커뮤니티 게시판 글상세

Whenever I try to install the game, I get a windows error detailing it failed to start because the side-by-side configuration is incorrect. It first refers to a log tracing tool for more details, but it doesn't display where to get the logs.

Afterwards, the STOVE app displays its in-app error code and refers to different assistance alternatives.

The first option, checking the FAQ, yields no results. The whole FAQ page is empty of articles and, obviously, contains no entry for error CL-9016

The second option, Troubleshoot and Find Solutions, redirects quickly to an error page.

The third options offers a form to send details of how the error occured. I filled the data and sent it the first time it happened to me about 4 days ago.

The recommended fix for this issue is reinstalling the Visual Studio 2022 x64 Redist, tried both repairing and uninstalling then reinstalling the Redist, didn't work. Also attempted the same with a previous Redist (2015 version) and got the same result. Also attempted to reinstall STOVE launcher and the game in a different drive (SSD for both installs) and same result.

Details:

• OS is Windows 10 Pro 64-bit
• CPU is AMD Ryzen 5 3600
• Graphics card is ATI AMD Radeon RX 5600 XT
• Login is via Google account
• Browser used for Login and FAQ is Firefox 132.0.2
• Browser used for Troubleshoot and find solutions page is Microsoft Edge 131.0.2903.51