Epic Seven Recent Issues and Compensation Notice
This is Smilegate Megaport.
On July 15, a conference was held with players in South Korea to discuss recent issues. We will work as quickly as possible to organize the content of the meeting and share it with all of our Heirs.
We would like to take this time to apologize for any inconvenience that we may have caused due to recent operational and service issues.
As a way to express our sincerest apologies, we would like to present our players with the following compensation. Please see below for detailed information regarding the compensation.
1) Eligible Players: All
2) Date: 7/16 05:30 UTC ~ 8/1 15:00 UTC
- 5 Star Hero Summon Ticket x2
- 5 Star Artifact Summon Ticket x2
BEST Wow, this is very generous of you guys. I saw the conference yesterday and while I agree to most of the players' insights on issues, I still feel bad that you were put in a very difficult situation. You can't possibly decide on the spot just because a player requests an immediate answer. A bad decision might affect not just the players but the business as well. Anyway, we are very thankful for this, and we are looking forward for future content.
I think the developer need to look into this.
1) equipment change fee, this is the only game i play which cost money to change equipment. this prevent the freedom of testing and customization my deck. money is already not enough on upgrade and it cost a bomb to replace 85 gear for testing. Please get ride of this ridiculous issue.
2) ML summon. the ML summon is so bad that I get all 3* star which is really useless. work so hard to get those ML summon ticket and all you get is 3*. I agree with the korean community,. 3* should move to normal banner. If they don't move, it is ok. but they are really useless, so please buff them. but instead, you guys nerf them, elson, rikoris.
3) Hunt of gear. Summon a good char is hard enough, and now hunting gear with super RNG is really torture. U can farm 3-5 days and still get shit. when you get epic, you get flat stat main. but when you get ok epic gear. when you +15, most go to that one flat sub stat. The game has become boring. do nothing but gear
Most of your announcement is all about banning account because of cheat. You should question yourself first what exactly you did at first place that make these people chose the 'wrong' path .. i honestly spend like 200$ if that was not enough for you to be generous and just grant us guarantee rather than rndom reward. I say, your game randomizer are just plain horrid. Mostly from your summon system, just huge slap in face. What even more is the moonlight summon and 4-5 ticket summon that always tend to choose the possible garbage outcome at possible. Know what? There is recovery, you cant recycle useless 3 star moonlight hero into pieces of gold stone or bookmark but just one regular stone, at the very costly price to get 6 gold stone. How the **** you do the math at first place smilegate ....
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A lot of people dislike this change but a lot of people like this change as well and I like this change a lot. However, for something more balanced, only nat 3 mls should go in the covenant pool and nat 4 and 5s should remain with a 30-70 or 15-85% chance. We should also be able to sell ml nat 3s for golden transmit stones.
For the best change, I would like to see molagoras be farmable like hunt material and catalysts.
I am looking forward to the success of this game. Please ignore the hate, some of us appreciate the hard work in the stress you have been put on by a lot of angry weebs.
Hello Shaheer. Thank you for your feedback for suggested change as well as message to all of us. As we want our players to be able to enjoy playing the game, we will continue to gather and listen to players' suggestion, forwarding them to developers for possible change in the future.
Please feel free to leave comments or submit ticket to Customer Service if you have any other ideas or suggestions.
Again, thank you very much for your suggestions.
I downloaded the game a long time ago but started playing only in the 2 past weeks ( RIP Dizzy 😭 ), i have to admit that this is the best mobile game i've ever played and i really like the animations and most of the features, but for the ml summons its kinda meeh. I suggest to decrease the number of the summoning lineage to get the ml summons ( like 2 or 3 ) and decrease the rates of 5* too. Apart from that, this game is perfect.
These compensations should really be removed for people who just started the game, or re roll accounts. It seems unfair that someone can start the game right now, and essentially start with two free 5* characters and then get there selective where they can potentially get another amazing 5* character.