커뮤니티 게시판 글상세

Attention Mercenaries!

We would like to address an issue regarding on an error encountered if a user changes his/her password and his/her birth date is not updated.

Accounts created with age not adhering to the age rating of Crossfire PH are the ones affected by this error. We advise users to update their birth date first before changing their password.

Scenario:

If a user attempts to change password without updating his/her birth date (following the Age Rating of CFPH), an error will occur.

Cause:

This is due to his/her birth date not updated prior to changing the password.

To those affected users who forgot their password and not able to update their birth date first, we highly advise the user to file a ticket to our customer support to assist you further on your concern. Make sure to provide all the necessary requirements to verify your identity and account information to immediately solve the problem.Contact our Customer Support at: https://cs.onstove.com/en/service/CF_PH

Thank you for the understanding and your continuous support.

Crossfire Philippines Team