiling normal summon turn this game into saving and whaling instead of gacha. I mean it just ... 


    Sure Tamarine banner will made huge profit.

  • images
    2019.07.19 08:39 (UTC+0)

    youve gotta be kidding me SG! What the hell is this!! ??? 

  • images
    2019.07.19 08:40 (UTC+0)

    please let me recall my ML Sez as well and not just give the option to OP ml nat 5s

  • images
    2019.07.19 08:40 (UTC+0)

    smilegate/supercreative, before going through with these changes, i suggest you guys to hold a global survey or at least reconsider about it. These mentioned changes seemed to be too rushed in your part, and it might not reflect what the global audience actually want. Removing ml summons altogether is honestly something that is over drastic in my opinion, hopefully this does not ever go through

    • imagesofficial
      작성자 2019.07.19 15:46 (UTC+0)

      Hello Heir. We are currently looking at the global communities and collecting feedback that our global players have concerning this issue. We will forward this feedback to our developers for their consideration.

  • images
    2019.07.19 08:43 (UTC+0)

    What makes ML units superior is that you need 6 gold transmit stones
    It takes 600 bookmarks to get 6 gold transmit stones
    If we only go with daily log in. It takes one complete month to get 6 gold transmit stones

    So don't nerf them or don't put them in regular summoning pull. Well I am not the lucky one in ML summon either. But it just feels wrong

    • imagesofficial
      작성자 2019.07.19 15:45 (UTC+0)

      Hello Heir. We understand that you may feel that these changes may reduce the superiority of ML summons. We have heard your concerns regarding this issue and we will forward them to our developers and other appropriate departments.

  • images
    2019.07.19 08:43 (UTC+0)

    All you need to do is remove mystic summons and change rates of ml summon, but then you gone ahead and destroy the gacha system because of the toxicity of the minority, smh

    • imagesofficial
      작성자 2019.07.19 17:44 (UTC+0)

      Hello Heir,
      We certainly understand your concerns in regards to the most recent changes proposed. Rest assured, however, that we are very open to hearing our entire community in regards to this announcement. We are gathering as much feedback as possible and will direct them to our Devs. We're aiming to keep providing the best service possible for Epic Seven fans. Thank you for reaching out and voicing your concerns.

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