As of 09:00 UTC, players should be able to access our Customer Service 1:1 inquiry system normally.
We apologize for any inconvenience that this may have caused you and we will do our best to provide you with better service.
Hello Heirs, This is GM Dominiel.
We would like to inform you that there is an intermittent issue that is causing a delay when accessing the Customer Service 1:1 inquiry system. We are currently investigating and working on correcting this issue. Once this issue has been fixed, we will inform our players via updates to this notice. We are extremely sorry for any inconvenience that this may have caused.