FAQ
작성 시간 01.19.2024
FAQs Regarding the Game
Content 1. An item/hero has disappeared. 2. An item disappeared from my mailbox. 3. Is it possible to recover in-game currency that I have used? 4. I accidentally left my Guild. 5. I accidentally promoted someone as the Guild Captain. 6. There is too much lag and I can't play the game. 1. An item/hero has disappeared. If a hero or item you possess has suddenly disappeared or been lost due to an error, please follow the format below and contact us through [Lobby > Settings > Customer Support]] for assistance: We will make every effort to assist you promptly. [Item Verification Request] - Membership Number (Nickname): - Item: (Please be as accurate as possible.) - Last checked the item on: - Date of error: 2. An item disappeared from my mailbox. The Epic Seven mailbox has a limit of 100 items. Players can only view the most recent 100 items they have received. (If you retrieve recent mail, you can now check for any previously unseen mail that may have accumulated.) Moreover, certain item
01.19.2024
2024.01.19 09:03
작성 시간 01.19.2024
FAQs Regarding Game Settings
Content 1. I would like to change the app’s language. 2. How can I enable/disable push notifications? 3. I received a time setting error. 4. I would like to change the server. 5. I want to know the time zone of the server I'm playing on. 1. I would like to change the app’s language. Players can select different languages for the game display and for the audio of heroes and videos. [Location] Main Lobby - Menu - Settings – Language 1. Language Settings Choose the language from the language list. The new language will be applied after the game is restarted. *Supported Languages: Korean/English/Chinese Traditional & Simplified/German/French/Spanish/Portuguese/Thai 2. Media Settings Choose the language for the hero’s audio and video. The new language will be applied after the game is restarted. *Supported Languages: Korean/English/Japanese 2. How can I enable/disable push notifications? Players can enable/disable push notifications through the game application according to your needs. Plea
01.19.2024
2024.01.19 09:02
작성 시간 01.19.2024
FAQs Regarding Access Restrictions
Content 1. I'm experiencing an error related to STOVE while playing the game. 2. I cannot access the game due to an account suspension. 1. I'm experiencing an error related to STOVE while playing the game. If you're encountering STOVE-related errors while accessing the in-game shop, community button, or web events, please consider following these steps: [Steps] 1. Log into STOVE on your PC ▶ http://www.onstove.com/ 2. Log out, log in again, and then access the game. ▶ PC Login > Log Out > Log in again and then try to access the game again. 2. I cannot access the game due to an account suspension. We will provide you with information on how to appeal an account suspension. ■ Account Suspension Appeal - Heirs who wish to appeal should submit a 1:1 inquiry to the customer center within 7 days using the provided form. [▶Epic Seven Customer Service] [Account Suspension Appeal Inquiry Format] - Nickname of the suspended account: - Suspension details: ■ Please Note If your account was suspend
01.19.2024
2024.01.19 09:02
작성 시간 01.19.2024
FAQs Regarding Accounts
Content 1. I want to delete my EpicSeven account. 2. How can I check my unique in-game account number? 3. How do I set my nickname? 4. I lost my ID/Password, what should I do? 5. I want to log into a different account. 6. What is 'account reset'? 1. I want to delete my EpicSeven account. Please be aware that deleting your account will result in the permanent loss of all game information. This action is irreversible, so please consider this carefully before proceeding. [How to delete your account] Login with your EpicSeven account via link below and proceed. ㄴ https://accounts.onstove.com/myinfo/deleteAccount 2. How can I check my unique in-game account number? You can check your unique in-game account number as shown below. [How to find your unique in-game account number] - Go to Lobby > Settings > Account Settings > Server Account Number 3. How do I set my nickname? When players first launch Epic Seven, they are given a randomly generated nickname. Players can only change their nickna
01.19.2024
2024.01.19 09:02
작성 시간 01.19.2024
FAQs Regarding Account Linking
Content 1. How can I link my account, and what are the available options for linking? 2. Please provide information about the STOVE account. 3. Can game data be linked after switching devices or reinstalling the game? 4. How do I switch from using my social media account for simple login to an email account? 1. How can I link my account, and what are the available options for linking? In Epic Seven, you have the option to use either a STOVE account or a guest account upon the initial launch. However, it's important to note that in the case of a guest account, if you reinstall or reset Epic Seven during use, you won't be able to restore that account. Therefore, it is strongly recommended to link your guest account to a STOVE account. [How to link your account] - Go to Settings > Account Settings > Account Management 2. Please provide information about the STOVE account. STOVE accounts can be created using your email, Facebook, Google, or Twitter credentials. To prevent the loss of your
01.19.2024
2024.01.19 09:02
작성 시간 01.19.2024
FAQs Regarding Purchases
Content 1. An error occurred while I was making a purchase. 2. My purchase is not going through due to my mobile payment service limit. 3. I never received the item I purchased. 4. How can I check my purchase history? 5. An extra dollar was charged during a purchase. 6. I want a refund for an item I bought. (Play Store) 1. An error occurred while I was making a purchase. Because all transactions are processed via the app market (App Store, Google Play Store), we are unable to check the cause or details behind purchase errors. If your purchase fails and/or an error occurs, please contact the customer service center of your app market. ■ App Store [Link] - Customer Center: 080-333-4000 ■ Google Play Store [Link] - Customer Center: 080-234-0051 2. My payment is not going through due to my mobile payment service limit. Payments made through mobile payment service are categorized as 'Data Usage Fees'. The data usage fee is billed separately from the limit for mobile payment service and the
01.19.2024
2024.01.19 09:01
작성 시간 01.19.2024
FAQs Regarding the Shop
Content 1. I can't update Epic Seven on the iOS App Store. 2. A Google Play Store error is occurring. 1. I can't update Epic Seven on the iOS App Store. [Google Play] When a new update is available, you can proceed with the update through the Google Play Store. However, if the update button is not visible in the Google Play Store, please follow the instructions below to clear the Google Play Store cache. After doing so, attempt the update again. [Steps] 1. Open the Settings app on your device. 2. Tap Apps and notifications > Applications. 3. Tap on Google Play Store. 4. Tap on Storage. 5. Tap Clear Cache and Clear Data. 6. Open Google Play Store again and try updating Epic Seven once more. [iOS] If the update doesn't occur automatically on the iOS App Store, please proceed with the manual update. [How to manually update] 1. Access the App Store. 2. Tap the Update button at the bottom. 3. Tap the Update button next to Epic Seven. 2. A Google Play Store error is occurring. If you encount
01.19.2024
2024.01.19 09:01
작성 시간 01.19.2024
FAQs Regarding Inquiries and Bug Reports
If you come across the use of illegal programs that violate the terms of service, inappropriate chatting, bugs, or if you have any inquiries while playing the game, please contact our Customer Support Center for assistance. When reporting through the Customer Support Center, attaching screenshots or videos would be highly beneficial in identifying the issue and ensuring a swift response. [Customer Support Center]
01.19.2024
2024.01.19 09:01
작성 시간 11.16.2023
FAQs Regarding Match History
Content If you've logged into the Match History site but can't find your Epic Seven account How to quickly add the Match History to your home screen 1. If you've logged into the Match History site but can't find your Epic Seven account Epic Seven offers two types of accounts: Guest and STOVE registered accounts. If you cannot find your account on the Match History site, first, log in to Epic Seven and check your account type in [Options > Account Settings]. Depending on your account type, please refer to the following methods to resolve the issue. 1.For Guest Accounts - If your account type is Guest, we recommend linking your account to a registered STOVE account by tapping the “Manage Account” button. ㄴ How to Link Your Account: Go to [Settings > Account Settings > Manage Account > Link to STOVE] and convert your account to a registered one using one of the five provided methods. (We recommend linking your account via email, Google, or Apple rather than a Social Media account.) - Afte
11.16.2023
2023.11.16 01:30
작성 시간 05.20.2022
How to link Twitch Drops Account and Obtain Rewards
Watch the Epic Seven stream on Twitch to get Twitch Drops rewards. Watch streams by Epic Seven Influencers and receive in-game items. What are Twitch Drops? Through the Twitch Drops campaign, Heirs are granted in-game items when they watch Livestreams on the official Epic Seven channel or by an Epic Seven influencer. Click here for more details. You can check out news of the Twitch Drops activation on STOVE or the official channel. Also, if you follow us on Twitch, you can receive a notification before the Livestream begins. ■ How to link Twitch Drops account and obtain rewards To obtain the Twitch Drops viewing reward after watching the Epic Seven Livestream, you must first link your account. Heirs will only need to link their account once and they will be able to receive Twitch Drops rewards after doing so. 1. Go to the Twitch Drops Account Link page and then log into Twitch. 2. Enter the in-game information of the account to receive the Twitch Drop rewards on. (Server, Nickname, Mem
05.20.2022
2022.05.20 09:00
작성 시간 03.24.2022
How to Open an Event Page?
You can go to the event page using the methods below. 1. Lobby Banner Tap the event icon in the lobby. 2. Mailbox Banner You can select the event banner from your mailbox. 3. Event Banner You can select the event you want through the banner or select it from the list on the right through the event section guide.
03.24.2022
2022.03.24 02:46
작성 시간 03.24.2022
How to Register Coupons in Epic Seven
Players can register their coupons through the method shown below. 1. Coupon Registration on the Web Page - Eligible players: All players who use Android or iOS devices. - How to Register Coupons ① Go to the [Epic Seven Coupon Page]. ② Accurately input the following info; Server/Membership Number/ Nickname/ Coupon Code ③ Tap the [Submit] button and the item will be delivered to your in-game mailbox. ※ Please Note - Please make sure to correctly input your membership number. - Please note that the Account No in the Settings is different from the Membership Number. To find your membership number please go to Account Settings > Account Management and check your Stove membership number to register the coupon. ㄴ Settings> Account Settings> Account Management ㄴ Check your Membership No. on the top right corner. - We cannot assist you if you input the wrong membership number. Please check your membership number to avoid any mistakes. - The items will be sent to your in-game mailbox and will h
03.24.2022
2022.03.24 02:46
작성 시간 09.02.2021
Can I Access the In-Game Information Page on STOVE?
Hello Heirs, This is GM Dominiel. The STOVE community has been improved so that players can have access to various in-game information. Players can do this by going to the [Epic Seven Bottle of Knowledge] Board on STOVE. Hopefully, the inconvenience caused by changing screens from the game screen to the information screen will now be gone J We hope you will get the help you needed for the game! ■ How to Enter the Page - Enter the page by clicking the link, [Epic Seven Bottle of Knowledge] - Tap [Game Tips > [Epic Seven Bottle of Knowledge] Board on the left-side of the STOVE community page. ■ How to Use - Enter [Epic Seven Bottle of Knowledge] page and obtain the information needed by choosing the game content. - When entering, players can select the server and check the information. - Supported languages: All languages in the game [Catalysts] [Hunt] [Abyss] [Expedition] [Artifacts/Equipment] ※ This page is supported on Mobile and PC devices. On mobile devices players can easily use it
09.02.2021
2021.09.02 09:00
작성 시간 11.07.2018
What are Epic Seven's Minimum Device Requirements? (As of 13/11/24)
What are Epic Seven's Minimum Device Requirements? (As of 08/05/24) The minimum device requirements for Epic Seven are as follows: If you use a device that is close to the minimum requirement, you may experience difficulties playing Epic Seven. [Mobile] Category Minimum Requirement [iOS] iOS 13 [Android] AOS 7.0 ※ Depending on the hardware performance of your device and the surrounding environment, you may still experience difficulties playing Epic Seven even with OS versions above the minimum requirement. [PC] Category Minimum Requirements Recommended Requirements OS Windows 10 CPU Intel-i5 Intel-i7 VGA GTX 1060 GTX 1660 RAM 8 GB DirectX DirectX 11 HDD 10 GB
11.07.2018
2018.11.07 10:16
