Epic 7 is a great game.But you guys need to help people want to play it and make it easier to build heroes.I get that the game is 6 years old and honestly, it's starting to show it's age with these mechanics.
It's one thing to get a character and then there's the whole frustrating experience of building them.

Building characters should be fun. Not frustrating.It doesn't even feel like a chore or something to grind out it's just annoying.
For starters. Unequip cost is honestly stpd and shouldn't exist. It's like penalising players for trying out different builds and moving gear around on their heroes, which is like... The second biggest part of the game minus actually playing the battles.

Also, speaking of gear... Wow. Something with that much RNG should not be costing so much time. Charms are so incredibly hard to get and yet you can totally waste them unintentionally.

You farm gear, which isn't very easy in itself and when you finally get your hand on a good one and finally get enough charms to build the gear, there's the rng of wether or not it rolls into the right stat THEN the rng of wether it rolls highly or lowly.I mean, come tf on. The Gear experience is the reason everyone I know that quit E7 quit it.

Then there's charms. Oh god what a stpd mechanic. Every other game that had a system similar to the charms system has done away with it.Even summoner's war and Raid SL.Why? Cos it's useless and annoying that's why.Honestly, it's like you guys don't play this game. And IG the thought process is... Well, if these E7WC players and Big YouTubers can live with it, then it should be that big a problem or something. Idk. 3 suggestions for charms that I feel might be good:

1. Remove them. Gold cost should be the same btw.

2. Make it so there's just 3 types of Charms, Lesser, greater, epic. No more segregation, no more weapon charms, ring charms, accessory charm etc.

3. Add a way to farm it. And I mean farm it easily and quickly that it becomes a non-issue.

JUST MAKE HEROES EASIER TO USE GUYS.Seriously, everyone plays this game cos they like the heroes, the lore and PvP elements, but most new players can't play most of the heroes they get before losing interest, they cant experience the lore cos they can't build heroes, they cant do the pvp for the same reason.
Here's a rather drastic and probably extreme way, but I feel these changes would shake the whole community positively and stir up interest from new people, maybe you guys should do a survey to see.
-Charms are re-worked. {Or removed}-Awakening only costs runes.-skill enhance only costs molas and coins.-lvl up and promotion stays the same.
Yes no catalysts.

I don't feel like this will hurt the game in any way, cos a lot of games literally have it like this, so there's a clear, not frustrating path to building heroes and so, everybody knows which content to farm for which resource.

Anyways just my two cents.I still play and still love the game anyway, I just wished it'd be easier to recommend.