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General News

5/10 Game Content Item Delivery Issue (Updated)

  • GM Bearcat
  • 2020.05.11 09:42 (UTC+0)
  • 조회수 56

Hello Heroes
This is GM Bearcat

From 5/10 ~ 5/11, we will deliver to players, items which were not correctly distributed after certain content had been cleared. These rewards will be delivered to our players via their in-game mailbox.


[Item Distribution]

  1. Items not received due to an error.
  2. Schedule

- 5/13 09:30 UTC paid in sequential order (via your in-game mailbox)

- Please note that Crystals will be delivered immediately and other items will be sent to your in-game mailbox.


If you have any additional questions, please contact our Customer Support Team for 1:1 assistance. 

We apologize for any inconvenience that this may have caused you and we will do our best to provide our players with even better service in the future.

Thank you!

Hello Heroes
This is GM Bearcat.

First, we would like to apologize for any inconvenience our players may have felt.

From 5/10 ~ 5/11, we found that rewards for certain content were not delivered. At this time, we are trying to find out the cause of this issue. Additionally, there have been no other similar issues at this time.

For more detailed information, please see below.


Issue: From 5/10 ~ 5/11, certain rewards were not delivered to players when completing certain content and error messages were 


We again, would like to apologize for this.

Additionally, if you log into the game and do not receive your rewards, we suggest that you please contact our Customer Support Team for assistance. 


[1:1 Inquiry Information]

  1. STOVE website : (Tap Here for a Direct Link) 
  2. In-game : Players can access the 1:1 inquiry system in ChaosMasters


We are extremely sorry for any issues that our players have experienced and we will do our best

to provide even better service to all of our players,

Thank you!

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