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General News

[GM Note] Bottle of Knowledge Purchase Error Notice [25]

  • OFFICIAL
  • Dominiel
  • 2019.11.22 09:00 (UTC+0)
  • 조회수 9696

Hello Heirs,
This is GM Dominiel!

First, we would like to apologize for any inconvenience that this issue may have caused our players.


From 11/20 (Wed) 18:00 to 11/21 (Thu) 02:59 UTC, after the Powder of Knowledge shop was refreshed, some players were able to purchase 1 additional Bottle of Knowledge.

We wanted to correct this issue as soon as it was discovered, however, the amount of time it took to check the data was longer than originally expected, and for that, we apologize and ask for your understanding.

Currently, discussions are being held to identify all records of additional purchases for the Bottle of Knowledge as well as a follow-up plan. As soon as a plan has been decided upon, we will inform our Heirs about what will occur next through a separate notice.


Once again, we would like to apologize for any inconvenience that this may have caused our players.

We promise to give our best effort in order to provide even better service for all of our Heirs.

Thank you.

댓글 25

  • images
    2019.11.22 09:08 (UTC+0)

    BESTIts not like they got it for free they paid for it i don't understand why you wanna punish people for your mistakes, smilegate you mess up so much we can't even count on you to do a good job anymore instead of focusing on such matter you should really focus on important things that we been asking you about for a year like fixing the stamina system raise the cap and make leafs fills up the full bar, oh and your pet system it's so bad you totally forgotten the important thing is to let us auto without paying currency, plus it doesn't work in tower, it's not a real auto function you built this system to make people spend more gold and skystones your auto function is not free, you care more about us spending money more than what we ask of you and things we really need.

  • images
    2019.11.22 11:05 (UTC+0)

    BESTShould be an easy fix honestly. Just allow an extra bottle(s) to be purchased this cycle for everyone, and move on to fix more important issues, like balance, the pet system, or the energy/gold problem.

  • images
    2019.11.22 10:27 (UTC+0)

    BESTI get this is important  to you but a lot of players want Diene's event and banner rerun so can we please have it?

  • images
    2019.11.22 09:05 (UTC+0)

    Well, since it was your mistake, how about letting those who bought it have it? You've been messing up the game enough so at least let them have this small treat. 

  • images
    2019.11.22 09:08 (UTC+0)

    Its not like they got it for free they paid for it i don't understand why you wanna punish people for your mistakes, smilegate you mess up so much we can't even count on you to do a good job anymore instead of focusing on such matter you should really focus on important things that we been asking you about for a year like fixing the stamina system raise the cap and make leafs fills up the full bar, oh and your pet system it's so bad you totally forgotten the important thing is to let us auto without paying currency, plus it doesn't work in tower, it's not a real auto function you built this system to make people spend more gold and skystones your auto function is not free, you care more about us spending money more than what we ask of you and things we really need.

    • images
      2019.11.24 18:34 (UTC+0)

      STOVE131093258I agree with you.. it's not like they re no way we can get extra stamina at first . 

      Conquest shop => 120 stamina 

      Friend shop =>40 stamina 

      Mini event => from now min 100 stamina or plus 

      The daily gift for stamina => 100 stamina 

      Monthly pass => 70 stamina 

      Lief is at discretion of sg if they want or not change it 

      Even that they re ppl will complain on that and they re never happy.. 

      The only thing I agree with the original post is the pet system is rotten and it's lame they put a currency just to let your pet to auto pick the chest.

    • images
      2019.11.25 12:59 (UTC+0)

      None of this could change and you'd still play the game. Also, this game brings in money so of course they care more about people spending money on it. If you don't like the game then don't play it.

  • ic-caution

    작성자에 의해 삭제된 댓글입니다.

  • images
    2019.11.22 09:25 (UTC+0)

    Hope u guys wont punish people for ur mistake

  • images
    2019.11.22 10:27 (UTC+0)

    I get this is important  to you but a lot of players want Diene's event and banner rerun so can we please have it?

  • images
    2019.11.22 11:05 (UTC+0)

    Should be an easy fix honestly. Just allow an extra bottle(s) to be purchased this cycle for everyone, and move on to fix more important issues, like balance, the pet system, or the energy/gold problem.

  • images
    2019.11.22 14:52 (UTC+0)

    I didn’t take advantage off this cuz I only had enough for one abyssal crown, but you guys need to let it go. There are other more important matters you guys need to address, such as kise S1 bug, pet system, abyss crashes, etc.

    • images
      2019.11.24 10:20 (UTC+0)

      no

  • images
    2019.11.22 21:14 (UTC+0)

    I’ve played other gachas where the devs have taken back purchased items over an error like this. It left a pretty bad impression on the players. Please don’t fall into that trap.

    • images
      2019.11.23 19:40 (UTC+0)

      Yeah like TAC with 5000 gems 

  • images
    2019.11.23 06:02 (UTC+0)

    Nerf corvus. Tired of this bs

    • images
      2019.11.23 11:26 (UTC+0)

      They already did. But you still have to counter him with proper strategy

  • images
    2019.11.24 04:20 (UTC+0)

    it's your mistake SG, so leave as is since people paid for that bottle

  • images
    2019.11.24 07:42 (UTC+0)

    New epic pass please. ; _ ;

  • images
    2019.11.24 08:48 (UTC+0)

    Thanks for addressing this matter. Hopefully your team will find a reasonable way to handle this matter. Honestly, letting those that got the chance to make the purchase should keep what they saved up for to purchase. Just knowing it's a technical issue to work out, and addressing the matter now, sounds good enough to me. 

  • images
    2019.11.24 18:05 (UTC+0)

    You kinda can take the bottles away at this point. I think the best way to handle it is to give an extra bottle out to those who didn't buy it and refund the powder to those who did. On a similar note, have you noticed that this is NOT summoner's war? Please allow us to build units so that we can actually continue to pull more of them. Most of us stick around because we love the games visual design and overall feel and there's nothing else that comes close in that aspect. However, your competitors continually release new gacha games with better features including the ability to actually get gear at a reasonable pace and therefore it's only a matter of time.

  • images
    2019.11.24 22:46 (UTC+0)

    This is your guys fault not players. Its not a cheat or an exploit that multiple players can do. So why do player's get punished becuase your bug when doing patches. 

  • images
    2019.11.25 07:45 (UTC+0)

    I your guys fault you cant make a game correctly. Stop punshing players becuase your bugs make thru when you do patches. We do nothing wrong. Since this is your mistake you need to give everyone a free power of knowledge.

  • images
    2019.11.25 07:49 (UTC+0)

    If your going to make a post about a problem you found. Say your sorry and becuase other playera got a free extra bottle then insted of punahing players for your mistake, you need to reward the everyone that didnt get one. Going thru thousounds of logins and purchases to refound a bug that you put in the game is a waste of time and money. Save yoir game before you fix bugs. Dumb f u c k s smilegate

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