Terrible Pet System, Lost Pet and No help from Customer Service
I was lucky enough to get one of those rare pets. The pet I received was a black cat named Cocoa. They first thing I did was to lock it. During the synthesize to get my pet a better skill, I had to unlock the pet. I know for a fact I selected the appearance of Cocoa then I proceeded to select the skill I wanted. I am not sure what happened but I ended up losing my rare pet Cocoa.
Why is there not a way you lock the appearance you want to keep? I thought no big deal since customer service can help me out and verify that I did have a rare pet in their log. Today I was informed that they have confirm that yes I did have a rare pet but guess what? We are sorry that our system ***** but maybe our devs will be it better in the future. Also this is a no reply email so do bother emailing us back. I can see why there are so many complaints.
What are you talking about?
They didn't say their system messed up or anything.
You use your pet as the synthesize material and the synthesize failed, which resulted in you losing the pet.
That's why they are not gonna restore the pet.
It's like using 5 bookmarks trying to summon for Luna. Even if you don't get her, you can't ask to get your 5 bookmarks back.
And not to mention you can choose which appearance you wanted to keep. It's right between the pet's info and "Select skills to inherit" . Tick the "Select Appearance" to choose which appearance you wanted to keep.
I am confuse then. I did select Cocoa as the appearance but I got the one I did not care about. Wouldn't it be better if you can lock the appearance?
lolwut you can keep pet appearrance by clicking "keep physical blablah" checkbox in synthesize window
Now i cant see what you typed to them, but if i understand what you are typing to others it seems you
1 ) Synthesize two pets and clicked the checkbox to select 'Cocoa'
2 ) Failed the synthesize
3 ) Did NOT get the appearance of 'Cocoa'
If i understand that correctly, you should still have 'Cocoa' appearance even if you failed the synthesize as long as you actually checked that appearance checkbox.
( Taken from ingame, but removed text to make it clear)
So if you indeed did everything you should have done ( checked that box for her appearance ) i think they should send you a 'Cocoa' 1 star for appearance alone, as its super rare 0.5% to get one again, and its a BUG so its not your fault
If you whoever did NOT check the box to pick her appearance and forgot to do it, its sadly your own fault
I hate pets overall in this game.