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General News

[Issues] Notice for the Special Mystic Summon Discount Period Discrepancy [2]



Hello Heirs. This is GM Dominiel.

 

We have confirmed an issue where the ongoing Special Mystic Summon Discount Event, which was intended to run for 2 weeks starting from 4/2 (Thu) with a total of 200 discount uses, was incorrectly applied with only a 1-week duration.

 

To address this issue, follow-up measures will be taken as follows. Please see below for more details.

 

■ Notice Regarding Follow-up Measures for the Special Mystic Summon Discount Period Discrepancy

1. Details

Before

After

Period

Summon Discount Limit

Period

Summon Discount Limit

4/9 (Thu) 03:00 -

4/23 (Thu) 02:59 UTC

200 Times

[Phase 1]

4/9 (Thu) 03:00 -

4/16 (Thu) 02:59 UTC

200 Times

[Phase 2]

4/16 (Thu) 03:00 -

4/23 (Thu) 02:59 UTC

200 Times

On 4/16 (Thu) 03:00 UTC, the discount limit will be reset to 200. Any unused discount counts will not be carried.

 

Refund Notice for Heirs Exceeding 200 Summon during Phase 1 of the Special Mystic Summon Discount Event

1. Details: We will refund Mystic Medals to Heirs who continued to perform Mystic Summons after consuming all 200 discount counts during the Phase 1 period. The refund will cover the portion where the discount was not applied.

2. Eligibility: Heirs who performed additional Mystic Summons after consuming all 200 discount counts during Phase 1.

3. Refund Amount: Mystic Medals will be refunded based on the count of summons performed without the discount, up to the remaining limit allowed for Phase 2.

 e.g.

Phase 1 Summon Count

Phase 2 Summon Count

Eligible Refund Count of Mystic Medals

Total Mystic Medals Refunded

300 Times

250 Times

0 Times

0

300 Times

150 Times

50 Times

1000

200 Times

150 Times

0 Times

0

The refund for Heirs who exceeded the 200-count limit during the Phase 1 period is scheduled to be processed on 4/30 (Thu).

(Added on 4/27 09:05) The Mystic Medals for those eligible for excess refunds were distributed on 4/27 (Mon) at 09:00 UTC.

 

We will do our utmost to provide a more accurate and reliable service.

 

Thank you.




Reply 2
Notification has been disabled.

Tengo el mismo error 400 en la aplicación de celular y en el cliente de Stove en pc no puedo loguearme en mi cuenta. Dice "A network error has ocurred. Please check your network connection and try again".

¿Alguien más tiene problemas para iniciar sesión? Mi error de 400

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