Request for Review Regarding Sudden Account Ban [4]
Dear CrossFire PH Support Team,
IGN : XxNORAGAMIxX
He was AFK in the lobby, and then he suddenly disconnected and also when he logged back in he got this notification and couldn't log in. Is this a system error or a system mistake?
I am writing to respectfully request a review regarding my friend’s CrossFire PH account, which was suddenly banned.
To our knowledge, my friend has not violated any of the game’s rules or terms of service. There has been no use of cheats, third-party programs, exploits, or any behavior that could negatively affect other players or the game environment. Because of this, we believe the ban may have been issued due to a mistake or a system error.
We kindly ask the CrossFire PH team to conduct a thorough review of the account and reconsider the ban if no violations are found. My friend truly enjoys playing CrossFire PH and values fair gameplay.
Thank you for your time and attention. We sincerely hope for your understanding and a positive resolution.
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Kindly file a ticket with our customer support team so they can further assist you with your account concerns.You may follow the steps here on how to file a ticket to our customer support https://cs.onstove.com/service/CF_PH/faqs?keyword=how+to+create+a+ticket
own PC or public shop? full scan using Malwarebytes na din while waiting.
He has his own PC. I asked him that afternoon, and he was told to download it by someone else. I suspect it was a malicious phishing virus. He didn't know it, but he downloaded it. I suspect he was permanently banned from CrossFire PH because of it. Can I appeal?
@gmzephyr
Hello official GM, I need your help checking my friend's account. My friend's account was suddenly permanently blocked, and I'm not sure why. I've already filed a complaint with service. Was the ban due to a system error?