Epic Seven

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Game Maintenance

[GM Note] 11/07 (Thu) Maintenance Extension Details [23]

  • OFFICIAL
  • Dominiel
  • 2019.11.07 07:59 (UTC+0)
  • 조회수 6659

Hello Heirs,

This is GM Dominiel.


We are extremely sorry to our Heirs for the extended maintenance time that you have experienced. 


During the course of the maintenance, an issue was discovered.

We tried to complete the maintenance within the timeframe that was originally given, but we unfortunately had to extend the maintenance time so that we could provide our players with a more stable service.


Again, we apologize to all of our Heirs for the increased extension time and we will provide the following compensation.

 11/07 (Thu) Maintenance Extension Details

Type

Compensation

Compensation if maintenance ends by 10:00 UTC

Leif x8 + Gold x1,000,000 + Covenant Bookmarks x20

Compensation if maintenance ends after 10:00 UTC

To be determined


Once again, we would like to apologize for any inconvenience that this issue may have caused.

We will do our best to complete the maintenance within the stated time. 


Thank you. 


댓글 23

  • images
    2019.11.07 08:06 (UTC+0)

    BESTCompensation mystic medals for those who has busy schedule before maintenance and unable to participates gw during extended maintenance till server resets.

  • images
    2019.11.07 08:20 (UTC+0)

    BESTimagine people would educate themselves first before opening their mouth. Maybe they'd know maintenance was changed because it used to be set during ungodly hours for the development team.

  • images
    2019.11.07 08:03 (UTC+0)

    BESTimagine a maintenance that's not continuously pushed back, with trash hours to start off with..

  • images
    2019.11.07 08:03 (UTC+0)

    What about compensation for not being able to complete GW due to the poor maintenance schedule?

    • images
      2019.11.07 08:20 (UTC+0)

      STOVE92537799Fun fact Asia consist of many whales especially Chinese one.


      And you can easily compare how many player in Master & Challenger between Asia & Global, the one rank which consist many player than the rest.


      Plus only Global got this maintenance on GW day, the other 3 not.

      So, Basic math. Did 3 servers player lose to just 1 server? Nope.


      Btw, pretty sure China is the biggest country in the world and that one country is in Asia...

    • images
      2019.11.07 08:22 (UTC+0)

      STOVE92537799Oops forgot that global doesn’t have any other better gacha game apart from Epic7. 

  • images
    2019.11.07 08:03 (UTC+0)

    np continue with the good work o / 

    none of us want a buggy game either 

  • images
    2019.11.07 08:03 (UTC+0)

    Maintenance doesn't belong on a guild war day ESPECIALLY not at the end of the day when many players get regularly locked out of making attacks due to constant and consistent maintenance extensions. At the very least you should put it back where it was!

    • images
      2019.11.07 08:24 (UTC+0)

      ok. they can move it back, but then you have to accept a job for minimum wage, 10-16hr shifts, starting at 2am, and working occasional weekends for free.


      Don't want to? Funny, neither did the development team. Thats why it was changed in the first place.

  • images
    2019.11.07 08:03 (UTC+0)

    imagine a maintenance that's not continuously pushed back, with trash hours to start off with..

    • images
      2019.11.07 08:20 (UTC+0)

      imagine people would educate themselves first before opening their mouth. Maybe they'd know maintenance was changed because it used to be set during ungodly hours for the development team.

  • images
    2019.11.07 08:05 (UTC+0)

    I'm pretty sure the ingame notice says 11:00 UTC, have you made a mistake in the notice or is the ingame one wrong?

    However, don't stress yourself. Yes, I don't like that this becomes a common problem on maintenance day to be extended, but atleast you're not giving us a buggy incomplete game intentionally. I hope you will find a better way to implement new updates, and maybe switch to more smaller updates than a big one at once, even though I'm not really sure what this normal sized update could be causing any more havoc than the new introduced pet system in the last update.

    Maybe give us more insight on what went wrong, so we can understand more and relate more. And please try to change the maintenance on a non-guild-wars-day so everyone is happy.

  • images
    2019.11.07 08:05 (UTC+0)

    To be honest, I'm receiving less mystic summons from the fact that two of my GW tokens havent been used. If I could be given the corresponding Mystic bookmarks that I would lose on not using all my GW tokens, I would be happy as I really want maid chloe and not getting tokens lowers my chances a little to get her. Thanks!

    • ic-caution

      작성자에 의해 삭제된 댓글입니다.

  • images
    2019.11.07 08:06 (UTC+0)

    Compensation mystic medals for those who has busy schedule before maintenance and unable to participates gw during extended maintenance till server resets.

  • images
    2019.11.07 08:10 (UTC+0)

    If the issue is the fact that the pets are not picking up chests outside of auto repeat then keep it up... 😒

    • images
      2019.11.07 08:32 (UTC+0)

      it's not and never will be.

  • images
    2019.11.07 08:13 (UTC+0)

    @Dominiel

    sir may you add as well 


    1. those pvp tokens since we miss pvp. 

    2. mystic summon even if 50 due to miss gvg. 

     😊

  • images
    2019.11.07 08:14 (UTC+0)

    Pretty sure only global players who keep bringing "Maintenance on Guild war day".


    The other 3 servers?  ¯\_(ツ)_/¯


    Next maintenance....

    1 server on GW day.

    4 servers on Non-GW day.


    (. ❛ ᴗ ❛.)

    • images
      2019.11.07 08:19 (UTC+0)

      This, only global players are the one complaining about odd maintenance timing :)

  • images
    2019.11.07 08:38 (UTC+0)

    How about 50 mystics for missing GW on Global ? Yes ? No ?

  • images
    2019.11.07 08:39 (UTC+0)

    Global guild war schedule needs to change so we don't have it on maintenance day.

  • images
    2019.11.07 08:42 (UTC+0)

    RIP my GW

  • images
    2019.11.07 08:51 (UTC+0)

    SmileGate, please choose another day for maintenance, a day WITHOUT Guild wars running. For 2 consecutive weeks my guild lost a GvG because of maintenances : some players can’t connect before maintenance schedule and with extensions time, they can’t fight in GW. Compensation in mystic medals would be a minimum but insufficient because we lost a lot of ranks and maybe a grade (from x5 to x4) if it happens again and again.
    Thanks for your comprehension and (I hope) for listening

  • images
    2019.11.07 10:25 (UTC+0)

    Hwaiting Smilegate!

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