커뮤니티 게시판 글상세

Zero Out All Despair! 
Hello. This is the Chaos Zero Nightmare Team. 

We sincerely apologize for the confusion caused by an issue where Pickup Partner Alcea’s Ego Skill
functioned differently from its intended design and tooltip description.

Protos who wish to request a recall due to this issue are kindly asked to review the details below and
submit their request within the designated period.

[Partner Alcea Recall Information]
- Detailed information regarding the Alcea issue
1) Eligibility Period & Eligible Cases:
- Eligibility Period: After the February 4 update – until the time this notice is posted on February 13, 12:00(UTC)
- Eligible Cases: 
  ㄴ Alcea obtained by consuming Signal Amplification Anchors in [Amplified Distress Signal: Alcea] during the eligible period
  ㄴ Alcea purchased from the Momentary Memory Archive – Partner Memory Archive during the eligible period
- (2/14 3:12 Edited) The recall will be processed after the February 25 Update maintenance is completed.
※ Recall will be processed sequentially starting from February 25th due to the time required for preliminary preparations for the recall, while the deadline for recall application is February 22nd.

2) Recall Processing Details
- Signal Amplification Anchors consumed during the eligible period will be refunded
- Growth materials used to enhance Alcea will be refunded
- Pity count used in [Amplified Distress Signal: Alcea] will be restored
- Purchase currency and deducted purchase count will be refunded and restored if Alcea was purchased from the shop
- ★5 Alcea obtained during the eligible period will be retrieved
- Moment of the Radiant Hero obtained through Partner Pickup Rescue during the eligible period will be retrieved

3) How to Apply
- Application Period: From the time this notice is posted on February 13, 12:00(UTC) – February 22, 14:59 (UTC)
ㄴ Submission Path: [Chaos Zero Nightmare Customer Service > Recovery > Recall Request] 
 * Recall processing will begin after the application period ends. Processing time may vary depending on the volume and order of submissions.

Thank you.