Then they shouldn’t ban people in first place bad communication I have to say 

I want play on other server, should I buy another phone? Please answer thx

Automatism is a double edged sword. Most people ofc know this bans were not made by hand, but by automatism. I'm affected by this problem as well. I'm angry, yes, but I do understand those kind of things are the price for the game not beeing overrun by hacker and scamer. I hope it won't take too long until we can log in again. And just don't forget to consider those kind of things when you decide on a compensation/reward that does not need any minimum playtime. Thank you for your hard work

I think they need to communicate with players first before having this notice its a bit shocking to players especially some are just new players. For that reset, I think they need "reset limiter" like 10-20 resets so that they will be alert OR resetting after an hour or 2. 

We all know this is because people have been making accounts to sell while they could get the extras from the 5 star tickets offered a couple of days back. All those people in the comments made it very clear that is what they would be doing.

I also got affected by this ban, rerolling for EU last night.

This is good feedback.  Thanks e7

Ok, one thing for sure, they communicate better. The conference did help. I'm hopeful for the future of this game again

Good job :3 *claps*

im agreed with SG for this, people keep making new id, and reroll for sell somehow... The one who complaining perhap reroller and selling id... now get free 5* ticket so many people making new id and reroll to get tamarine,luluca,krau or any famous hero... good job SG

They should not give two extra 5* star hero tickets for the new players in the first place.
I mean, this will attract more new players to play, but the others will just reroll for decent heroes and sell the accounts to someone who needs. This is not a good move from SG. I think it will be better if they just focus on not losing their current players. Giving two extra 5* tickets for the one who has reached rank lvl 30 for example (like the previous one).

Since the compensation, people start rerolling, SG banned player who exploited this. THAT also applies to the old player who really wants to reroll for fun. Now, it's not surprising that they are slowly quitting the game.

Restricting this way is pure. Yes, this is much easier to do but Players first!! Restricting accounts with the same ip is no way to stop account selling. Think carfully before doing anything rash. You already lost the korean community and many people in global don't trust you guys(me2). Sending out those free 5* may have calmed down the easily influenced but changed nothing about the state of the game. Keep on working like this and the game will be dead in nl more than a year. 

Don't forget      We are first of all Players not Payers. 

Something that bothered me this whole time is that the game is not rewarding in any way. You HAVE to clear for example automaton 100% to get the ml summon! Yeah it's supposed to be challenging but the only people who gain are the ones that already cleared all content! Lets say you get the the ml summon between floor 80 to 90. Then more people have the chance to get the reward. What i want to say is the ceiling for the rewards that matter is set way to high

How about limiting the compensation reward to accounts that were created before the start date of the compensation period like most developers/publishers do for their online games?

Epic Seven is a great game, but going down because of terrible operating. This incident shows that they don't know it's better to guide than restrict, they don't know allowing Laissez-Faire when it's legal, they don't know account trading is win-win for player and for the game, they don't know how bad it feels when you can't draw a single decent healer playing for 8 months and still using Aither.

In short, I strongly support account trading and farming, esp. starting account for new players. You can use VPN/Tor to change your IP address.

My account still banned. And i heard many people got unbanned by now.

"Accounts which use the “reset” function will not be subject to these restrictions"

According to this statement anyone that used that option should not have been banned right ? In this case, why was our account banned when using the intended game feature ?

Because of this bad automated ban mechanism we have lost game time and the chance of getting the desired characters from the rewards on the new servers. In addition, how high are the chances of us getting kicked from the guilds and losing the progress recorded on Global, for example, if we got banned because we re-rolled on Europe ? 

Correction, my account got unbanned and the progress was kept on the main server.