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General News

[Known Issue] 11/28 (Thu) Known Issues Notice [42]

  • OFFICIAL
  • Dominiel
  • 2019.11.28 08:33 (UTC+0)
  • 조회수 10352

Hello Heirs,
This is GM Dominiel

On 11/28 (Thu), the following issue was discovered in the game.
Please see below for more detailed information.


1. An issue has been discovered where certain content cannot be accessed as intended. 

→ Please close the program and reconnect to Epic Seven to see if this solves the issue.

→ We are currently looking into this issue and we plan to fix it as soon as possible.

→ An issue has been discovered where, if a player skips the new Hero introduction video, they will be unable to access certain content as intended, such as the Arena.
The new Hero introduction video has been temporarily suspended.

We apologize for any inconvenience that this issue may have caused our players.

Additionally, we will provide details regarding compensation in a separate notice at a later time.

→ This issue has been fixed with the 11/29(Fri) Patch.


2. An issue has been discovered where players on the Global Server where the World Boss time is being displayed incorrectly.
→ Currently the time left for the World Boss is displaying incorrect information.
→ After the timer on the screen has run down, the correct information will display.

→ We are currently looking into this issue and we plan to fix it as soon as possible.
→ This issue has been fixed with the 11/29(Fri) Patch.


3. An issue has been discovered where, during the Guild Battle preparation screen, players are able to

place 4 Heroes.
→ Despite being able to select 4 Heroes for battle, only 3 Heroes will participate.
→ We have identified the cause for this issue and we plan to fix it as soon as possible.
→ This issue has been fixed with the 11/29(Fri) Patch.

4. An issue has been discovered where, after starting Arena Honor Season, Glory Crests were not reset.
 This issue has affected fewer than 5 players on the Korea server.
 The number of occurrences on other servers is being investigated and we will correct this issue for those were have been affected.
 We apologize for any confusion that this issue may have caused our players.
 Additional information will be provided via separate notice.

We will continue to update you all on this issue by updating this announcement and we will do our best to provide better service for all our Heirs in the future.


Thank you

댓글 42

  • images
    2019.11.28 11:35 (UTC+0)

    BESTCan you add this new system into the issues? Thanks

  • images
    2019.11.28 12:03 (UTC+0)

    BESTHelloWorld811It seems they accidentally sent us a pile of dogshit instead of the promised new gear system that would ease up on the super grindy gearing. Honest mistake I'm sure.

  • images
    2019.11.28 15:44 (UTC+0)

    BESTWhy are you even shoving hero videos in peoples faces in the first place? That's something that should be placed in the summon window as part of that heroes banner.

  • images
    2019.11.28 08:35 (UTC+0)

    reseting game fix'd this issue for me. lost 2 arena flag's thou

    • imagesofficial
      2019.11.28 08:38 (UTC+0)

      Hello, kinYcxbo! We're so happy to hear that the issue has been fixed after you reset the game. However if there is any similar issues in the future, please send the customer service a 1:1 inquiry or report the issue on STOVE so that we can further assist you. 

  • images
    2019.11.28 08:40 (UTC+0)

    Bought galaxys from huche and did not receive any.

    • images
      2019.11.28 08:52 (UTC+0)

      AerinThere are, but I haven't bought them myself. Way too expensive for a single Galaxy Bookmark.


    • imagesofficial
      2019.11.28 08:54 (UTC+0)

      Hello, Sinabawjuan! If you purchased something but didn't receive it, please submit an inquiry to Epic Seven Customer Service Team so that they can further assist you with this issue! We apologize for causing inconvenience. 

  • images
    2019.11.28 08:55 (UTC+0)

    Arena is bugged I tried to attack 3 times now and it just stays with my teams and no enemy team on screen hope you get me those points back at least...

  • images
    2019.11.28 08:56 (UTC+0)

    Arena bug dev. go into a few and its bugged like this. only way is to yield

  • images
    2019.11.28 09:10 (UTC+0)

    Sad the bellona side story is one i never did but it was fun lol

  • images
    2019.11.28 09:21 (UTC+0)

    You release another bellona side story in the game and then remove it, all the energy I used are gone is It possible for me to get back the energy? 

    • images
      2019.11.28 14:57 (UTC+0)

      It was accidentally released for us. It was only meant for the Japan server.

  • images
    2019.11.28 09:21 (UTC+0)

    Thanks for the update. 

    On an unrelated note, please reconsider re-doing the lines for Elena's English VA before her banner release. It's the first English VA that I really hated hearing. Really irritating voice and lacks enthusiasm.  

  • images
    2019.11.28 09:25 (UTC+0)

    What about the players who briefly had access to next weeks Side Story, completed it and got various goods before you removed it? Are you going to keep their progression when you enable it again next week, or are they going to get extra benefits over those who missed out?

  • images
    2019.11.28 09:28 (UTC+0)

    compensate with bellona banner and side story rerun


  • images
    2019.11.28 09:30 (UTC+0)

    Arean issue. Restarted the game but dare not try again. Giving free points to others

  • images
    2019.11.28 09:45 (UTC+0)

    Compensation free 5 star unit?

  • images
    2019.11.28 10:11 (UTC+0)

    There's an issue when trying to do quests.. I can't more my units, even putting them on auto they won't move. This is on all 3 servers euw global and asia for all my accounts. Is there a way I can fix this?

  • images
    2019.11.28 10:22 (UTC+0)

    there seem to be a bug after updating and enter the game 1st time , i test on ios and andriod 2 of my account cannot move /screen freeze after entering an world stage plz look iunto it

  • images
    2019.11.28 10:48 (UTC+0)

    bruh wheres the rename ticket?

  • images
    2019.11.28 11:35 (UTC+0)

    Can you add this new system into the issues? Thanks

    • 2019.11.28 18:17 (UTC+0)

      Nope, pretty sure this is exactly how they want it. You have to upgrade those boots to like +12 each, only to roll for main stat of your choice while substates will be random. Also you have to make sure all of your gear are of speed type if you want to only get speed type gear or else don't comes in to play and you will end up with one of the types that was used in the infusion that you didn't want, like speed with main stat but effective resist type shoes because you used that as an infusion material. This is dog poo as you suggested. Marry early Christmas, you have been a very naughty person.

    • images
      2019.11.28 18:19 (UTC+0)

      Sadly bro, its working as intended.. you need to +15 most of the equipment your sacrificing for it to get to epic craft result..


      Thus this system is nothing more than a gold sink because you'll still have a chance to get flat substats on the output..

  • images
    2019.11.28 12:06 (UTC+0)

    everyone got arena bug , just relog stove in game

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