커뮤니티 게시판 글상세

Hello Game Masters,

I am reaching out to follow up on my previous support tickets and would appreciate any updates or assistance with the issues mentioned below:

1. Permanent Ban on Account (Ticket ID: 2005707430)

I filed this ticket on May 20, 2025, regarding the permanent ban on my account, which was applied for an unknown reason. I was advised to wait 60 days before submitting a follow-up ticket. As per that instruction, I created the follow-up ticket on July 23, 2025. However, I have yet to receive any response, and the status has remained as “Preparing response” since my inquiry.

Could you please look into this and provide any updates on the status of the investigation or the ban?

2. VIP Installment Issues (Ticket ID: 2005711317)

On the same day, July 20, 2025, I created a second ticket regarding my ongoing VIP installment payments. The installments for Barrett Iron Shark (due May 19, 2025) and AK Obsidian Beast (due May 17, 2025) have p***** their due dates.

Given my account's current situation, I was hoping to request an extension or freeze on the installment due dates until my account is reactivated. I understand that the ban is an issue, but I want to ensure that I can resume my payments once the account is restored.

3. Follow-Up Ticket on July 23, 2025 (Ticket ID: 2005785657)

After the initial 60-day waiting period, I created another ticket on July 23, 2025, requesting a follow-up for both of the above issues. Unfortunately, there has been no response, and the status remains unchanged as "Preparing response."

I completely understand that support tickets can take time, but I would greatly appreciate any clarification or resolution regarding these concerns. Could you please assist with investigating these issues or provide me with an update on the expected timeline?

Thank you for your attention, and I look forward to your response.