8/2(Sat) Known Issues

Hello, Heirs.

This is GM Dominiel.

The following issue has been discovered on 8/2(Sat).

1. An issue where some Season Frame rewards were not distributed

→ We are currently looking into the cause of this issue and working on a fix.

→ Unsent frame rewards will be granted based on the season rankings.

→ The distribution schedule will be announced in a future update to this notice.

→ We will do our best to resolve this issue as soon as possible.

We apologize for any inconvenience these issues may have caused.

We will continue to inform our Heirs regarding these issues via this notice.

Thank you.

Reply 17

Thanks for staying vigilant on newer issues

I keep getting this error from the PC client ever since the update. I can't seem to get in.

I can't seem to login when I start the game, at first it tells me to delete the cache but that didn't work I even uninstlled the game(multiple times) but nothing and now my phone tells me to wait for the next update for it cannyou help me

I cant login from PC client and android emulators. It started 28 july and still not fixed problem.

If you’re having this issue on both the Stove client and other Android emulators, the problem is likely on your end. Try resetting your Wi-Fi, changing your DNS settings, adjusting your firewall, and if none of that works, try using a VPN.

XarahxVPN works for me, but I don't get why this issue started in the first place, when everything was good in July.

AxyseIt’s hard to say, one small problem could cause it and go by undetected. Try updating your LAN or Wi-Fi drivers and consider resetting your internet connection.

I factory reset my phone and then tried to install the game and download the files but I can't get in to my account it's keep crashing,if any one knows please help,I'm trying for the last 2 days